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Shawnee Mission Kia

Overland Park, KS

Overview
Reviews
Vehicles
4.6
1,007 Reviews
Call Dealership (913) 384-9100
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7810 Shawnee Mission Parkway

Overland Park, KS

66202

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Showing 1,007 reviews

August 27, 2025

The sales personnel were friendly and courteous! Jeff wad extremely helpful in making a decision to lease another vehicle when the one we originally wanted was sold. More

by Marjorieowens02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JEFF GEORGE, Tab Martin
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Aug 30, 2025 -

Shawnee Mission Kia responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2025

My experience at this location was very pleasant. They were very accommodating,thorough and timely. More

by sciacedemi23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tab Martin
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Aug 31, 2025 -

Shawnee Mission Kia responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 26, 2025

Scott V is wonderful and makes it a great experience. He is knowledgeable about the car, making it an easy transition to the new car! He makes you feel like family. More

by Tom Jones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Virden was exceptional! The best 10/10!, Tab Martin
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Aug 28, 2025 -

Shawnee Mission Kia responded

Tom, thank you for your kind review; we are happy to pass along your comments to the team here at Shawnee Mission Kia! If you have any further questions, please don't hesitate to reach out!

August 22, 2025

The mechanics know what their doing and do a great job. Diamond at the service desk did a great job handle my services needs and she was so personable More

by Debminer64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know any other e r names
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Aug 25, 2025 -

Shawnee Mission Kia responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

August 21, 2025

The whole team is very kind and helpful. I had a great experience. Thank you. More

by luvnlight313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tab Martin
Report | Print
Aug 23, 2025 -

Shawnee Mission Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shawnee Mission Kia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2025

Francesca had a customer service very polite and explained everything that was done during maintenance More

by Vasqcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca jack
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Aug 21, 2025 -

Shawnee Mission Kia responded

Hello, we're happy you found our staff Francesca to be so supportive during your experience here at Shawnee Mission Kia. We are always more than happy to assist you if anything else comes up. Take care!

August 16, 2025

Service is always great, staff is friendly, it’s always our first option when servicing our vehicle. More

by analeah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca (I believe is her name, awesome!)
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Aug 18, 2025 -

Shawnee Mission Kia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 15, 2025

Ryan went above and beyond, he tracked down the exact car I wanted hundreds of miles away and got it brought to this dealership. I also forgot some paperwork after buying the car and he went above and beyond More

by anthonywfortino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan , Tab Martin
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Aug 18, 2025 -

Shawnee Mission Kia responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shawnee Mission Kia. If you have any further questions, please don't hesitate to reach out!

August 12, 2025

It took 2hours for an oil change! I feel that some of the staff is not sure about car maintenance. I go here, but I wouldn’t recommend it. They did honor the price of a competitor, so More

by Janie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebekah
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Aug 16, 2025 -

Shawnee Mission Kia responded

Janie, you have a great point and we are setting up to do just that very soon. Please be patient with us as we continue to get better and better. Patrick Duffer General Manager pduffer@group1auto.com

Aug 18, 2025 -

Janie responded

2019 Kia Sportage dropped off on Aug. 4th! Today is Aug. 18th. Still no car, no repairs, no communication, nor do i even know what is the EXACT matter with the car! This has been a nightmare. GM Angela Baker has taken no responsibility, offered nothing. When i met her last Thurs (Aug. 14), she took it personally. She was not professional. She threw her service tech & her finance dept under the bus, told me that the GM, Patrick Duffer was in Alaska (almost begrudging the fact "he was on vacation!") Angela took no accountability, stating "i didn't do it!" (One critique Angela, when you are a GM, it is ALL your responsibility!) You are representing your company....this is NOT a personal issue! I asked to speak with a GM on day 3...Lily wanted to handle this. Lily's input was (on Aug. 6).."possible engine replacement, or you could get new spark plugs for drivability." Ha. is this a joke? I feel that this must be a prank. I did call KIA's main line and spoke to Frankie. (Frankie could not have been kinder and showed me nothing but respect. Total opposite treatment from SM Kia service team.) He entered a report on my behalf for the dealership. I would suggest to anyone going thru what we/I have, AND STILL ARE, to contact Kia at 800-333-4542 to inform them of the dealership and the issues you are having. I feel totally lost on what to do. This is week THREE (3) AND TO DATE, SM Kia has not even diagnosed the problem! (Other than, "spark plugs or a new engine".) I have never brought a car to a shop and it sat for 3 weeks with NO exact diagnosis. And if a NEW ENGINE is needed, on a 2019 Kia Sportage with 87,000 miles, that in itself is mind blowing! But, i have an extended warranty sold to me by SM Kia. SM KIA is the one that is selling extended warranties for this company, than it must be reputable and must be honored. Again, still in the midst of all of this. No resolutions offered, no direction, NO COMMUNICATION nothing! It is 315pm, NO call, no text, nothing from SM Kia. So for anyone reading this, please keep Elizabeth & Janie in your prayers. Pray that we get this resolved in a kind, respectful, timely manner and all will be good.

August 12, 2025

The folks in the Repair area are always really, really really great!!! But I can hardly ever get to speak to person or department that I need when I call. In addition, someone by the name of Jeremy yest More

by 1968manthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service area
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Aug 16, 2025 -

Shawnee Mission Kia responded

I'm sorry you had such trouble getting hold of us. Please contact me directly should you need anything.  Brandon Abernathy General Sales Manager babernathy@group1auto.com

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