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Shamaley Ford - Service Center

El Paso, TX

4.8
718 Reviews

718 Reviews of Shamaley Ford - Service Center

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March 21, 2025

Great service. That' why l go there to get my truck sercive,they do agreat job. More

by sierramsr63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 21, 2025

Took the raptor for service and after completing the job they parked it until I asked my service rep why wasn't I notified service was completed. Took the 40 mins to notify me. More

by Lrueda32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Contreras
Report | Print
Mar 26, 2025 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford Office:(915)629-4237 smartinez@group1auto.com

March 20, 2025

Joe at the service department was great, will 100% be back and recommend him for any of your service needs! More

by luis.hernandez85005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe at service 5 stars!
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Mar 22, 2025 -

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass your comments to Joe here at Shamaley Ford! We hope you have a great day!

March 20, 2025

Everything from scheduling my appointment to dropping off my car and picking up my car the next day went by so smoothly. I had no trouble communicating with the person taking care of my vehicle which I appre More

by Lydesp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Mar 22, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 19, 2025

Always satisfied with the service ,very professional. Thanks.Kay was very curious and very professional. More

by araizam936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2025 -

Shamaley Ford responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. We look forward to your next visit! Take care!

March 18, 2025

The person that assisted me was very nice, friendly and helpful. I was very satisfied with her service. More

by irmaruval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The German Woman
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Mar 22, 2025 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 18, 2025

Very Good service by María , short time waiting , coffe and beaverage any time , everything was good More

by Bimbo090766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
María
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Mar 22, 2025 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 18, 2025

Aaron Wade has gone above and beyond when it has come to service on my F250, because of him I'm a loyal customer of Shamaley Ford service dept. More

by ivan.silva07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Mar 22, 2025 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

March 17, 2025

Great service Mario was able to attend to my car quick and fast. Would bring my car back again More

by aerivez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Villanueva
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Mar 20, 2025 -

Shamaley Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 16, 2025

The appointment was made ver easily over the phone. The service advisor was very friendly and helpful. Thank you Kay. More

by Mgarroy
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Report | Print
Mar 19, 2025 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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