Sheehy Ford Lincoln Of Gaithersburg

I took my truck to the sheehy Ford truck shop. The worst idea ever. I brought the truck in for head studs, head gaskets, reseal injectors, high pressure oil pump, and few other small things, estimated $7000 idea ever. I brought the truck in for head studs, head gaskets, reseal injectors, high pressure oil pump, and few other small things, estimated $7000 and about estimated 26 labor hours. That was 4+ months ago I dropped my truck off. Every time I would call to check on progress they were waiting on some part, they actually put a new radiator in my truck, which was not needed and I was given no reason why I needed a new radiator. Face to face I asked the service manager why they put a new radiator in my truck, he said "I don't know". But it took a week to do and I am paying for a rental car for this whole experience, so far over $4000 and every day I keep paying. I have spoken to two of the service managers about the whole situation and the feeling I get from them is "it is what it is". They want to replace my lift pump. Apparently no where in the United States is a lift pump for my truck. I just can't believe that. But they have been waiting on a lift pump for 3 weeks now. Again, still paying for a rental car. I went to the shop to get some camping stuff out of my truck, I was in and out of the shop for about 20-30 minutes getting some things. They had 6 vehicles in the shop, not one technician in there working. At one point a tech walked in the back door grabbed a drain pan, pulled it over to a van and kept walking to the front. At this point they have done some major engine work to my truck and I really don't trust anything they have said or done and that when I ever do get my truck back that it still will have issues. I will not trust their work and I will never bring my truck back to them or ever trust that dealership. I feel taken advantage of and not respected. I would not trust this dealership to change my light bulb in a timely fashion. More

Since Steven won’t answer my email from back on Nov 21st. I’ll post it here. Hello Steve, I understand service departments can get very busy, and when I brought my car in, it was extremely packed. So I was I’ll post it here. Hello Steve, I understand service departments can get very busy, and when I brought my car in, it was extremely packed. So I was told by one of the service advisors, Erica, that if I took a rental, the charge for NextCar would be waived. But when I arrived to drop off my car, I was told that the NextCar rental charge would only be covered if I used my extended warranty, or if I had a repair for over $250 dollars. Which I was ok with, since I thought I would only need the rental for that day. But my car was held until the next day, and I asked Joe, my service advisor, if the extra day of rental would be waived for me since I had no choice but to leave my car there, since no one could check it out that Monday, and he told me it would be covered. On Tuesday, I was told that the technician needed to keep my car another extra day, because they hadn’t checked my brakes, and they couldn’t replicate the driving condition to inspect the issue I was encountering with my Mustang. So I just said let me get the car, since I needed to take it long distance on Wednesday and NextCar has a limit on mileage per day. So I picked my car up and was told Joe would give me a call Wednesday do let me know about the extra day charge for NextCar. Long story short. I apologize for writing such a long email. But I have been charged for 2 days by NextCar. I never complain, because I bought the car from Ndu in the sales department. I even paid the charge for labor on my oil change, even though I am a VIP club member, even though david told me the charge would be refunded to me. I hope someone can refund the NextCar rental fee for me. That’s all I really care about. Thank you Steven, Wei Chen Get Outlook for iOS More