Sheehy Ford Lincoln Of Gaithersburg

I like the fact that they sent me a video describing my truck’s status. But I specifically asked the technician to not rotate my tires and they did it anyway. My truck only has 2800 miles on it and didn’ truck’s status. But I specifically asked the technician to not rotate my tires and they did it anyway. My truck only has 2800 miles on it and didn’t need a rotation. They were just drumming up unnecessary business. More

As a customer of Sheehy Ford in Gaithersburg for more than 2 decades, I can swear by their attention to detail and the quality of their service. I have only positive things to say about both their sales than 2 decades, I can swear by their attention to detail and the quality of their service. I have only positive things to say about both their sales and service departments. More

Full reliable service with professional service cordinators like Joe Walsh Great price on my loaner Ford Explorer with only 800 miles cordinators like Joe Walsh Great price on my loaner Ford Explorer with only 800 miles More

Second car I purchased here. Sales team is friendly and accommodating. Couldn’t be happier. Sales team is friendly and accommodating. Couldn’t be happier. More

Miguel was a wonderful advisor. He treated me with respect and care. The best ever! He treated me with respect and care. The best ever! More

Fast efficient great service. Courteous staff. It encourages me to go regularly for service after this experience. Courteous staff. It encourages me to go regularly for service after this experience. More

Sheehy has provided me with excellent service on the 2018 Ford Explorer that I bought from them on a trade in and I will continue to Visit them in the future for my car needs. Ford Explorer that I bought from them on a trade in and I will continue to Visit them in the future for my car needs. More

- Asked for Synthetic. Received non-synthetic (at $180?) - Booked transmission diagnosis a week in advance. Told upon arrival that the transmission guy does not work weeke Received non-synthetic (at $180?) - Booked transmission diagnosis a week in advance. Told upon arrival that the transmission guy does not work weekends and we would have to rebook or leave the car for the week. - What became an oil change only appointment took from 930a to 430p. Upon arrival for pickup, the customer in front of us in line was complaining about similar issues to those listed here. As soon as she turned her back, the representative looked at us, mouthed “oh my god” and rolled his eyes at her before starting in with us. - Out of our last 7 appointments booked in advance, we’ve been outright turned away when arriving on time for our appointment 3 times (once even after we called the day before to confirm) and partially deferred once (this recent transmission visit). Someone needs to start… - reviewing appointments in advance - restricting online bookings to only what service can handle - training the service team to be more consistently customer minded (note: I want to be clear that some of the service team members are really great, but we also see several that are consistently poor-to-bad but never seem to improve or get weeded out). All in, we understand Sheehy Gaithersburg is one of the better Ford service departments in the area, but some very major areas of opportunity for improvement remain. Happy to discuss with management if you’d like more detail. Best, More

Thank for you the professions follow up with resolving issues that were encountered at pick up. issues that were encountered at pick up. More

Sheehy was very easy to deal with from test drive to purchasing. Thank you for an excellent experience. purchasing. Thank you for an excellent experience. More