Shawnee Mission Kia

Earl was theBEST They were very excellent!!!!! First time buyer and earl did not let me leave without a car. So blessed and happy. I'm glad I didn't go anywhere else They were very excellent!!!!! First time buyer and earl did not let me leave without a car. So blessed and happy. I'm glad I didn't go anywhere else More

Good over all experience! Will buy from again! I want to start out by saying we drove from 2hrs away with a two year old. I called before hand and talked with Kenzel. He made that drive worth it. I want to start out by saying we drove from 2hrs away with a two year old. I called before hand and talked with Kenzel. He made that drive worth it. He really worked hard to get us a vehicle that fit our criteria. My wife can be a tough negotiator. Kenzel and his manager took her beating like champs, and in the end we ended up with a good deal. They was professional and was able to hold their composure without breaking a sweat. I say good deal because your never going to get a great deal at any dealership especially if your financing. This applies to all dealerships. They sale vehicles at market value. They are in the business to make money, your wanting to save money. You want a vehicle, they have vehicles. Salesmen want to make a good commission, you just want to save as much as possible and get the best deal you can. You see the conflict here? The best you can hope for in the end is a fair to good deal on a vehicle that fits you with little emotional and physical trauma in my opinion lol. That is exactly what Kenzel did, he made a often grueling, negative experience into a good one. He catered to our needs, was prompt with phone and text communications. Kenzel and the staff at Shawnee Mission Kia really went the extra mile to make the total experience enjoyable. If you walk in with realistic expectations and some patience you will walk out of this dealership with a good deal, especially if you get Kenzel. More

First time to get my new kia service They do a good job. Michael takes good care of you.They keep you informed on how things are going. They were running a little behind but they got us o They do a good job. Michael takes good care of you.They keep you informed on how things are going. They were running a little behind but they got us out in good time. More

Great experience!! My attorney referred me to Shawnee Missing Kia so I decided to give them a try. I spoke with Kenzel on the phone and set an appointment. He was very p My attorney referred me to Shawnee Missing Kia so I decided to give them a try. I spoke with Kenzel on the phone and set an appointment. He was very professional and friendly. I was promptly greeted when I arrived. Kenzel was busy so Chad immediately helped me. He was very helpful and patient. He answered all of my questions and concerns. The application and approval process went very fast. I recommend Shawnee Mission Kia to anyone. They really work with you! More

THE SERVICE GUYS ARE THE BEST IN TOWN I am always treated with respect. I do not wait very long. They always do a great job!!! I will always bring my Kia to Shawnee Mission Kia. I am always treated with respect. I do not wait very long. They always do a great job!!! I will always bring my Kia to Shawnee Mission Kia. More

Horrible dealing with these sharks!! I cant even put into words the horrible experience I have had over the last 6 months dealing with Shawnee Mission Kia. Over charged by thousands, Lost I cant even put into words the horrible experience I have had over the last 6 months dealing with Shawnee Mission Kia. Over charged by thousands, Lost my title, Lost my old cars tags, under valued my old car, Couldn't figure out how not to charge me sales tax even with a trade in, new certified pre owned vehicle has never been certified and gone through the inspection. My sales person is no longer with the company and when I decided that this was not the deal for me they said too late your car is being purchased from one of the guys on our lot. So did you give me a crappy trade in value and over charge me so he could get a deal? I called Kia customer care and so far no one from the dealership even cared to call me back. Stay away from these guys they will take your money and Run. I went from a paid off 2011 Camaro to being upside down in my 2013 KIA that has more miles on it than my Camaro. More

Never Again I needed an oil change and when I inquired with Michael about how long and how much as oil change will take and he replied “about an hour”. I agreed. I needed an oil change and when I inquired with Michael about how long and how much as oil change will take and he replied “about an hour”. I agreed. TWO hours later my car was finally finished. Upon swiping my credit card we discovered that the credit card terminal was not accepting my card. Normally when a card is declined it is because there is not any money in the account, which is an embarrassing situation in itself, but that was not the case. However, the service staff lacked any sort of professionalism and every customer in or around the service area knew my card was declined. Next, after I got a hold of my bank, the customer service rep was trying to explain to Michael that my card was in good standing, he tried to re-boot the credit card terminal with no luck. I asked Michael where the nearest ATM machine was and I told him that I would run up there and bring back cash to pay for the oil change. He called over a porter to escort me to the ATM machine like I am some idiot criminal looking for a free oil change and not come back with money. Needless to say, they let customers drive off the lot with $50,000 cars all the time for test drives. That to me was so degrading and so belittling to me. Really? Is this how you treat your customers? So here I am having to be driven by a porter to an ATM machine to pull out money. Yes using the same card I got your money so that I could get my car back and prevent you from calling the police to track me down. The other problem is that I was not able to go to the bank of my choice thus having to pay an additional ATM use fee, which, by the way, I NEVER DO. Making this oil change a lot more expensive. So let’s recap today’s events: 1) “about an hour” turned into 2 and a half hours 2) Everyone in the service area knew my card declined 3) Had to be escorted to an ATM machine 4) Had to pay an ATM fee of 5 dollars Their service department caused me a great disservice. More

KENZEL! Was awesomeness! Totally the best guy there ! He's easy going funny and a great sales rep! He got me the better deal to help suit me and my car payment budget!! Defini Totally the best guy there ! He's easy going funny and a great sales rep! He got me the better deal to help suit me and my car payment budget!! Definitely a must go see if you want to get yourself a Kia!!!!! More

First time buyer As soon as I pulled up to Shawnee Mission Kia... I was greeted by Robert who was soft spoken and very helpful. He made sure I didn't leave the company As soon as I pulled up to Shawnee Mission Kia... I was greeted by Robert who was soft spoken and very helpful. He made sure I didn't leave the company without a car.. Which I'm grateful to him for taking of my needs. Sending a special thanks to Robert... I'll be sending some customers your way. Excellent customer service!!! More

Great service from Arvaughn Arvaughn was fantastic and helped me find exactly what I was looking for. He even answered all my stupid questions, lol! Because of Arvaughn and his r Arvaughn was fantastic and helped me find exactly what I was looking for. He even answered all my stupid questions, lol! Because of Arvaughn and his rockin' customer service, I'll definitely be coming back to Shawnee Mission Kia and telling all of my friends. More