Sheehy Ford Ashland

Worst customer service experience ever Extremely rude staff and incompetent manager are the 2 words to describe this place. The sales rep who took us for the test drive was Geoff. He was ex Extremely rude staff and incompetent manager are the 2 words to describe this place. The sales rep who took us for the test drive was Geoff. He was extremely rude from the beginning, for even simple questions he kept replying in a mocking tone "Oh it works this way, I am surprised that you don't know even that". He really crossed the line when I asked him why no air was not coming out of the vents when heater was turned on. And he replies "I can definitely feel it, probably you have some sensory issues and must check with a neurologist." I was really taken aback and have never heard sales reps speak so rudely to potential customers. Hence, brought it up with the store manager (Just for identification and not to hurt anyone: Had a long brown beard) when we returned from the test drive. The manager replies "Oh so there was a problem with the car is it ?" and when I said no, it is about your staff's behavior, he says, "Oh ok I was worried about the car, have a good day". Not an apology for his team member's behavior. I felt so disgusted and humiliated for even coming to this place. Can't imagine how Ford's brand name could be associated with such people. Never stepping foot here or recommending it to anybody. Please stay away! More

New work body truck purchase. Went into. Sheehy on Wednesday at 11:00 and left at 2:00 with new F350 work body truck. Terry Paulette was awesome salesman and very knowledgeable and Went into. Sheehy on Wednesday at 11:00 and left at 2:00 with new F350 work body truck. Terry Paulette was awesome salesman and very knowledgeable and organized. Eric in the finance department was very helpful. I highly recommend Sheehy Ashland for any of your commercial vehicle needs. Mike More

Amazing service and knowledgable Kevin Doherty, the Internet Manager at Sheehy Ford Ashland, was incredible. He worked with me for a few days before I came in to help me find the perf Kevin Doherty, the Internet Manager at Sheehy Ford Ashland, was incredible. He worked with me for a few days before I came in to help me find the perfect truck and had everything waiting for me when I got in. He walked us through the whole process and even, even though we had existing financing, helped us understand other options. Then Tony Nowlin walked us through the finance process and got us set up with an even better deal than we had through USAA. Everything about this entire process was extremely enjoyable and I would recommend this dealership to anyone. More

No pressure-great knowledge and attitude! My husband and I went to investigate a Ford Escape with Ryan Gittman. He was in the process of training two new employees, so we felt like we had a gr My husband and I went to investigate a Ford Escape with Ryan Gittman. He was in the process of training two new employees, so we felt like we had a group of experts helping up to make our decision on which vehicle to choose, and why. The atmosphere was very laid back, and I sensed no pressure from anyone in our purchase. After we picked out our 2019 Escape, Ryan took the extra time to go over all of the technical and computerized aspects of the vehicle, and even took the time to program my phone to sync with the car. Since I'm a computer dummy, this was so, so very helpful, and it made the ride home stress free. I also was very impressed with the finance rep, Tony, who made the paperwork go quickly. He also made it fun, since he and my husband both fish. They talked fish while the financing was done and what I noticed was that we actually had fun doing it! From my experience, I feel confident that if I have any questions or concerns, I will have a group of Sheehy employees at close reach to assist me. More

They treat you excellent! Customer service here is beyond incredible! The General Manager Nate really knows his vehicles & gave me the warm & fuzzy feel that took away my anxie Customer service here is beyond incredible! The General Manager Nate really knows his vehicles & gave me the warm & fuzzy feel that took away my anxieties on purchasing his creampuff Mustang. Lisa Johnson went above & beyond in her efforts to accomplish the necessary paperwork. So very pleasant to deal with & highly professional. Finance guru Tony was excellent as well. He was very impressive with his knowledge of various financing and warranty options. Did not get to meet Sales Manager Vincent (day off) but liked him right off in my conversation on the telephone. What an awesome group of folks to buy a car from! I drove 2 & 1/2 hrs from out of state & I would do it again no question! More

Clarence got me into a 2019 F150 Showed up with my car to trade, and proceeded to walk the the lot. I found the truck I wanted, walked inside and Clarence Logan met me a few feet in. Showed up with my car to trade, and proceeded to walk the the lot. I found the truck I wanted, walked inside and Clarence Logan met me a few feet in. Some paperwork, test drive, a visit to the finance manager and I was good to go. More

Maurice Shands Ms. Shands is the quintessential professional and a true asset to Sheehy. This is my 2nd dealings with him and i have purchased about 6 (minimum) veh Ms. Shands is the quintessential professional and a true asset to Sheehy. This is my 2nd dealings with him and i have purchased about 6 (minimum) vehicles at this location over last 23 years. he is a champ. Mr. Ruiz in finance office is less experienced, but he has the patience of Job putting up with an old crabby guy like me and successfully addressing all of my concerns. I feel with more guidance he will develop into a real keeper. enjoyed working with both. i do have a moderate level of dementia and am prone to meltdowns and these guys got me through it all. don't recall working with ms. Johnson. More

Up high palm of hand slap, fist bump and elbow knock. This was our 4th vehicle from Sheehy Ford and the last two were from salesperson Kerry Harrell. It's like dealing with family at Sheehy Ford! This was our 4th vehicle from Sheehy Ford and the last two were from salesperson Kerry Harrell. It's like dealing with family at Sheehy Ford! More

I received excellent customer service from Lisa Johnson It was my first time buying a car and Lisa and the others provided a painless experience. So very helpful and kind. I will recommend Sheehy to anyone It was my first time buying a car and Lisa and the others provided a painless experience. So very helpful and kind. I will recommend Sheehy to anyone looking for a new vehicle. They listened to my needs and budget. More

Pleasant, helpful, knowledgeable and got the job done. Special thanks to Sherry Epps, Erroll Brower and Lynne in service and several staff that God put in my path to touch and help me. Husband died and I Special thanks to Sherry Epps, Erroll Brower and Lynne in service and several staff that God put in my path to touch and help me. Husband died and I ended up driving his 2006 Ford King Ranch that I was not happy driving. Received a letter about good payments and possible trade, I called set up appointment and the rest is history....Sheehy Ford of Ashland God used you to bless me......many many thanks!!! More