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Shamaley Ford - Service Center

El Paso, TX

4.8
771 Reviews

771 Reviews of Shamaley Ford - Service Center

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June 05, 2025

They saved me money and time. Even told me to go a different route in order not to waste so much money. Went in for new spark plugs came out know I had a transmission problem. More

by oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Chavez
Jun 08, 2025 -

Shamaley Ford responded

Hi Oscar, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2025

Service was good, person attending was good but why were my tire tools being used on another vehicle and back seat area all items under seat all over back floor area? More

by Angie.marie.morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
Jun 10, 2025 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director - Shamaley Ford smartinez@group1auto.com

May 31, 2025

Mario Villanueva (service representative) did an outstanding job keeping me posted on scheduled work. Truck service and repairs were completed on time to my satisfaction, outstanding service! More

by tavorivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Villanueva
Jun 02, 2025 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!

May 31, 2025

Awesome dealership! Great customer service. Couldn’t have taken my vehicle to any place better to have its tires switched out. More

by Titandawg1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Chavez
Jun 02, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 31, 2025

Kind friendly staff. You must notify them if you have a maintenance plan, they don’t look up the information of the vehicle. More

by ereyjr12
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Jun 04, 2025 -

Shamaley Ford responded

Ereyjr12, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please contact us if there's anything we can do to make your next visit a 5-star experience. Sasha Martinez, Customer Relations Director smartinez@group1auto.com

May 31, 2025

Good service , all time attention I like the service the people good comunication all the time More

by Xavieer21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija howard
Jun 01, 2025 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2025

Excellent service knowledgeable staff and friendly. wil continue to bring my car for service here in the future More

by frankpando
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
3.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Shamaley Ford responded

Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 30, 2025

The service was prompt reliable, and service rep was helpful curidouis would return for service More

by s.favelajr42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd. Roth ,jessica, jerry
Jun 01, 2025 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2025

I have purchased three vehicles over the years at this dealership. All of the employees are extremely polite and are dedicated to helping their customers needs, whether its for a vehicle or vehicle servic More

by thjordo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake - service rep. ⭐️⭐️⭐️⭐️⭐️
May 31, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 30, 2025

Thank you very much to Jesus Rosales he has helped us a lot when we take our vehicle in More

by mariaduran803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesús Rosales
May 31, 2025 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jesus here at Shamaley Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

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