Sheehy Ford Ashland

your time means nothing to them. I attempted to purchased 2 vehicles from Sheehy of Ashland and was promised deliver two days after purchase. It took an additional two days to receive I attempted to purchased 2 vehicles from Sheehy of Ashland and was promised deliver two days after purchase. It took an additional two days to receive one of the vehicles I purchased and was not what we expected. We requested Captain chairs for interior and center console and received a 60/40 bench seat and a truck that smelled of cigarette smoke. The console would not go down due to strap was damaged. I returned the vehicle to the store. I picked up my trade in car and was told by John that all was good and i didn't need anything else. I didn't have my registration so instead of waiting on them, I turned around and went back to dealership to get my registration for my vehicle. This was an 80+ mile round trip out of my way. John did not apologize or offer to pay for gas or attempt in anyway to make things right for yet another waste of my time and money. The Ford Fusion i purchased has not received a usable registration. They transferred my tags from another car and I have not been able to use this registration at DMV since it does not have a title number or expiration date. I have reached out to the to dealership via email and now calling and text both John and Erroll waiting on a response for the worst service I have ever receive from purchasing a vehicle. I have wasted in waiting for a vehicle and going on 27 days now trying to get a registration squared away multiple hours an frustration with no sense of urgency or apology or resolution. It all started with the sales person Tony Nowlin promising he could get the vehicle that day and that is where it went down hill and downhill fast. Stay clear ,they put on a happy face but do not care about your time. More

Great experience buying made it very easy Didn’t take all day to get something done, came in on a Sunday and drove away same day. I was coming in to look at slightly used vehicle but great dea Didn’t take all day to get something done, came in on a Sunday and drove away same day. I was coming in to look at slightly used vehicle but great deal on a new one More

Our #1 choice in dealerships when shopping!! We had the best experience at Sheehy Ford Ashland and the customer service was excellent. Kerry Harrell sold us our dream truck and he was extremely h We had the best experience at Sheehy Ford Ashland and the customer service was excellent. Kerry Harrell sold us our dream truck and he was extremely helpful in every step of the process! He took care of us as if we were his own family and we will definitely come back in the future! More

Vehicle delivered as promised Kerry Harrell, was extremely helpful and attentive in making sure we were pleased with our vehicle every step of the way. He was very knowledgeable a Kerry Harrell, was extremely helpful and attentive in making sure we were pleased with our vehicle every step of the way. He was very knowledgeable about the Explore Limited we were purchasing and could effectively show us how to use all of the electronics in the car. All of the promises he made regarding the sale were fulfilled without any issues. We are thankful to Vincent as well who was very warm, and knew that my husband and I would be a good fit with Kerry for this transaction. I give them both 5 stars. I gave the dealership 4 stars instead of 5, as I wasn't pleased with the financing portion of the transaction. Once we decided this was the vehicle for us, I felt like I was at a timeshare presentation when it came time to the financing portion. Instead of just giving us the best interest rate upfront, we had to go on a merry go around, and it was a very uncomfortable situation. At the end of the day we got the vehicle we like, Everyone was very nice and did their jobs, but I don't like the playing around/mind games with the interest rate. More

Bought certified pre owned car w warranty always broken down Ok see we bought this car, with a warranty 6 months later they put in a new motor few weeks later back in the shop round 2 back in the shop motor issu Ok see we bought this car, with a warranty 6 months later they put in a new motor few weeks later back in the shop round 2 back in the shop motor issues 2 weeks later it's more motor issues service sucks they wouldn't give a rental car and honestly I will never buy a car from there again More

Quick and efficient with no pressure Kerry and the whole staff were friendly, courteous and efficient. There was no pressure to use their financing or to buy extended warranties. After br Kerry and the whole staff were friendly, courteous and efficient. There was no pressure to use their financing or to buy extended warranties. After briefly explaining options available to me, I said "no thank you" and they said "no problem". I was on my way in a very short time. Great job! More

Excellent service and attitude Kerry was awesome at helping us through our sons first new car purchase. The staff were very friendly and welcoming. Great experience and I would high Kerry was awesome at helping us through our sons first new car purchase. The staff were very friendly and welcoming. Great experience and I would highly recommend you buy your next new ford with Kerry:) More

Derrick and Marco extremely pleasant and professional Called for information needed about my Mustang GT they sold new and they did not hesitate to immediately assist me with all information I needed. To Called for information needed about my Mustang GT they sold new and they did not hesitate to immediately assist me with all information I needed. Too bad all dealerships don't offer this after the sale great service. Tim More

Lisa made my Mini buying experience amazing! Lisa was awesome! Continuous contact as I raced to get the care before it sold! She was awesome! Made the whole experience great. The whole team Lisa was awesome! Continuous contact as I raced to get the care before it sold! She was awesome! Made the whole experience great. The whole team there is awesome! Will definitely recommend Sheehy to others. It's 1.5 hours away but I'll service my mini there for sure! Lisa was super busy but I never had to wait for anything. Give her a raise! Thank you all Aaron More