Sheehy Ford Lincoln Of Gaithersburg

They were great. They addressed my issue in a timely manner. Everyone that worked there was very friendly and considerate. The pricing was very fair as well. manner. Everyone that worked there was very friendly and considerate. The pricing was very fair as well. More

Found a 2002 Taurus in our price range on Sheehy's Gaithersburg website. Details page indicated the car was at their Manassas store, but that they offer "FREE VEHICLE TRANSFERS TO ANY SHEEHY LOCATION. Gaithersburg website. Details page indicated the car was at their Manassas store, but that they offer "FREE VEHICLE TRANSFERS TO ANY SHEEHY LOCATION." I submitted contact info through the webpage, and Ralphael promptly responded, asking what car had my interest. I told him about the '02 Taurus, and he directed my attention to a 2003 model in their inventory. I had seen this car, but preferred the '02, based on mileage and its 1-owner classification. I replied that we'd take a look at the '03, but that the '02 was our first choice. The next morning (6/11/11), I received an e-mail from him with quotes for both vehicles (both a little over $1,000 higher than NADA clean retail value). I asked if that meant the '02 would be available that afternoon, to which he replied that the '03 would be available. I replied that we may not want to take the 45 minute drive if the '02 was not available, to which he never responded. We did ultimate travel to the dealership. All the internet reps were with customers, and another rep offered to get us started. I mentioned the '03, he looked a little confused, conferred with another rep, and came back to say it had "just been sold." He suggested a couple more models, none of which appealed to us, so we left. Had the '02 been there, we were likely to have purchased it. The worst part of the whole incident is that Ralphael never once would tell me he would not or could not get the '02 to Gaithersburg. Why not? More

Sheehy had exactly the vehicle I was looking for...they made the entire buying experience so Easy and the price was unbeatable... Joe Evans,GSM, gave me several options,lease VS finance...I decided on a 24 made the entire buying experience so Easy and the price was unbeatable... Joe Evans,GSM, gave me several options,lease VS finance...I decided on a 24 MONTH FORD Lease( includes Personal Property taxes in Virginia).. Robert Buton explained all the Sync features,paired my phone,explinated navigation features and helped register on line...Paperwork was completed by David with clear and concise explinations...He is very knowledgeable and professional...enrollement in the SHEEHY VIP CLUB will save a lot of money on my maintenance costs...The $200 VIP Bucks will definately be used for another EDGE in 2013 @ Sheehy Ford in Gaithersburg...I will recommend to all my family,friends and neighbors that SHEEHY FORD has the Nordstrom Attitude and Culture...Sheehy Revolutionized my "Car Buying Experience"...Thank you, Thank you, Thank you!!!! More

We went to see a specific used car willing to buy. Dan Gore told us that the car needed to pass inspection, so in order to reserve it, he needed it US$ 500 refundable deposit. We gave him our credit car a Gore told us that the car needed to pass inspection, so in order to reserve it, he needed it US$ 500 refundable deposit. We gave him our credit car and we tried to negotiated the price that very same day, hoping that everything would be fine with the inspection. He told us that agreeing with the final price was not necessary and that if we did not agree, the deposit was refundable. He even gave us a piece of paper with his handwritting that states "refundable deposit". Unfortunately, we did not agree in the price. His manager was very nasty on the phone and he didn't want to return our deposit. The following day of the conversation with the Ford manager, we bought a new car. A month has passed, my credit card has been charged and still the deposit has not been returned. I felt like if I've been robbed!! and I am still trying to get my deposit back....I guess I need to file a small claim in court. Carmen Montgomery More

This is the second vehicle we've purchased from Sheehy Ford in Gaithersburg and we are very happy with their level of customer service. We did our homework before going into the dealer, but Jason's custo Ford in Gaithersburg and we are very happy with their level of customer service. We did our homework before going into the dealer, but Jason's customer service was excellent. Before the purchase, he was not pushy nor tried any of the stereotypical tactics, which was refreshing for us. Even more important to us, was his level of customer service after the purchase. Roughly a week later we came in with questions about the radio service, he spent 30-45 minutes helping us work through an issue over the phone. He could have told us that we were on our own, but because he didn’t, we will remember that for any future purchases. Thanks Jason! More

As a prior military member and spouse of a retired military member, we've been stationed in a lot of places. Honestly, Sheehy Ford of Gaithersburg has one of the best service departments I have ever military member, we've been stationed in a lot of places. Honestly, Sheehy Ford of Gaithersburg has one of the best service departments I have ever had the priviledge of working with, and it is an honor to actually call them the 'A Team'. More

I have bought many cars over the years and this by far was the best experience! The salesman was very knowledgable about the vehicle and all the options. The finance department was terriffic and there wa was the best experience! The salesman was very knowledgable about the vehicle and all the options. The finance department was terriffic and there was no pressure as with some other dealers to purchsase additional coverages, although they explained them in a understandable way. The General Manager was on the floor and checked to see if my needs were being met with satisfaction. The whole experience was painless and I most definatly got the very best price. I did a lot of research on dealers and the product/price and this was a "no brainer" deal. A very pleasant transaction for sure. More

Great experience! Friendly efficient staff! I was greeted quickly with a smile and the John knew exactly what I needed to have done and got it done in great time. The quickly called me like I reques greeted quickly with a smile and the John knew exactly what I needed to have done and got it done in great time. The quickly called me like I requested to let me know the truck was finished. Will definitely continue using Sheehy for all my service needs! More

I've come from a family of Chevrolet owners and I am the first one to branch off and buy a Ford. So far I am elated with my new Ford Edge and I would like to thank the entire staff of Sheehy, as I dealt wit first one to branch off and buy a Ford. So far I am elated with my new Ford Edge and I would like to thank the entire staff of Sheehy, as I dealt with multiple people throughout the process. I wasn't just a $$$ sign to the staff at Sheehy, and they took the time to really figure out what kind of car I wanted, and explain all of the options that were available to me. My salesman, Corey Ray, was able to locate the exact model and color at another dealership and had it delivered to the Gaithersburg location the very next day! I also want to note that as I was waiting in the service lane for my car to be ready, the service advisor staff were very friendly and I was approached multiple times inquiring if I needed any help. I feel very confident that I will be taken care of when its time for my vehicle to be serviced. I was shocked at how pain-free the car shopping experience was and I will most certainly recommend anyone to Sheehy Ford, Gaithersburg, if they are in the market to buy a car. Thanks again! More

Deceptive salespeople. Was given an "internet" price and arrived to find a $900 higher price due to a "delivery charge". When I refused to pay, the sales manager came by to berate me about wantin price and arrived to find a $900 higher price due to a "delivery charge". When I refused to pay, the sales manager came by to berate me about wanting a lower price and how I need to understand how competitive they have to be. I tried to explain that competitive and deceptive are two different things. Just because you "got" me in the showroom, I'm not going to be pressured to buy at a price that is significantly higher than advertised. Dishonesty in the beginning of the relationship means I can never trust you as a salesperson moving forward. Bad business practice and ridiculous. Stay away from this place. I bought from another dealership the same night. More