Shawnee Mission Ford

Sold me a 2022 Ford transit-350 with a carfax clean title that was in an accident and was not informed that it was a rental vehicle at time of purchase. that was in an accident and was not informed that it was a rental vehicle at time of purchase. More

I bought a Kia Rio from this dealership 6 weeks ago, and it has already stopped running. The service department told me that it looks like rodent damage and it will cost $8000 to fix, but they refuse to gi it has already stopped running. The service department told me that it looks like rodent damage and it will cost $8000 to fix, but they refuse to give me any more details until they get paid. They also told me that my warranty will not cover the damages and I have to use my insurance. I have been driving the car every day since I bought it, so the rodent damage must have happened while the car was sitting in the parking lot at the dealership. They refuse to acknowledge this and still expect me or my insurance to pay for the repairs. I have not been able to drive for 6 days now, and they still won’t tell me exactly what is wrong with the car or why the warranty will not cover it. Throughout this process, everyone that I have spoken to has been condescending, rude, and entirely unhelpful. I strongly recommend that you do not shop at Shawnee Mission Ford. More

I brought my F150 here to be serviced in October of 2022. I was told the part was on backorder but they would periodically check in with me and let me know when they got the part in or give me an update on w I was told the part was on backorder but they would periodically check in with me and let me know when they got the part in or give me an update on when they thought they might get it in. I never received a call, had to call and leave several messages that went unanswered, and finally walk in to speak to someone in person to get any update between October 2022 and March 2023. They told me in March that the part was still on backorder and had a stop order on it because the parts Ford was shipping out were still faulty. The part being on backorder is of no fault of Shawnee Mission Ford, but their poor customer service/communication is. I had gotten a company vehicle so I didn't need the F150, so with no delivery date on the part, I asked if Shawnee Mission Ford wanted to buy my truck. I was put into contact with a salesman, Jim Beadle. He took my information and called me later and offered me $20k for the truck. I accepted and told him I would be in the next day to fill out the paperwork. He immediately called me back to tell me that they could offer more if I were to trade it in and buy another vehicle. I told him I would think about it. I came in the next day, provided all of the information and filled out all of the paperwork and Jim then goes to get approval to write the check. He comes back and tells me they can only offer me $19k for the truck because they thought I was trading in and buying a vehicle. I told him I was offered $20K and agreed to $20k. He then went to notify the manager (Sonny Gibson) and he came in to tell me the same story about thinking I was trading in which completely contradicts the second call I got from Jim telling me they could offer me more than $20k if I traded in. Their service department customer service could be better, but they 1 star rating is earned for lying to me over the phone, lying to my face, and wasting my time by having me fill out the paperwork based on a sale price of $20k only to pull the rug out from under me at the end. More

Called looking for New Mach E after Ford lowered costs up to $7000 off MSRP I was going to order a Tesla when they lowered the Model Y over $10,000 but good for Ford lowering their prices. BUT NO.. Shawnee to $7000 off MSRP I was going to order a Tesla when they lowered the Model Y over $10,000 but good for Ford lowering their prices. BUT NO.. Shawnee Mission Ford charging Market Adjustment price of $10,000 over MSRP. Are you kidding me. Greedy dealership. I will stay with Tesla. No wonder Ford stock has lost half its value. More

Worst car buying experience I have ever had they told me you was okay that I didn't have the license and as long as I have a designated driver I could buy the car not even three days later the car started you was okay that I didn't have the license and as long as I have a designated driver I could buy the car not even three days later the car started messing up the next week the car wouldn't even turn on without having to be jumped every time they wouldn't even take responsibility for trying to fix the car they keep sending me to a different dealership the manager is very rude and the sales lady that I dealt with isn't doing her job the right way nor will she listen she tries to bully you into doing what she wants because she messed up somewhere along the line More

Buy a car from Shawnee Mission Ford if you love getting the run around. Buy one from them if you're okay with spending money with them and then having to take your car in multiple times to the point where the run around. Buy one from them if you're okay with spending money with them and then having to take your car in multiple times to the point where your car has been in service more than you've actually driven it. Purchase a vehicle from this company if you think it's not an issue to leave multiple messages after telling everyone that there are significant problems with the car you bought and having them ignored. Did I purchase a used vehicle? Yes. With a clean Carfax and the backing of a large dealership with their reputation on the line. Was the conversation had prior to purchase that a full service on the vehicle would be done and the car would be in tip top shape for me when I bought it? Yes. Did my car then sit for 2 months "waiting on a part" only for me to get it back for it to have significant computer issues that I TOLD them about when I took it in? Indeed. Oh and this was after getting the run around for a month before that. Oh? And the issue I was told was "just the jack and spare tire moving around"? Yeah, it's for sure not. In conclusion, just go spend your money somewhere else. More

Shawnee Mission Ford went the extra mile by searching the entire country and finding the perfect SUV for my wife and I. We love our RAV4! Thank you so much, Jeremy! entire country and finding the perfect SUV for my wife and I. We love our RAV4! Thank you so much, Jeremy! More

Great selection, had the exact truck I wanted at a reasonable price! it was a great experience. reasonable price! it was a great experience. More

our family vehicle crapped out on us unexpectedly and after looking around for a newer vehicle, all we were finding was high mark ups, bad customer service, and no one willing to work with us. We went to after looking around for a newer vehicle, all we were finding was high mark ups, bad customer service, and no one willing to work with us. We went to Shawnee Mission Ford and Mike Alzatar was amazing. He was able to find us a newer vehicle with low monthly payments and reliable. His customer service was above and beyond and i would recommend this dealership 100% More

Called to check on a F150 Lariat that I liked only to be told that they couldn't find the vehicle on the lot. 2 weeks later I was called and said they did find it and then sent me pics but it was the wrong told that they couldn't find the vehicle on the lot. 2 weeks later I was called and said they did find it and then sent me pics but it was the wrong vehicle. They did locate the correct vehicle later that day and sent me pics to confirm so I agreed to come test drive the truck. However, they sent me an email confirmation of my test drive with a different vehicle. I still went. Test drive was fine except that the truck was out of alignment and cutting tires. I asked if I could leave my car as collateral and or pay a deposit to take the vehicle home to see if it would fit in the garage next to my wife's full size SUV and then return that night or the next day. The saleswoman checked with her manager and they said yes, but we need to come to an agreement on price first, otherwise, there is no need to proceed. I didn't like this, but was serious about buying the truck so I agreed. Then they hit me with a $5000 extended warranty and another $1800 for ceramic coating, plus doc fees, etc. Nearly $8K more than the sticker price. Huh? They said that it was highly recommended that I choose these services, but I refused and they removed. Then we negotiated and came to terms on a price and they made me sign a purchase agreement. I asked if I could go and they said no, you still need to make a $1000 deposit, which I did. I was handed the keys but then told to wait as they needed to get the vehicle into service first because they took it on a trade and it had been loaned out so they hadn't had a chance to service yet. I only wanted to take it home for the night but they refused but said they would get it in tomorrow and call me. So now I have signed a purchase agreement and paid $1K deposit but I still can't take the truck, but I was serious about the truck, so I agreed. They called me the next day and told me that they had to replace tires, brakes, rotors, etc. and that if I still wanted the truck, I would need to pay $2K more!! What?! You made me sign a purchase agreement that I didn't want to sign, and I paid a $1k deposit. Isn't that contractual? I asked to be transferred to the manager (Jeremy) who I went through the timeline of events and who told me that I was getting a great deal by only charging $2K more as he could sell this for $2K more than that because it was a Lariat and they didn't have any on the lot. I told him how dissatisfied I was and that I too was in business, but if I treated customers like this, I wouldn't be. He admitted that they shouldn't have had me sign the purchase agreement but that this would be the new price if I wanted to proceed. I again said how unscrupulous this was to break a deal that already had a purchase agreement and a deposit down. He finally said OK, will you be paying cash or credit/financing with us? I said neither. You can keep your truck as I don't want to do business with anyone who would renege on a done deal. Very unorganized outfit and unscrupulous. I think they already had another buyer and this is why they were reneging on the original deal. This is a warning for anyone else who may be interested in a vehicle at Shawnee Mission Ford. Buyer beware. More