
Shawnee Mission Kia
Overland Park, KS
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The service representative was professional and helpful. The standard oil change, tire rotation and cabin filter replacement took an hour and a half and available appointments were weeks in advance when I c The standard oil change, tire rotation and cabin filter replacement took an hour and a half and available appointments were weeks in advance when I called to make an appointment. More
I stopped by the dealership service department without an appointment because I noticed oil drops on my driveway. I also had questions about the complimentary anti theft device Kia is offering and to make su appointment because I noticed oil drops on my driveway. I also had questions about the complimentary anti theft device Kia is offering and to make sure I was up to date on services. Alyssa Raby, Service Advisor, walked me through ordering the device on line. She checked my records and said I was up to date and she would go ahead and have my car looked at due to my oil leak. She was calm, courteous and friendly. She displayed professionalism and respect for me as a senior. I was so impressed with how well she treated me. Because of my very positive experience with Alyssa, I will definitely request her for my next service appointment. More
I guess all the recent break-ins of Kia‘s have disappointed the service staff. He seem to be very defensive as they went on to tell me that short staffed and being overworked what’s the reason for disappointed the service staff. He seem to be very defensive as they went on to tell me that short staffed and being overworked what’s the reason for them to lie about they expected services. I do believe more customer service skills and training is needed for the staff. More
SHAWNEE MISSION KIA-MERRIAM KS HAS AN OUTSTANDING DEALERSHIP IN SALES AND SERVICE!! THE SERVICE DEPT WITH ALYSSA/ANGIE(SERVICE MANAGER) THE TECHS AND TONY K. IN SALES ARE GREAT!!! OVER THE YEARS I HA DEALERSHIP IN SALES AND SERVICE!! THE SERVICE DEPT WITH ALYSSA/ANGIE(SERVICE MANAGER) THE TECHS AND TONY K. IN SALES ARE GREAT!!! OVER THE YEARS I HAVE OWNED AND LEASED 13 KIA PRODUCTS!! STEVE M STOSKOPF More
I usually avoid dealerships like the plague, however, my experience with Shawnee Mission Kia was fantastic. They were very accommodating and got me in and fixed up on record time. Tristan went above and bey experience with Shawnee Mission Kia was fantastic. They were very accommodating and got me in and fixed up on record time. Tristan went above and beyond to make sure I was taken care of and was very friendly and helpful along the way. My experiences at other Kia dealerships made me never want to return. This experience was the exact opposite. Very good overall. More