Shawnee Mission Kia

Lily was very good at helping us get the service completed, very informative, super kind, and just an all around pleasure to work with. completed, very informative, super kind, and just an all around pleasure to work with. More

I purchased my 2022 Telluride at Shawnee Mission as well as a maintenance plan that was explained to me that it could be used at any Kia dealer. Come to find out after scheduling and having to pay for serv as a maintenance plan that was explained to me that it could be used at any Kia dealer. Come to find out after scheduling and having to pay for service at another dealer after several disappointments with SMK, the plan I purchased was specific to this dealer. As a result, I have to take my Telluride here or pay. I took it in for an oil change, rotate and several warranty related issues. All items under warranty had to have parts ordered so I will have to go back again. After 2.25 hours they said my oil change and rotation was completed and I was good to take my car and wait for a call when needed parts arrive. I got home and went to back into the garage, when I turned back to look behind I noticed that the second row dome light was disassembled and the parts and tools were sitting in the back seat and the light was on. Then I checked my tires which I marked prior to going, as every service I have had there has been suspect. They did NOT rotate my tires but they did charge .8 hours of labor on the paperwork. In addition, when we purchased the 2022 Telluride they told us that the windshields have had issue with cracking and that Kia would normally replace one time. There is also class action lawsuits in several states regarding the windshields, but not my state. My windshield has 2 large cracks, one of the service advisors said wow 2 cracks and looks like there are going to be a couple more, I wouldn’t fix it yet. They put an estimate of $2600 on my paperwork but said that the dealership doesn’t do windshields but the company right across the parking lot does. I like my Kia but SMK is not a dealer or service department that I would recommend to anyone. More

Jayden and Jeff were excellent. Very knowledgeable, professional, and courteous. Easy to talk to and up front about the pros and cons of the car. Chris was super honest and informat Very knowledgeable, professional, and courteous. Easy to talk to and up front about the pros and cons of the car. Chris was super honest and informative on the financing. More

Fran is amazing! You always takes care of me and my car. Fran treats me with respect and always keeps me informed. Fran's customer service and knowledge is above any You always takes care of me and my car. Fran treats me with respect and always keeps me informed. Fran's customer service and knowledge is above any dealership I've ever gone to. More

Sofia was awesome and very professional! It was a stressful morning for me and she helped ease my mind before I had to go teach. It was a stressful morning for me and she helped ease my mind before I had to go teach. More

Fran in the service department was wonderful! Very friendly, professional and helpful. Her and the shop foreman stayed late to fix my car to make sure I could get it back that night as I needed i Very friendly, professional and helpful. Her and the shop foreman stayed late to fix my car to make sure I could get it back that night as I needed it for the next day. I so appreciate the extra effort they put forth to get me back on the road so quickly! More

Lily was great! ! Not very many places you show up at 7 am and people are kind and waiting for your business! Easy and fast service ! Not very many places you show up at 7 am and people are kind and waiting for your business! Easy and fast service More

Have gotten three cars from here Doug is so nice you got to go and see him to go and see him More

We had an amazing experience working with Sage Herrera! From the very beginning, Sage was incredibly flexible and understanding when we had to reschedule our appointment due to our kids getting sick. He ga From the very beginning, Sage was incredibly flexible and understanding when we had to reschedule our appointment due to our kids getting sick. He gave us multiple options and made the process completely stress-free. As our appointment approached, Sage stayed in touch and reached out to confirm that the scheduled time still worked for us, which we really appreciated. He took the time to truly listen to our needs and helped us find a vehicle that was perfect for our growing family and stayed within our budget. Sage was very personable, easy to work with, and never made us feel pressured to make a decision. He showed us several great options and made sure we felt confident and comfortable every step of the way. Thanks to his help, we found the perfect vehicle with plenty of space and all the features we were looking for. Highly recommend Sage Herrera to anyone looking for a great car-buying experience! Tanner was also great he was able to get my payment to my requested amount and quickly became my 9 y/o daughter’s favorite employee by sharing some of his Pokemon cards with her. Overall we had a great experience and would highly recommend Shawnee Mission Kia for anyone looking to get a new car! More