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Shamaley Ford - Service Center

El Paso, TX

4.8
734 Reviews

734 Reviews of Shamaley Ford - Service Center

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April 19, 2025

Jeff did a great job and got my car out of service as efficiently as possible! More

by ajr0927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Apr 21, 2025 -

Shamaley Ford responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 18, 2025

Had our Ford F-150 at Shamaly today for service. Always happy with the service and our service advisor Aaron always keeps us informed and goes above and beyond. Great service More

by sandyw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron in service
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Apr 21, 2025 -

Shamaley Ford responded

Hello Sandyw, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 18, 2025

Service was awesome, Jessica communicated with me about the services my truck needed. Thank you More

by haynboy16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, Jeff
Report | Print
Apr 21, 2025 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 18, 2025

Had my car serviced. Jacob Ortiz was very professional, courteous, friendly, and let me know what my car needed. Also, the place was very clean. More

by Inspiredpurple1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Ortiz
Report | Print
Apr 21, 2025 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Until the next time we meet, take care!

April 18, 2025

Fast, efficient. Got checked in quick and got a ride home and back after. Marijo explained everything to my knowledge. More

by Desirae.z.bat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marijo
Report | Print
Apr 21, 2025 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2025

Great Service Turi Montes and Lorenzo the Service Director are awesome and clearly know what great customer service is More

by escob2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo and Arturo
Report | Print
Apr 19, 2025 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2025

I live behind Casa Ford. Service at Shamaley is 100x better. Very competitive pricing. Personnel are far more informative...Jose was a saint to interact with. More

by mike.sacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in service
Report | Print
Apr 18, 2025 -

Shamaley Ford responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 18, 2025 -

mike.sacks responded

live behind Casa Ford. Service at Shamaley is 100x better. Very competitive pricing. Personnel are far more informative...Jose was a saint to interact with.

April 11, 2025

Have been a Shamaley customer for 30 years. Chuy is a phenomenal service advisor- however I have been waiting four months for replacement parts for glove compartment and windshield guards. The More

by Tthurston2248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy
Report | Print
Apr 15, 2025 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

April 10, 2025

Muy profesionales y buen trato, y accesibles , y muy limpió el área de servicio, y lo recomiendo More

by jesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servicio, con chavez
Report | Print
Apr 14, 2025 -

Shamaley Ford responded

Hola Jesús, tus comentarios y tu calificación son muy importantes para nosotros. No dudes en contactarnos si hay algo más que podamos hacer por ti.

April 09, 2025

Very good service and personal helper. Recommend to my friends. Had 2 services and was well done More

by morrishe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariaj
Report | Print
Apr 11, 2025 -

Shamaley Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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