Shawnee Mission Kia

Great service. Service advisor went out of her way to make sure I was satisfied. Service advisor went out of her way to make sure I was satisfied. More

Service at the Shawnee Mission Kia location has always been great, but Fran made this most recent service a Frantastic one! been great, but Fran made this most recent service a Frantastic one! More

The regular maintenance was fine. They gave me discount coupon as well. However, they couldn't figure out the problem I mentioned about a wisely sound that happens with acceleration, They gave me discount coupon as well. However, they couldn't figure out the problem I mentioned about a wisely sound that happens with acceleration, which I had mentioned in my previous service as well back in January! I was told there is no such sound was heard at both services. More

Worked with Dennis. Good guy and I enjoyed working with him. I met so many others. Tony, Fran, and Christopher over in finance. Good guy and I enjoyed working with him. I met so many others. Tony, Fran, and Christopher over in finance. More

Customer service is poor! I had a 3:00pm appt. That they tried to cancel because they wanted to close by 4:00. If that was the case, then why did they schedule my appointmen I had a 3:00pm appt. That they tried to cancel because they wanted to close by 4:00. If that was the case, then why did they schedule my appointment for 3:00 and then was deceitful and said it was 3:30. I rushed to get there before 3 o’clock. What really unnerved me was customers were still coming in at 3:30 and 345. They lack professionalism! More

Mark was very informative & paid attraction to details so that he could write up our service needs appropriately. that he could write up our service needs appropriately. More

Amazing customer service from Francesca and was very happy with everything. Will be going back. happy with everything. Will be going back. More

Always on time. Excellent service department. Staff is courteous. Vehicle was done when promised. Wish they had nitrogen for tires Excellent service department. Staff is courteous. Vehicle was done when promised. Wish they had nitrogen for tires More

Disappointing service experience. My car was towed to Shawnee Mission Kia after stopping on the highway. I was told it was likely the engine, but would need diagnostics to confirm. Di My car was towed to Shawnee Mission Kia after stopping on the highway. I was told it was likely the engine, but would need diagnostics to confirm. Diagnostics would take 2 hours @ $190.88 / hr. and would NOT be covered by the Kia Manufacturer engine warranty. I told them to do it. I then received a call back and was told they did NOT think it was the engine but the hybrid batter starter/generator, but would need more diagnostics to confirm... 4 more hour!!! AND still owed for the first 2 hours of diagnostics! I confirmed the generator was under the warranty I had, so told them okay. My next call was that the warranty company would pay for the generator parts, plus only $180 / hr labor AND would only pay for 4.6 hours. At this point I'm at 6 hours, so I'm left with the remaining balance to pay! By this time they have had my car for more than 2 weeks and would need to keep it LONGER to complete the repair. But, the saga does not end there... I get a call that the generator is fixed, BUT now I need a new engine! BUT of course the engined is covered by the Kia Corporation's engine warranty for make/model. I'm also told that after 3+ weeks, they will have a loaner car for me the next day (UGGGHHHH!!). I go to the dealership the next day to pick up the loaner car and it is filthy... inside and out. there is bird droppings all over it and it's trashed on the inside. AND, they don't have time to clean it up. I take the car immediately to the car wash across the street and have to pay $45 to get it cleaned up! Finally, after a month without my car I get it back. I would NOT recommend the service department at the Shawnee Mission Kia Dealership. More