Anthony Rosen

I made a service appointment and I took my new F250 to Shawnee Mission Ford for an oil change at 3000 and asked them to set the auto up window function on the left side. 7 hours later for a simple oil cha Shawnee Mission Ford for an oil change at 3000 and asked them to set the auto up window function on the left side. 7 hours later for a simple oil change I called oh yes its just now done but they didn’t even look at the window. I complained and service manager sent me an email oh we are so sorry bring it back and we will look at that for you I sent 3 email “when do you want it back in” no response. Later a tree fell on my truck and my insurance uses Shawnee Mission Ford so I took it in and the body shop did an amazing job. Because of that I went back to quicklube with a service appointment at 9 am dropped it off at 8:40 by 4 pm the truck had not been touched I was told by the rep service appointment are a drop off time and they took walk in if willing to wait 1.5 hours ahead of my appointment in other words they didn’t give a damm about me. I told her to get my truck ready I was coming to get it and I will take it somewhere that gives a damm about a customer of about 20 years More

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• I dropped of my wife’s car (early) at 7:00 AM for her 1:00 PM appointment. • At 5:15 PM I called my wife to see if she had an update. She said she called, no one answered, left a voice mail and nobody 1:00 PM appointment. • At 5:15 PM I called my wife to see if she had an update. She said she called, no one answered, left a voice mail and nobody called back for the past hour or so. • I called and also did not get an answer and hung up rather than leave a voice mail since my wife already had. • Since I was already driving I went to SMF and asked the status. The service writer called it up and had a full screen of information with an estimate. I asked him why he didn’t call, or answer the phone, or return the voice mail. I didn’t get an audible response. • I asked to speak to the manager who was sitting nearby ignoring the whole thing. I reiterated, no call, no answer, no returned voice mail. I received a very similar nothing-burger response. • It turned out it was a big bill for a minor interior item that isn’t worth doing on a 10 year old car. But that’s not the point, if it was something vitally important that had to be done I would have taken somewhere else after SMF’s complete customer service failure and complete lack of ownership of the situation. • My only conclusion is SMF is bad at customer service and doesn’t seem to care. More

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I'll never do business with Shawnee Mission Ford Service Department again. Had scheduled a service appointment for early Friday morning for brake repairs and didn't get my truck back until 10am the followin Department again. Had scheduled a service appointment for early Friday morning for brake repairs and didn't get my truck back until 10am the following Tuesday. Unacceptable way to do business. They did not offer anything to make up for the delay, not even a valid excuse or apology. The same thing happened before when I brought my truck in for brakes back in February 2024, with the same four day delay. I should have learned my lesson then. Terrible. More

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Called the dealer about one of the many recalls Ford has. They just kept arguing and lying to me about it. Terrible service by horrible people. Service would not talk to me and parts just was Rude. They just kept arguing and lying to me about it. Terrible service by horrible people. Service would not talk to me and parts just was Rude. More

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Lack of communication around appointment timing and when the work was completed. I scheduled an appointment for an oil change at 10 and was told it would take 4 hours. the work was completed. I scheduled an appointment for an oil change at 10 and was told it would take 4 hours. More

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Very good service here - respectful and courteous in every way - not to mention fast service and pick up and delivery every way - not to mention fast service and pick up and delivery More

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Great service and technicians were very helpful. Would recommend them for all services. Thank you. Would recommend them for all services. Thank you. More

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Yesterday’s Service Experience was excellent and am Happy with the value.What I paid for what I got. The service advisor David was excellent to work with. My truck’s total cost of ownership has been excellen with the value.What I paid for what I got. The service advisor David was excellent to work with. My truck’s total cost of ownership has been excellent. More

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Extremely helpful and courteous to me and my whole family at every step, even though we made them stay extra late and told them our whole life story. OB and Tony we're amazing! at every step, even though we made them stay extra late and told them our whole life story. OB and Tony we're amazing! More

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Shawnee Mission Ford provided pickup and delivery service for me. I was very happy with the experience. All staff I talked with were great . I will be using this service next week. for me. I was very happy with the experience. All staff I talked with were great . I will be using this service next week. More

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