Shawnee Mission Kia

I booked my oil change the morning of. Love that they offer an Uber to/from work. Nice and painless experience. Love that they offer an Uber to/from work. Nice and painless experience. More

The team is the reason I keep coming back. They are always super helpful and think of me first. Olivia was fantastic throughout the whole process. She quickly got me in and got my routine main They are always super helpful and think of me first. Olivia was fantastic throughout the whole process. She quickly got me in and got my routine maintenance finished in a quick turnaround as well as provided wonderful documentation and covered everything verbally. Ensuring I didn’t have any questions or concerns. She also let me know of any warranty information or updates that might pertain to me. 10 stars More

Routine maintenance for my Soul. Everyone, including Sofia were very nice. They got me in and out quickly. Everyone, including Sofia were very nice. They got me in and out quickly. More

I've been a Customer of this dealership for long time and have always got a great service have always got a great service More

Dealership always does a great job at servicing it’s customers whether that is selling a car or servicing a car. customers whether that is selling a car or servicing a car. More

This is the most honest and responsive dealer I have had the pleasure to work with. Always there when you need them. I have purchased over 20 new cars in the past and this dealership is by far setting the s the pleasure to work with. Always there when you need them. I have purchased over 20 new cars in the past and this dealership is by far setting the standard. More

Service and s outstanding. . called yesterday and they got me in today. Fran is fantastic . called yesterday and they got me in today. Fran is fantastic More

Absolute worst car buying experience in 25 years of buying cars, and helping family buy cars at various dealerships. Our test drive went fine, but explanations about incentives between the test drive a buying cars, and helping family buy cars at various dealerships. Our test drive went fine, but explanations about incentives between the test drive and discussion of cost at purchase were inconsistent. Discussions about financing and final costs were misleading, at best, and in some cases completely dishonest. We were repeatedly told to initial estimates on paperwork after negotiating a change and they would 'update the information before final signatures', they would only change it or negotiate when we threatened to walk. Which, truly, we would have if any other dealership had the same model of car in stock. We were told our lender required certain warranties for the interest rate, only to find a different lender on the paperwork AND language on the loan that refuted this. We were repeatedly told that the final cost of the car did not matter, so long as they made the payments low enough that we could afford them each month. This is categorically untrue- the final cost is crucial. It was a master class in gaslighting about finance and pressure. We have called back to discuss with management, only to be redirected to the same person who had the finance discussion and the offer of a 'free oil change to make it right.' The car was 'detailed' before leaving the lot, but we continue to find areas that were not at all cleaned. After sitting in our driveway overnight and open the next morning, the entire cabin reeked of cigarette smoke. The car was considered 'new' as a service loaner with less than 2K miles. Does Shawnee Mission Kia routinely sell cars that are dirty and reek of smoke? They've reluctantly agreed to a service to try to clean the air, but without accommodations for transportation during the multiple hours that this will take. I won't post the names of the individuals who worked with us through this process because no one person should lose their jobs when this is clearly the culture of the dealership and they're doing the job expected of them. We WILL continue to try to reach management and we will not risk doing business with anyone there. If we could trade our car back and walk away never to deal with them again, that would be preferable. More

We couldn’t be more pleased with our salesman David Long. Everything was explained and prepared perfectly. We got exactly what we wanted and a fair price. Everything was explained and prepared perfectly. We got exactly what we wanted and a fair price. More

Tyler in service took care of getting our Telluride serviced in a timely manner. Kia's service department are excellent. serviced in a timely manner. Kia's service department are excellent. More