Shawnee Mission Kia

Francesca had a customer service very polite and explained everything that was done during maintenance explained everything that was done during maintenance More

Service is always great, staff is friendly, it’s always our first option when servicing our vehicle. our first option when servicing our vehicle. More

Ryan went above and beyond, he tracked down the exact car I wanted hundreds of miles away and got it brought to this dealership. I also forgot some paperwork after buying the car and he went above and beyond I wanted hundreds of miles away and got it brought to this dealership. I also forgot some paperwork after buying the car and he went above and beyond and drove it to my house. More

It took 2hours for an oil change! I feel that some of the staff is not sure about car maintenance. I go here, but I wouldn’t recommend it. They did honor the price of a competitor, so I feel that some of the staff is not sure about car maintenance. I go here, but I wouldn’t recommend it. They did honor the price of a competitor, so that was great. I would suggest to hire people to just do the oil changes- tires etc - get those customers out asap…and have OTHER staff to do the more intensive, time involved work. And, when the work is done and the car ready…..TELL the person waiting so they can get the xxxx outta there! More

The folks in the Repair area are always really, really really great!!! But I can hardly ever get to speak to person or department that I need when I call. In addition, someone by the name of Jeremy yest really great!!! But I can hardly ever get to speak to person or department that I need when I call. In addition, someone by the name of Jeremy yesterday on the sales floor and saw me coming in from the Repair area and ask me if I wanted to get a new key he said yes if I don’t need to get a down payment. He said I’ll check for you and I never heard back from him again. More

Very accommodating. The building was very nice. They should put a trashcan outside! Nice employees. The building was very nice. They should put a trashcan outside! Nice employees. More

I brought my car in (8/6) as there was a nail in the tire, I was told it couldn’t be patched and I needed a new tire, however there wasn’t one in stock. I was told by Mark the tire would be ordered and tire, I was told it couldn’t be patched and I needed a new tire, however there wasn’t one in stock. I was told by Mark the tire would be ordered and in the following day and I would receive a call in the afternoon letting me know it was completed and ready for pickup. I thought it was odd my tire wasn’t in stock as I am leasing my car from this dealership and my lease started less than 3 years ago on a 2023 model, however I was okay waiting the alleged short time. I received no communication the following day (8/7) so I called into Kia around 5pm and was told Mark was unavailable but he would call me back. I received no call back so I again reached out around 7pm but was told the service department was closed and was unable to be given an answer on whether my vehicle was finished or not. I then called around 7am the next day (8/8) and was told by Mark “the tire came in late yesterday we’re working on it now” with ZERO accountability to be had. Extremely poor communication with this service department. In addition to that, the staff at the service desk could use some customer service training- this isn’t the first time I’ve walked into their entrance without any sort of greeting or “be with you shortly” and just had to wait there hoping someone saw that I walked in and still needed to receive assistance. Overall I’m unimpressed and it does not motivate me to begin a new lease on a bigger vehicle after mine ends, even though that was my original plan. It seems that if a simple tire change cannot be communicated correctly I would hate to see what happens in this department with bigger issues. More

As always very happy with S M Kia. Now have two Kias and look to them for most of my service needs. Now have two Kias and look to them for most of my service needs. More

This was my second car I bought from them super fast and easy! There was no hassle no pushyness or anything they where amazing! easy! There was no hassle no pushyness or anything they where amazing! More

Great service. Service advisor went out of her way to make sure I was satisfied. Service advisor went out of her way to make sure I was satisfied. More