Run Away Screaming Before It's Too Late!
I have never, in my entire lifetime, encountered such an unprofessional, dishonest, crude, abhorrent, immoral group of individuals at once in a single place of business (if you can call it that)! As long as this review is, I do not even have the time or room to explain how infuriating those people are or all of the incidents that have occured since I walked through their doors in Warwick! They prey on those who feel they don't have many choices due to poor credit or in my case, being unemployed. There are a lot of desperate people in this economy. To the ones in the market for buying a vehicle, please, for your own sake DO NOT GO TO SHANNON MOTORS!! IF I HAVE TO TELL EVERYONE I MEET and go to more "regulatory measures", I will. It has been hell since 9/23/2011 when I signed the loan agreement. I have taken the vehicle back to be repaired 3 times, already (twice for the same thing) in Johnston! One of the times I left my vehicle with service, I called for the first time three hours after I left it. The person in charge of the shop said I was "a pain in the ass", and hung up on me! I called back three times and he picked up the phone and slammed it down. He was extremely rude to begin with. He and all the other employees I had interactions with made my anxiety level go through the roof just with their attitudes alone! I spent a lot of money on a car with 108k miles on it! I should never had to have gone through what they put me through! I regretted giving them the down payment directly after the transaction (which was not refundable). They are the WORST... from the GM, to the salesmen to the God-awful person they have in charge of service. I, mistakenly, wrote a complimentary letter about the finance person to the owner, since, he seemed to be the only person who knew what he was doing when I purchased the car. He turned out to be a letch, as well. He promised my plates and registration would be ready on a certain day and time and they were not until 5 days later after he made such a big deal about getting the sales tax money. They also put GPS's on all of the cars that are loaned. I heard that was illegal. Incidentally, the sale took from 10:30 am until 5pm. I won't get into that day except that I was lied to, ridiculously, by the salesman. I agree that they need to be investigated by every agency that is eligible to do so. I am sure they are breaking laws left and right and just not getting caught. They take advantage of those who are uninformed, as well. I do blame myself for not going to a site such as this or ALL of the other sites that have customers telling the truth about them. I should have investigated further and I would have never gotten myself into this mess. Too late. I just don't want anyone else to make the same mistake. To those who had good experiences with them, I will tell you how lucky you are. If they haven't screwed you over yet, they will in some way, shape or form. I honestly believe their employees write good reviews about them! In any other "normal" business- all of those workers would have been terminated! Even the people in the billing office are extremely abrasive. Clearly, the owner doesn't care how his customers are treated. From the Warwick dealership to Johnston they are all lowlifes. Their iniquitous behavior should be outlawed. Their doors should be closed forever. I knew that I was signing a loan for way too much money to begin with after paying a very sizeable down payment. I felt that was my plight due to my situation. I know people are not perfect. I know that dealerships like them are disreputable. I never expect anything to be 100% perfect. I am realistic about things in general. However, to be dealt with, as a consumer, in such a disrespectful, appalling manner is ABUSIVE. There is no excuse! The GM pretended to be nice for a day because he HAD to or I would have gone to great extremes. Then he finally showed his true colors and acted as though I was "putting him out" when he was merely doing his job to get me a loaner while the vehicle was being fixed (which they apparantly, never do). He told me he would meet me at 8:30am on the day I was to get the loaner. He showed an hour late and pawned me off on another employee who proceeded to stick up for the creep who called me a name and hung up on me! I was there for two hours when I had a class to get to! They do not seem to realize that customers have lives, as well. It is insanity. The GM had the audacity to act like a psycho over the phone when I had my dad call him after they devalued my vehicle in "fixing"it! He must have known he wouldn't have any repercussions for doing so. His threshold for being "nice" was obviously extremely low. One of the reasons I chose that particular vehicle was because it had an automatic starter that the previous owner had installed. Without notifying me first, they took it out of the car because they said that was the reason I was having mechanical problems with it. They flat out refused to put in another one. That says a lot right there. To top it all off, what I have written is not even everything they have done! Purchasing a vehicle is supposed to be a positive, exciting experience. This couldn't be further from the case. Apparantly they are too ignorant to know one key thing in life... KARMA IS A BITCH.