Shawnee Mission Kia

Poor Service I took my Forte in for its 60,000 mile maintenance. The tires were rotated and balanced. It passed all inspection points. They checked that they te I took my Forte in for its 60,000 mile maintenance. The tires were rotated and balanced. It passed all inspection points. They checked that they test drove it, the brake lining was 7mm or greater on all brakes and the tires were good. When I drove home the car was making a loud noise and seemed like something was grinding. I took it back 2 days later and was told the tires were bad and I needed new tires. As I was waiting for new tires, the service consultant came out and told me my front brake pads were really bad, almost just metal. Those were also replaced. I'm upset that this was missed when I took it in the first time. I was leaving for vacation in the mountains and this could have been deadly. I've never had any problems with service here before but this has me really concerned for my safety. Scott Hunt was the service consultant and apologized for it not be caught earlier and didn't charge for labor on the brakes. More

typical sales I found a vehicle on their website that met my needs. Drove to the lot and didn't see the car, so we went inside to ask. Immediately the gentlemen too I found a vehicle on their website that met my needs. Drove to the lot and didn't see the car, so we went inside to ask. Immediately the gentlemen took us to his desk to "check the availability" but had to gather all my personal information before he could look. He then consulted his sales manager and upon returning he claims the car had been sold yesterday but they had other similar options. He did mention a similar vehicle so I inquired, but was immediately uninterested as he stated its not on their website because someone else is purchasing it, but since I was there I could purchase it out from under them. In the day and age of customer service I expected more. Seems pretty shady. As we stood to walk out the gentlemen tried to have us talk with his manager. In hindsight the car I went in to see has been on their website for about 3 months, seems a bit like a trick to lure you in. Unfortunately they will not be earning my business or recommendation. More

Lack of communication This was my second experience with Shawnee Mission Kia. The first was my 2015 Soul which was excellent! I traded my 2015 for a 2018 Soul in April, This was my second experience with Shawnee Mission Kia. The first was my 2015 Soul which was excellent! I traded my 2015 for a 2018 Soul in April, it was a pressure sale when I went in for regular service. I was not looking to trade. However, we made the deal. I was not told anything about a MO resident purchasing a car in KS and no sales tax would be financed. I was KS resident with the 2015. Much to my shock, I have to find a LOT of money! My first attempt to express my displeasure, a return call request was not acknowledged,. Next as I went for my tags, thank goodness 2 weeks before the temp tags expire, I find there were two important documents I needed which were not included in my packet. I have made 4 attempts to obtain these. Two were actual humans who said they would find the documents and call me, surprise, no returned calls. The last two were terminal holds on the main number. I have now gone though the Kia web site and was told twice a manager would call. I am not holding my breath! I don't know if management has changed since my 2015 purchase. As you can tell I am NOT happy with my 2018 experience. Once I receive the needed documents I am done with this dealership. I makes me sad. I have to say the Service Department at Shawnee Mission Kia is OUTSTANDING! I will miss them. More

Horrible Went to buy a used kia.the car needed a new bumper it took almost a month to fix the bumper no communication with the dealers that was rude when tryin Went to buy a used kia.the car needed a new bumper it took almost a month to fix the bumper no communication with the dealers that was rude when trying to ask about the car told them about a tire that needed fixed also. Finally got the car tire still not fixed I wouldn't recommend this place I would go to Olathe Kia More

The Best I just completed the purchase of my second car there. My first one was stolen. I did not like car salesmen, until now. I thought they were pushy and j I just completed the purchase of my second car there. My first one was stolen. I did not like car salesmen, until now. I thought they were pushy and just trying to make a sale for their commission. Not the case anymore. I would recommend Shawnee Mission KIA to anyone looking to buy a car. Vegas was my salesman both times and he made sure MY needs were met. He is kind and will do what's necessary to make it happen. He worked for ME. Love him and my car. More

Miss communication made right by dealership Long story short, shawnee mission Kia, exceeded my expectations in making what could have been a bad deal right and professionally handled it with a l Long story short, shawnee mission Kia, exceeded my expectations in making what could have been a bad deal right and professionally handled it with a lot of team work. Thank you More

Great experience purchasing a used car I would recommend John Munz in the used car lot if you are in the market. John was a great help. Also Gazi was very good closing the loan. I would recommend John Munz in the used car lot if you are in the market. John was a great help. Also Gazi was very good closing the loan. More

Experience was 👍 It was good. Everyone was nice. Just wish the process didn't take so long. However, I love my new car. This is the 2nd car that I bought from this dea It was good. Everyone was nice. Just wish the process didn't take so long. However, I love my new car. This is the 2nd car that I bought from this dealer & location. More

Loved The salesman was great! Great knowledge. Taught us how to use the computer in it. So friendly and patient. I had thought of getting a used car but G The salesman was great! Great knowledge. Taught us how to use the computer in it. So friendly and patient. I had thought of getting a used car but Gazi made it possible for me to get a new one More