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Shamaley Ford - Service Center

El Paso, TX

4.8
730 Reviews

730 Reviews of Shamaley Ford - Service Center

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April 24, 2025

I waited about 2 hours for an oil change and they don’t gave me the sticker that says when do I have to go back for another one. More

by Liz M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Hassoun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Quintero
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Apr 27, 2025 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

April 24, 2025

I’m very please with Shamaleys service department. when another Ford dealership on the west side of El Paso told me they would take 15 days to even look at my vehicle, Shamaley had the full issue resol More

by Gilbertcastle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles C. Esmele
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Apr 28, 2025 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with Shamaley! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 22, 2025

Got our bronco here and we have had it serviced a few times at Shamaley always good experiences, recently got ford accessories shipped there and the parts department was easy to work with as well. More

by Stewartpa7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tury Montes
Report | Print
Apr 24, 2025 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 21, 2025

Professional, fast , kind, easy to work with really makes a different. Great Job Mario right to the very end! More

by Margaret.Remijio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario from Service
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Apr 24, 2025 -

Shamaley Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 19, 2025

Marija was a truly exceptional person who helped me. She was accurate and reliable throughout the process. More

by Max Villaronga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marija
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Apr 21, 2025 -

Shamaley Ford responded

Hello Max, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 19, 2025

Excellent Service, Mr. Jerrymyles Esmele explained all the process of the service of my Bronco More

by Araceli Rivera Grijalva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles Esmele
Report | Print
Apr 21, 2025 -

Shamaley Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

April 19, 2025

Jeff did a great job and got my car out of service as efficiently as possible! More

by ajr0927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Apr 21, 2025 -

Shamaley Ford responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 18, 2025

Had our Ford F-150 at Shamaly today for service. Always happy with the service and our service advisor Aaron always keeps us informed and goes above and beyond. Great service More

by sandyw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron in service
Report | Print
Apr 21, 2025 -

Shamaley Ford responded

Hello Sandyw, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 18, 2025

Service was awesome, Jessica communicated with me about the services my truck needed. Thank you More

by haynboy16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, Jeff
Report | Print
Apr 21, 2025 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 18, 2025

Had my car serviced. Jacob Ortiz was very professional, courteous, friendly, and let me know what my car needed. Also, the place was very clean. More

by Inspiredpurple1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Ortiz
Report | Print
Apr 21, 2025 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Until the next time we meet, take care!

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