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Shawnee Mission Kia

Overland Park, KS

Overview
Employees
Reviews
Vehicles
4.6
1,108 Reviews
Shawnee Mission Kia is Kansas City's leading Kia dealer in the number of new Kia's sold! Shawnee Mission Kia's service department is ranked as the #1 Customer Satisfaction Kia Service Department in the region! With your confidence and support Shawnee Mission Kia earned Kia's Presidents Award a distinctive honor that only 21 of the 640 Kia dealers have earned nationwide! In addition to its new Kia sales department Shawnee Mission Kia has pre-owned cars a Guaranteed Credit Approval Program. Easily BUY or TRADE with AcceleRide! Remember we're just a Short Drive from I-35.
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7810 Shawnee Mission Parkway

Overland Park, KS

66202

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Showing 1,108 reviews

December 19, 2025

Don't ever believe that your 100,000 MI, 10-year warranty is going to cover anything if something goes wrong. They will always say it's caused by something else that is not covered under warranty and they ar More

by jocowhite1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Dec 23, 2025 -

Shawnee Mission Kia responded

Please remember that it is in our best interest to have your repair covered by the warranty company. If there is a way to make sure that it is covered, we absolutely will fight on your behalf to get that done. It doesn’t benefit us at all to have you pay for it when we can have the warranty company pay for it, instead. I am happy to look further into this matter for you, though. Please reach out to me at the contact info listed below and I will look into this. Angela Baker General Manager abaker1@Group1Auto.com

December 19, 2025

Trustworthy repair and friendly service advisors. Tyler kept me informed during the process. The service department also provides for transportation to and from your home or business via Uber a More

by adidde15
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tyler
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Dec 21, 2025 -

Shawnee Mission Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

December 18, 2025

$190 plus dognostic fee that doesn't apply to the fix is outrageous. It's hard to trust a company that pulls that. Your employees are very courteous. Id rather save the money though. The video you share More

by CSOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rogers
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Dec 23, 2025 -

Shawnee Mission Kia responded

It sounds like you were happy overall with your visit, and that’s great. The diagnostic fee has not ever been applied to the repair itself, for us. Hopefully we made that clear to you in the beginning so it wasn’t a surprise to you. Again, we are thrilled that the rest of your visit with us was pleasant. Thank You, Patrick Duffer General Manager pduffer@Group1Auto.com

December 17, 2025

My car was serviced very quickly and I liked working with Alyia was very professional and thorough. . More

by Steph W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyia Cantrell
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Dec 20, 2025 -

Shawnee Mission Kia responded

Hi Steph, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 13, 2025

The best in Kansas city I recommend 100 good service and good people working there More

by Chavezvictor151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond
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Dec 20, 2025 -

Shawnee Mission Kia responded

Hello, we are so happy to read such a great review about Shawnee Mission Kia! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 08, 2025

Diamond is the best her knowledge and experience I completely trust I know I am in good hands with here would not go anywhere else More

by Zolingo19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tab Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2025 -

Shawnee Mission Kia responded

Hello, thank you for your kind review; we are happy to pass along your comments to Diamond here at Shawnee Mission Kia! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 03, 2025

I had taken my car in four times to have it fixed and each time they said they need to order the part even when I called to see that they had the part and was told they had it there only to find out when More

by Lois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark and Becca
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Dec 05, 2025 -

Shawnee Mission Kia responded

Lois, We certainly didn’t intend for you to have to keep coming back. We are very sorry for the inconvenience, and we will try very hard not to let that happen, again. Thank You, Patrick Duffer General Manager pduffer@Group1Auto.com

December 03, 2025

Friendly professional staff. I like that I can communicate with the advisor via text and get updates More

by aaashraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekkah Granger
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Dec 03, 2025 -

Shawnee Mission Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shawnee Mission Kia. If you have any further questions, please give us a call. We're always happy to help!

December 02, 2025

They dont really want to be transparent with their pricing on Lease buyouts. Kia quotes one number and dealer quotes another. On the lease in 2022 they forced me to buy addons or would not do the sale More

by Ron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tab Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager
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Dec 05, 2025 -

Shawnee Mission Kia responded

Ron, please reach out to me at the contact info below. I'm happy to look into your lease and make sure everything is accurate. Brandon Abernathy General Sales Manager babernathy@Group1Auto.com

Dec 05, 2025 -

Ron responded

Brandon, My email is in your files. Other than you quoting one number and Kia another for my lease buyout, I had no real issue THIS time. Dave Long was a good guy to work with. The issue was in 2022 the finance criminals FORCED me to add on items that I did not want or need. I felt like I paid twice for things they added on by buying off of lease. IF I understand correctly it is now illegal to force add on items a customer does NOT want just to do the deal. I told Dave I wanted to pull the lease agreement out and discuss it when I was there but it did not get done. I also asked for the Regional Manager's name for KIA and it was not provided. You also have my phone # in the file if you want to discuss.

Dec 05, 2025 -

Ron responded

Please pull the lease and review -- then lets discuss. CALL me or email at my email when you have done so.

December 02, 2025

Our sales man spent the time necessary to find us the vehicle we purchased. It was a quick and easy car purchasing experience! More

by claffer1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tab Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2025 -

Shawnee Mission Kia responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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