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Shamaley Ford - Service Center

El Paso, TX

4.8
719 Reviews

719 Reviews of Shamaley Ford - Service Center

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March 16, 2025

The appointment was made ver easily over the phone. The service advisor was very friendly and helpful. Thank you Kay. More

by Mgarroy
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
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Mar 19, 2025 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 15, 2025

Our service rep was awesome. Keep us update and informed the whole time. No surprises. Love SHAMALEY. Great service and customer care More

by luisnavedo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena service department
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Mar 18, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 15, 2025

Great customer service, very helpful and the valet program is awesome, I dont have to worry anymore about having to wait around in the dealership for my vehicle service More

by Sophie07077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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Mar 19, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 14, 2025

Great customer service, and the people were very helpful with all of my question I had. More

by Martinezjose364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Martinez
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Mar 16, 2025 -

Shamaley Ford responded

Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 14, 2025

Chuy Rosales has been our service advisor for over 15 years! He’s very attentive and will listen to my concerns. He goes over pricing in detail before performing the work which I appreciate. Definitely r More

by Hugo R Troncoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
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Mar 19, 2025 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

March 13, 2025

Customer service was top notch. Jerry Myles my service director made sure I was well taken care of. I would highly recommend Shamaley’s service department . Thanks H More

by washinc04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
Report | Print
Mar 15, 2025 -

Shamaley Ford responded

Hello, we're happy you found our staff Jerry to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

March 13, 2025

Alexis was more helpful than I ever could have expected, or asked for, while my vehicle was in the shop. I received timely updates and felt like I had an ally while I was dealing with the extended car warra More

by Phillipbriscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis, service advisor
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Mar 15, 2025 -

Shamaley Ford responded

Hello, we're happy you found our staff Alexis to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 11, 2025

Easy to coordinate with and they are always to assist in the best way for the customer More

by UDAMAN72001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 08, 2025

Aaron was a big help. Thank you again for waiting on me. Keep up the good work. More

by Xavier Gonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Mar 09, 2025 -

Shamaley Ford responded

Hi Xavier, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 08, 2025

Jerry got my vehicle in and out the dealership and had great communication with me More

by haynboy16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
Report | Print
Mar 09, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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