Shawnee Mission Kia

It took 2hours for an oil change! I feel that some of the staff is not sure about car maintenance. I go here, but I wouldn’t recommend it. They did honor the price of a competitor, so I feel that some of the staff is not sure about car maintenance. I go here, but I wouldn’t recommend it. They did honor the price of a competitor, so that was great. I would suggest to hire people to just do the oil changes- tires etc - get those customers out asap…and have OTHER staff to do the more intensive, time involved work. And, when the work is done and the car ready…..TELL the person waiting so they can get the xxxx outta there! More

The folks in the Repair area are always really, really really great!!! But I can hardly ever get to speak to person or department that I need when I call. In addition, someone by the name of Jeremy yest really great!!! But I can hardly ever get to speak to person or department that I need when I call. In addition, someone by the name of Jeremy yesterday on the sales floor and saw me coming in from the Repair area and ask me if I wanted to get a new key he said yes if I don’t need to get a down payment. He said I’ll check for you and I never heard back from him again. More

Very accommodating. The building was very nice. They should put a trashcan outside! Nice employees. The building was very nice. They should put a trashcan outside! Nice employees. More

I brought my car in (8/6) as there was a nail in the tire, I was told it couldn’t be patched and I needed a new tire, however there wasn’t one in stock. I was told by Mark the tire would be ordered and tire, I was told it couldn’t be patched and I needed a new tire, however there wasn’t one in stock. I was told by Mark the tire would be ordered and in the following day and I would receive a call in the afternoon letting me know it was completed and ready for pickup. I thought it was odd my tire wasn’t in stock as I am leasing my car from this dealership and my lease started less than 3 years ago on a 2023 model, however I was okay waiting the alleged short time. I received no communication the following day (8/7) so I called into Kia around 5pm and was told Mark was unavailable but he would call me back. I received no call back so I again reached out around 7pm but was told the service department was closed and was unable to be given an answer on whether my vehicle was finished or not. I then called around 7am the next day (8/8) and was told by Mark “the tire came in late yesterday we’re working on it now” with ZERO accountability to be had. Extremely poor communication with this service department. In addition to that, the staff at the service desk could use some customer service training- this isn’t the first time I’ve walked into their entrance without any sort of greeting or “be with you shortly” and just had to wait there hoping someone saw that I walked in and still needed to receive assistance. Overall I’m unimpressed and it does not motivate me to begin a new lease on a bigger vehicle after mine ends, even though that was my original plan. It seems that if a simple tire change cannot be communicated correctly I would hate to see what happens in this department with bigger issues. More

As always very happy with S M Kia. Now have two Kias and look to them for most of my service needs. Now have two Kias and look to them for most of my service needs. More

This was my second car I bought from them super fast and easy! There was no hassle no pushyness or anything they where amazing! easy! There was no hassle no pushyness or anything they where amazing! More

Great service. Service advisor went out of her way to make sure I was satisfied. Service advisor went out of her way to make sure I was satisfied. More

Service at the Shawnee Mission Kia location has always been great, but Fran made this most recent service a Frantastic one! been great, but Fran made this most recent service a Frantastic one! More

Worked with Dennis. Good guy and I enjoyed working with him. I met so many others. Tony, Fran, and Christopher over in finance. Good guy and I enjoyed working with him. I met so many others. Tony, Fran, and Christopher over in finance. More

The regular maintenance was fine. They gave me discount coupon as well. However, they couldn't figure out the problem I mentioned about a wisely sound that happens with acceleration, They gave me discount coupon as well. However, they couldn't figure out the problem I mentioned about a wisely sound that happens with acceleration, which I had mentioned in my previous service as well back in January! I was told there is no such sound was heard at both services. More