Sheehy Ford Ashland

Great experience! Deal with confidence. Great dealer who isn't pushy! They went out of there way to make sure I was happy. Fair dealer! Deal with confidence. Deal with confidence. Great dealer who isn't pushy! They went out of there way to make sure I was happy. Fair dealer! Deal with confidence. More

Very disappointed with my follow up service experience I purchased a 2012 F150 LARIAT from Sheehy Ford of Ashland VA . I understood it was a high mileage vehicle from what they refer to as VALUE CARS when I purchased a 2012 F150 LARIAT from Sheehy Ford of Ashland VA . I understood it was a high mileage vehicle from what they refer to as VALUE CARS when I took delivery it only had 1 key and I was told because it was a VALUE CAR they would not provide another at the dealerships expense. I chose to by the truck and was going to pick it up the next day but was told I could take it that night and it would only be a short wait they would clean the the truck and they filled it with gas which I thought was a very nice gesture. But I has to wait almost 2 hours before I could see there finance guy and that took about 30 minutes finally I was able to leave about 10 pm and on my way home I realized the high beams did not work on a truck with a brand new Virginia Safety inspection sticker I returned the truck the next morning and told them what happened and mentioned a couple of things that I noticed needed attention one was that the interior rear view mirror was loose and could they tighten it. There reply was that it needed a mirror and they declined to perform the repair because as the service writer explained it was a 900.00 dollar mirror and they didn't think that it needed to be replaced and lastly I was close to the end of the 30 day 1000 mile warranty they providedo when I noticed that a bolt was missing from a support bracket on the driver side wheel well on the truck bed which I mentioned to my sales person and that there was a clicking noise coming from the dash which turned out to be an actuator motor for the A/C which was explained to me was not covered under my warranty. With concern to the bolt missing it was a simply repair I performed myself but the actuator repair cost my an additional 398.00 and I felt I needed to have a second key after having them tell me that with my VIP club discount the key would be almost 300.00 I used a local locksmith and bought an extra key for about 100.00 still a little pricy but I thought necessary. Thank you for giving this forum to pass this along. More

Good Experience Kerry was great, handled the clean-up and servicing of our new vehicle as well as the sale. He's super personable and eager to help. Kerry was great, handled the clean-up and servicing of our new vehicle as well as the sale. He's super personable and eager to help. More

Kerry Harrell is the man to go to. This is the second vehicle I bought from him. Each time I left satisfied. He's been at Sheehy for over 15 yrs and has a wealth of knowledge about hi This is the second vehicle I bought from him. Each time I left satisfied. He's been at Sheehy for over 15 yrs and has a wealth of knowledge about his product. Each time I dealt with him he made sure HE knew what I was looking for. At that point we moved to the lot. Very careful to show features of each vehicle. If it wasn't what I wanted we moved on.. Inventory is so vast that they are bound to have what you want. Sent my daughter to him and she's happy. Told her I was in the market and her first words were go to Kerry. Glad I listened to her. This guy may be a salesman but not in the sense we know. I bought a vehicle from Kerry Harrell not Sheehy Ford. More

Personable and Energetic Kerry is one of the most personable, energetic and friendly people I have ever had the pleasure of doing business with. I was very impressed with his Kerry is one of the most personable, energetic and friendly people I have ever had the pleasure of doing business with. I was very impressed with his extensive knowledge of all the cars on the lot. As we shopped he'd tell us the details of each car right off the top of his head. When asked a question he didn't have the answer to, he'd jump up and find out the answer! James helped us with the financial end of our purchase and was a pleasure to work with as well. Kerry and James worked hard to make sure that we were happy with our purchase! More

Great Service Everyone there was very nice even before you walk into the front door!! and the salesman Maurice Shands was very helpful and help me get the car I wan Everyone there was very nice even before you walk into the front door!! and the salesman Maurice Shands was very helpful and help me get the car I wanted and with being a first time car buyer he broke it down for me to put me more at ease , and I thank him for that. I would recommend this car dealership to others if they want professional and excellent customer service More

Lisa was very patient with me and very helpful Lisa was very nice and patient and went over everything on the truck an did a great job. I would definitely buy a nother truck from her.so anyone out Lisa was very nice and patient and went over everything on the truck an did a great job. I would definitely buy a nother truck from her.so anyone out there looking to buy A vehicle go to sheehy an ask for Lisa she is very good at her job. Finance was very patient and helpful on going over all of the warranty package thanks again More

Contagious Enthusiasm! After shopping for a car for days and continuously being disappointed by the level of service at different dealerships, Kerry was a breath of fresh ai After shopping for a car for days and continuously being disappointed by the level of service at different dealerships, Kerry was a breath of fresh air. I was less than enthusiastic about test driving yet another vehicle and had lost all the fun out of my car buying experience. Kerry listened to me, joked with me and breathed new wind into my sails. I never told him a budget and initially asked him to show me new cars but Kerry insisted I consider saving a few dollars and looking at a pre-owned vehicle. It felt like he had my best interest in mind. I was fully in love with the certified pre-owned mustang he talked me into test driving and within an hour or two I was driving it home! There were some technical difficulties and rather than have us wait at his desk he took me and my husband back to their lounge to check out some football while we waited! Eric was a pleasure to deal with also. No pressure, no nonsense and very pleasant and efficient. This was a plus since we had to wait a bit for the systems to cooperate with our plan of purchasing a car. I would definitely recommend this dealership to everyone who I know is in the market for a new or pre-owned car. Great Job guys! More

Great service My wife and I were riding out Sunday just to look at some trucks not wanting to be bothered by sales people, we stopped in Sheehy and just happened to My wife and I were riding out Sunday just to look at some trucks not wanting to be bothered by sales people, we stopped in Sheehy and just happened to park right beside were Lisa was standing. She was friendly not pushy and very helpful, she found us the perfect truck will recommend Lisa and Sheehy to all my friends and family. Eric in finance was very helpful getting us a great loan beating the pre-approval rate we had. More

Always great service No matter what department I visit, I always experience A+ service. I highly recommend Sheehy for sales and service. Vincent Terrell is fantastic is s No matter what department I visit, I always experience A+ service. I highly recommend Sheehy for sales and service. Vincent Terrell is fantastic is sales and Meghan in service is amazing. More