Shawnee Mission Kia

Deceptive Pricing - Little Respect My wife and I researched new Kia Optimas and were ready to purchase one. Shawnee Mission Kia had the lowest prices listed on their website. They lis My wife and I researched new Kia Optimas and were ready to purchase one. Shawnee Mission Kia had the lowest prices listed on their website. They listed a new Kia Optima for $16,977 that indicated the options on the car included a cargo net and carpeted floor mats. During the conversation with the salesman, he said we may want to buy a used car so that we don't have to pay the additional $1,895 for the required "Care" package on a new car. We asked if the Care package was required, and he said it was on every car. We asked if it was included in the price advertised on the website. He said he would check but that their intranet was down. We spent 30 minutes waiting with no answer. No test drive was offered. No clarification was given. We decided to leave, and as I told our salesman that we were leaving (he was in the office next door talking to co-workers while we waited), he jumped up and said that their intranet was just coming up. We declined and left. The next day he sent me an email stating that we acted in an "unprofessional" manner when we left him. I emailed the internet manager the next day and asked if the price of the car on the website was accurate. He responded "The price of the model you are interested in is $16,977 and all of our vehicles are equipped with the Kia care package...". I replied and asked if the "care package" was included in the $16,977 and then he finally confirmed that it is an additional $1,895, and that the car could not be purchased as advertised. He also sent me a price quote for the $16,997 advertised Optima that totaled $19,491.50! Read that again! They advertised the car for $16,977, but then said it costs $19,491.50!!! This is what they do on every vehicle. No other dealership in Kansas City does it. The next day, my wife and spent 90 minutes at Bob Sight Kia and purchased a new car for the discounted price that their website stated...no hidden fees at all, except for a $199 admin fee. It was a great experience, compared to the horrible experience at Shawnee Mission Kia. More

Would buy again Great experience. Benny is a great salesperson to work with. No games happening here (worked with another dealership in Olathe (Kia) and basically g Great experience. Benny is a great salesperson to work with. No games happening here (worked with another dealership in Olathe (Kia) and basically got jerked around with one fee after another). Walked out went to Shawnee Mission Kia, couldn't have been easier to work out a deal. More

Superior Salesman Stefan This review goes out to Stefan!! When buying a car from a Dealership that you have never been to can be intimidating and scary. Actually, when a sa This review goes out to Stefan!! When buying a car from a Dealership that you have never been to can be intimidating and scary. Actually, when a salesman comes out to confront you, you just don't know what your going to get. It's like a box of chocolates. You could get the "fruity" type, the "nut" type, the "mysterious" type or just a "plain" with no personality type of a salesman. We lucked out with the "mysterious" type of a salesman. Stefan has a personality to meet anyone's needs. He's a fountain of fun, playfulness, goofy, seriousness and an absolutely awesome listener. He listens to your needs and wants and will go to the ends of the spectrum to find the perfect fit for you and your family. I very picky, I am so picky that I bought one vehicle from him and in one month I just didn't like it anymore. I wanted something more. I called up Stefan and told him my situation. With no hesitation from him at all, he said with confidence to come on in and he will get me something I really really like. Four weeks later, I show up and we have three different vehicles nailed down for a potential replacement. Later that evening we find a perfect fit!! Not only did he hook me up with an awesome vehicle, he made dang sure that I was in the payment I needed to be in. I left the dealership with a salesman that I will recommend to all of my colleagues and friends, not only that but I also gained a really good friend too. If you want a thrilling and stress free car buying experience. PLEASE go see my salesman and friend STEFAN at Shawnee Mission Kia. Respectfully, Thomas Basler More

Deceptive Nature of Service I had a major service (replacement of engine) and the service manger, Curt Ellerman, is trying to avoid paying for the loaner car he provided during m I had a major service (replacement of engine) and the service manger, Curt Ellerman, is trying to avoid paying for the loaner car he provided during my repair by not pacing the bill to Enterprise Rental and then asking them to collect on the customer directly. I paid over $7,500 for the service there and they still tried to push the loaner car bill on me. Do not take at face value anything you are told by the service department and deal with the GM directly because the service people will deceive you. More

Outstanding Salesman, Incredibly Smooth Process I called about an Optima around 9:00am and by late afternoon I was signing the deal! I called around 9am to inquire about a used 2015 Optima SXL th I called about an Optima around 9:00am and by late afternoon I was signing the deal! I called around 9am to inquire about a used 2015 Optima SXL that was listed for an amazing price and was assisted by Kenzel Simmons. Honestly, given our credit history, I really thought it was a no go. When I went down there to look at the car I was told by Bobby Harris, that I had already gotten a pre-approval based on the online credit app that I had filled out and Justin York in the finance department got me a far better rate than I would have anticipated, given our credit issues. Kenzel took very good care of us , answered all of our questions and even got approval for some nice extras that we didn't expect and at my request, he delivered the car to my house the next day. Kenzel was very upfront, professional and friendly, qualities that seem to be somewhat rare overall, let alone in this industry. The overall process was unbelievably easy and amazingly enough there were no "hoops" that we had to jump through.. Thanks to SM Kia, I got the car that I wanted, for a far better price than I would have imagined. More