Shawnee Mission Kia

I like this Dealership. They are friendly and very courteous. The service people explain everything they are doing, and recommend what needs to be done and how soon other wo They are friendly and very courteous. The service people explain everything they are doing, and recommend what needs to be done and how soon other work needs to be done. The sales people are friendly also. More

I brought my vehicle to Shawnee Mission Kia (part of Group 1 Automotive) for warranty work, and the experience was nothing short of a nightmare. What I was told was a common repair and several done a mo Group 1 Automotive) for warranty work, and the experience was nothing short of a nightmare. What I was told was a common repair and several done a month, turned into a drawn-out ordeal filled with deplorable communication, constant delays, and a complete lack of accountability. Despite multiple assurances from the service department, the work was not completed on time—or correctly. I had to follow up repeatedly just to get basic updates (very seldom did the dealership proactively provide updates), and each time I was met with vague responses, no idea of timing or told work was completed only to arrive at the dealership to find more issues each time! When I picked up my car for the final time, there were still two outstanding problems Shawnee Mission Kia (part of Group 1 Automotive) refuses to make right. One is a safety issue that I’ve noted on sever occasions in voicemails and email to no avail. To make matters worse, the Service Director, Angela Baker, seemed completely indifferent to the situation. Rather than taking ownership or offering any real help, I was met with dismissiveness and excuses. Treating others like you’d like to be treated is clearly something she, and Shawnee Mission Kia, don’t believe in. This organization is proving proof customer service is dead! Brief outline of issues: 1. Initial repair took over a month with poor communication on timing. 2. Went to get vehicle only to find parts of it in the trunk and not reinstalled. When they drove it into the service shop, it started leaking fluids. – Again, I was told it was ready. 3. On the second trip to receive my car I discovered the hood no longer fit correctly and bent the corner and chipped off paint as I opened it. I was assured they didn’t remove the hood, and it was that way when they got it meanwhile fresh paint chips were scattered about. 4. Third time I was told the vehicle was ready, the hood corner was mangled and now discovered there were two very large (+12”) scratches, deep into the front bumper. 5. Fourth attempt to pick it up, the hood still didn’t fit properly and now the center radio console (to include the backup camera) wasn’t/isn’t working. 6. On the last trip to Shawnee Mission Kia, Angela Baker basically stated your car is old and stuff happens. Items of note: Shawnee Mission Kia has pictures of the car when it was first delivered, and they confirmed none of the body damage was present in the photos. The gap on the right side of the hood is still double the gap on the left. They confirmed the radio and backup camera were working when they last took it to the body shop but refuse to repair it. Nearly 90 days later I still haven’t been reimbursed over $1,000 for the rental car that is supposed to be covered during the warranty repair. I expected better from the Shawnee Mission Kia (Group 1 Automotive) dealership that represents a major brand. If you’re considering Shawnee Mission Kia for service—especially warranty work—do yourself a favor and look elsewhere. More

They were very upfront with recommended service issues. My rep was very sweet and knowledgeable. Happy with my service! My rep was very sweet and knowledgeable. Happy with my service! More

We had a very pleasant experience with Goni our sales representative. We purchased a KIA Sportage that we didn’t even know existed so now Here we go, representative. We purchased a KIA Sportage that we didn’t even know existed so now Here we go, More

Mark Rogers was my service tech for the work on my 2020 Kia Sorento. He was professional, knowledgeable and made the process pleasant. Kia Sorento. He was professional, knowledgeable and made the process pleasant. More

Had my Kia towed in. Service Advisor Mark called and said I needed to come in to sign paperwork - didn't provide any reason why. So I make the 49min drive for 2mins of pa Service Advisor Mark called and said I needed to come in to sign paperwork - didn't provide any reason why. So I make the 49min drive for 2mins of paperwork and he still doesn't tell me anything other than my manager requires it. Even tried to tell me my registration was expired- it was NOT. I called after not hearing anything for a week, no return call. Called again asked for manager, no return call. Called a third time this time demanding to speak to someone to tell me what is going on with my vehicle. Talked to SA Brian who finally tells me it's being repaired under warranty, etc. I have no idea why SA Mark couldn't or wouldn't do this. Or the manager Vegi? Needless to say it took 2 weeks to get my car back and no communication from them whatsoever. More

Good communication, quick service, reasonable repair cost. In and out in two hours and saved me a lot of money. cost. In and out in two hours and saved me a lot of money. More

Fran is fantastic! She was great to work with and has put clients first in each of my visits She was great to work with and has put clients first in each of my visits More

Fran in the service dept is a pleasure to work with and my service was done timely. My additional concern was also addressed and resolved expeditiously my service was done timely. My additional concern was also addressed and resolved expeditiously More

They have been dependable and service has been great over the more than 3 years I have been dealing with them. the more than 3 years I have been dealing with them. More