Shawnee Mission Kia

Came in for annual maintenance - oil change, rotation, filter replacement - and puncture fix for a slow leak in my tire. Fast service - got me out 30m before the estimated time. Service associate was fri filter replacement - and puncture fix for a slow leak in my tire. Fast service - got me out 30m before the estimated time. Service associate was friendly and efficient. More

I would give them a zero rating if I could. They sold us a car with a defective engine and wouldn’t honor the warranty when the engine went bad. Kia knew about the engine issues before we made They sold us a car with a defective engine and wouldn’t honor the warranty when the engine went bad. Kia knew about the engine issues before we made the purchase. Terrible customer service, and we will never buy from them again. More

Super nice, patient and knowledgeable. Work done in a timely fashion. Only down..didn't top off my fluids. With the amount of stress they took off my shoulders, I am okay with not having m Work done in a timely fashion. Only down..didn't top off my fluids. With the amount of stress they took off my shoulders, I am okay with not having my fluids topped off. I can do that myself. More

Always great service, professional friendly service representatives. I always request Francesca she's awesome, very knowledgeable. representatives. I always request Francesca she's awesome, very knowledgeable. More

Car had an oil change there a few weeks ago. No mention of leak into oil pan or any other issues. Fast forward to this week, had recall work done. Now suddenly they want to replace oil pan for No mention of leak into oil pan or any other issues. Fast forward to this week, had recall work done. Now suddenly they want to replace oil pan for excessive leakage, the water pump, and a bunch of timing chain related parts for 2400.00 quoted. Funny no low oil when checked by me, no visible leaks. Then they say they want to purchase the car from me and email a potential quote. Car also came back with two long scratches on the passenger side that weren't there when dropped off. Would not recommend this dealer. More

Good job, good price. Not too long of a wait. Pleasant workers and nice waiting space, Not too long of a wait. Pleasant workers and nice waiting space, More

I would rate a zero or negative if I could. the last 3 times I’ve taken my vehicle in, there has been an issue soon afterwards. the first time, the oil drain plug was not fully tightened and oi the last 3 times I’ve taken my vehicle in, there has been an issue soon afterwards. the first time, the oil drain plug was not fully tightened and oil was leaking post oil change. The second time was again for an oil change and shortly after the oil change, an oil warning light came requiring me to take it back in to see why this was so. Turns out an internal part of the engine coincidentally failed right after the oil change. They quoted me over $2200 plus taxes and shop fees to fix. After I got home, I went out to drive my vehicle later that night and noticed a 6 inch crack in the windshield (with a clear point of impact from which it was spreading from). This continued to spread in the following days to over 14 inches. After a week of attempting to contact upper management (several messages with other staff who assured they would pass along the message along with voicemails left), I was told Shawnee Mission Kia service was not at fault and these were purely coincidence…I’ll let you decide based on the details and timing here. Long story short, I wouldn’t trust them with a Matchbox car let alone my vehicle and hope to save some others from having to go through this. On a final and side note, I called another Kia dealership in the area and was quoted just around $1000 for that same $2200 repair this dealership was quoting. This isn’t the first time they have been drastically inflated for an identical part/repair at another Kia dealership. More

Busy dealer. .reflects good operation and friendly folks. Helpful and eager to serve. Sometime delays occur due to high traffic in showroom. .reflects good operation and friendly folks. Helpful and eager to serve. Sometime delays occur due to high traffic in showroom. More

I had a service performed today at Shawnee Mission Kia, and the experience was excellent from start to finish. Tyler was incredibly helpful, courteous, and professional throughout the entire process. He to and the experience was excellent from start to finish. Tyler was incredibly helpful, courteous, and professional throughout the entire process. He took the time to understand my issue, kept me informed, and made sure everything was handled smoothly. The team diagnosed and resolved my issue quickly and efficiently, and I truly appreciated how expeditiously they got me back on the road. Great customer service and a very positive experience overall. Highly recommend Shawnee Mission Kia—and especially Tyler—for anyone needing reliable service! More

Great help and great customer service. We love our Kia and the employees that work there. We love our Kia and the employees that work there. More