Sheehy Ford Lincoln Of Gaithersburg

Originally purchased my vehicle here over 5 years ago. Have never had a problem. I've been coming here for all my oil change and minor service needs. Have nothing but positive experiences. Have never had a problem. I've been coming here for all my oil change and minor service needs. Have nothing but positive experiences. More

My experience was great. On time for the appointment I will be back and am very appreciative On time for the appointment I will be back and am very appreciative More

I was very pleased with the service it was fast and done properly. I highly recommend it properly. I highly recommend it More

Scheduling was very easy with plenty of service appointment times available. Drop off was easy. Follow-up by my advisor was quick curious and thorough. They supplied a video of the tech walking aro appointment times available. Drop off was easy. Follow-up by my advisor was quick curious and thorough. They supplied a video of the tech walking around and under my car in appreciated that. And the vehicle was ready prior to the estimated time. Nothing but a positive experience. More

Sales consultant Ainoa Garcia was fantastic and knowledgeable about the functionality of the SUV and the app setup. knowledgeable about the functionality of the SUV and the app setup. More

Service advisor could not articulate a coherent rationale for why Sheehy is recommending a full transmission rebuild instead of the more limited/targeted TSB specified repair. Service advisor also misled for why Sheehy is recommending a full transmission rebuild instead of the more limited/targeted TSB specified repair. Service advisor also misled me to believe that he spoke with my Ford case manager who was supporting my Good Will assistance. I had to drive back to Sheehy after my case manager informed me that they were unable to contact my service advisor. Additionally, it has now been 48 hours and my case manager is continuing to advise that the service advisor has not provided sufficient cost details to proceed my Good Will assistance claim. More

The employees at the parts department are very knowledgeable, nice and polite, now I’m waiting for my credit on a part I purchased on line. knowledgeable, nice and polite, now I’m waiting for my credit on a part I purchased on line. More

Great customer service. I wouldn’t take it anywhere else. Michelle Olsen is always the best. I wouldn’t take it anywhere else. Michelle Olsen is always the best. More

Like always Sheehy Ford always has provide me with great service , Joe Walsh the service lane representative has excellent customer service skills , he was courteous, very knowledgeable about my vehicle se service , Joe Walsh the service lane representative has excellent customer service skills , he was courteous, very knowledgeable about my vehicle service needs and answer all my questions with patience, the service didn’t took long so my waiting was minimal, overall Sheehy Ford and its crew always exceeded my expectations that’s why makes me being a loyal customer. More

Joe Walsh, my service advisor, was great as always. He kept me informed through the whole day as to what was going to be done and had been do to my car. He kept me informed through the whole day as to what was going to be done and had been do to my car. More