Shawnee Mission Kia

The service representative was fantastic—very kind and customer service oriented. Everyone I encountered was very pleasant and friendly and made my experience easy. customer service oriented. Everyone I encountered was very pleasant and friendly and made my experience easy. More

The only reason I gave it 4 stars is because of the several attempts to get my car to them They turned it away because they didn't have room for it to remain until the appointment day. I became very several attempts to get my car to them They turned it away because they didn't have room for it to remain until the appointment day. I became very frustrated at this. If I would have known I would have waited to have roadside assist to tow it instead of them paying for an unnecessary tow. I have been taking my 2008 Kia Rio SX there ever since my ex and I bought the rio and rondo back in 2009. I never had issues like this before with them. I would recommend their service department, they don't overcharge or upsell. More

Scheduled 2 recalls. When I took car in, they didn't have the parts for one of the scheduled jobs. Had to make a 2d trip. Then they kept car overnight despite 8:00 drop o When I took car in, they didn't have the parts for one of the scheduled jobs. Had to make a 2d trip. Then they kept car overnight despite 8:00 drop off. Have never had a good experience with this service department. Only went there for recall work. More

This is my third lease car and my husband bought a Kia car from you also we have enjoyed your service and the opportunity to purchase a good product in a car car from you also we have enjoyed your service and the opportunity to purchase a good product in a car More

Shawnee Mission Kia is amazing to work with. Always very helpful. The place is ALWAYS hopping but don’t worry they will make time to answer questions and help. Today I worked with Diamond and Always very helpful. The place is ALWAYS hopping but don’t worry they will make time to answer questions and help. Today I worked with Diamond and she was awesome!!! My car needed some additional service besides the normal oil change. She quickly got back to me. Was able to work to fix the extra stuff and still got me out in a very timely manner. Absolutely recommend Shawnee Mission Kia and ask for Diamond in the service center. More

I bought my Kia at Shawnee Mission Kia, and have all my car service done with them. Their Service Department has perfected the art of customer service. Today I had a "check engine" light looked at, and sin car service done with them. Their Service Department has perfected the art of customer service. Today I had a "check engine" light looked at, and since I was there also got my oil changed and tires rotated. My Service Advisor advisor was Diamond Perry, and she was a joy to work with. Professional, efficient, and really knew her stuff when explaining the issue with the check engine light and the possible causes. They are always respectful of my time, and today was no exception. I will recommend Shawnee Mission Kia to anyone who asks. JWS More

Was told it would be $1600 to fix my issue that my husband was able to fix himself with a $35 part! They lost my key fob and had my car overnight without doing a thing! Will never trust this dealershi husband was able to fix himself with a $35 part! They lost my key fob and had my car overnight without doing a thing! Will never trust this dealership again! More

I have been a customer of Shawnee MIssion Kia for several years, having bought my last two cars from them and I've been happy with them until now. I had my car in for an oil change this week. As I was starti years, having bought my last two cars from them and I've been happy with them until now. I had my car in for an oil change this week. As I was starting to drive away, one of the staff noticed that I had a leak. My car was taken back into the service garage and given back to me to leave a few minutes later. I didn't need to drive it for a few days, then I drove to church this last Wednesday--about a 15 minute drive and noticed about halfway home that my car was running very hot. I had to have my car towed back to the Kia service center to address this problem. It is still there and I still do not know what the issue is. This car has low mileage and I have had no problem with it in the three years I've had it. It was working fine until I brought it in for this oil change. I'm very concerned about it. I gave them a good review right after the oil change, but that was before this problem popped up. Juan was my service technician. More

Worked with Dennis and Scott who were both very accommodating with our requests. The business management team also did a great job working with us on our loan and final pricing. All in all an excel accommodating with our requests. The business management team also did a great job working with us on our loan and final pricing. All in all an excellent experience and I would recommend both Dennis and Scott to anyone. More

I’ve always been disappointed in the service at this dealership. Once I bought my car, that’s where the service ended. There’s not enough service people to help. I get conflicting information every time dealership. Once I bought my car, that’s where the service ended. There’s not enough service people to help. I get conflicting information every time I go as far as what service I should need and when. They have told me to ignore the automatic service messages, my car gives me. I still don’t know when I’m supposed to do my service intervals. I miss my Toyota dealership service. More