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Sheehy Lexus of Annapolis
Annapolis, MD
926 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 926 reviews
April 06, 2018
Terrible Sales Experience I will just state the facts in chronological order: April 4, at 5:45 PM: I called the dealership on a Lexus LS 600hL they just posted online for sa I will just state the facts in chronological order: April 4, at 5:45 PM: I called the dealership on a Lexus LS 600hL they just posted online for sale and spoke to Elliott. I asked about the car and he said it is still available. I asked if I can put a deposit on the car and if he can hold it for me. He said we are a "first come first serve dealership." I agreed to the price of the car and asked what he would like me to do next. He said complete the finance application online to get financing for the car. I immediately completed the application. April 5 at 9:00: Elliott asked me to send over a copy of my driver's license and insurance card. I sent both over to him right away. April 5, at 10 AM. I called Elliott to see what rate he can get me for the car as I can get 4.3% at my local bank. He said the information is with the finance manager and that he will get back to me. April 5 at 12:00: I called Elliott again to see what the financing is looking like. He said I should be next with the finance manager. I was told that the finance manager is busy as they sell a lot of cars. April 5 at 2:00: I called Elliott again as I have a rental car ready to be picked up one way to Annapolis from Chicago for the next day. (I live in Illinois and would need to transport the car back to Chicago). He told me "I hope the car does not get sold during this process." I explained to him that if they had the intention of selling the car to someone else, then my credit should not be run. He informed me that they already ran my credit. I said "good, then we should know any minute now." He assured me he would call me back and even asked me what term I would want on the loan. April 5 at 4:00: I called Elliott as this is taking far too long. The car should have been purchased by noon today. Elliott did not answer. April 5 at 6:00: I called and asked to speak to the finance manager. I was sent to Barbara who told me that they ran my credit, I have a 750 credit score, and that I was approved for a 4.125% APR. She further asked if that is acceptable and if I would be using their financing. I said yes. April 5 at 7:00: I called yet again and now was told they have someone coming in at 9 AM the next day to look at the car locally. ARE YOU KIDDING???? I LOST IT!!! THEY RAN MY CREDIT AND ARE NOW SHOWING THE CAR THE NEXT DAY TO SOMEONE ELSE. YET THEY ARE A "FIRST COME FIRST SERVE DEALER." I called to speak to the general manager. Not available. I called to speak to the owner. Not available. NO RETURNED CALLS YET. NOW, here is what I believe happened: I believe that whomever is going to be there at 9 AM the next day is a friend of an owner, manager, or employee of the dealership. I don't care if you don't want to sell me the car for whatever reason, but HOW DARE YOU RUN MY CREDIT THEN WAIT FOR SOMEONE ELSE TO COME SEE THE CAR!!!!!!! More
by TMaras
Employees Worked With
Barbara Hoban, Chris List
March 25, 2018
The Worst Sales Experience EVER I called up Saturday and spoke with Newton the sales rep. He did an excellent job of telling me what I wanted to hear and trying to accomodate me. I w I called up Saturday and spoke with Newton the sales rep. He did an excellent job of telling me what I wanted to hear and trying to accomodate me. I was going in to lease 2 2018 GX460's. One on the )458 special and the other was a Luxury package so a little more. I get there Newton shied me the cars and everything was moving along. He went to the manager to get the numbers and no fault if his own presented me a figure if $549! He was trying to carve me $1750 under MSRP!!! xxx??!! He tried showing me the numbers with the $2509 manufacturers rebate and tried to say I was getting $4250 off of MSRP! Excuse me, I get the manufacturers rebate regardless. So in a 59k truck your only going to discount it $1750? JOKE! I AM NIT A DUCKER! So then I had to explain that I used to be a finance director for Toyota and that I had access to the invoice, money factor, residual, etc.., These guys except for my salesman Newton, are a bunch of crooks. Oh well, I will buy elsewhere. It's a shame that they did that since they are my local dealer. I will make sure to go to every review site to share me experience and definitely contact Lexus. Are these the kind if people you want representing your luxury brand? Very disappointed and will never recommend Sheehy and make sure to tell everyone and anyone! More
by gggauzon13
Employees Worked With
Newton Gentry
February 08, 2018
Never Fails to Render Outstanding Service!!! I was thoroughly impressed and overwhelmed with gratitude for the outstanding care, attention & service rendered to me. I've been a faithful customer I was thoroughly impressed and overwhelmed with gratitude for the outstanding care, attention & service rendered to me. I've been a faithful customer with Lexus Of Annapolis for the past 13 years and every single time I have never been disappointed or treated like a #1 customer. Ryan Wiegand was my sales consultant and he treated me like gold and a family member. He was very knowledgeable, patient, compassionate and, personable. Professionals in this arena that genuinely care about people are unheard of, as well as rarely seen. He believed and took pride in his job and it showed in every manner. He made sure that I totally understood every aspect of the process, and the car, and that I received exactly what I wanted. Customer Service is totally number #1 at Sheehy Lexus of Annapolis. My experience was nothing short of wonderful and satisfying thanks to Ryan Wiegand. More
by mab2013
Employees Worked With
Ryan Wiegand
January 24, 2018
Top notch Live in WV. So happy made decision to check out Sheehy. Was treated like “royalty” from time we entered dealership till we departed. Friendly and kno Live in WV. So happy made decision to check out Sheehy. Was treated like “royalty” from time we entered dealership till we departed. Friendly and knowledgeable staff. Felt like we had just spent the day with good friends. Have been Lexus owner for several years. LOVE it! More
by Wapatihtr
Employees Worked With
Chad, Doug King, Johnny Salinas
December 19, 2017
Don’t go there If you have the time, go to Towson. Better service, people and price. Have bought two RX 350’s. Started at Annapolis, bought from Towson both times. If you have the time, go to Towson. Better service, people and price. Have bought two RX 350’s. Started at Annapolis, bought from Towson both times. Still drive from Annapolis when I have the time. More
by Annapolis 101
Employees Worked With
Paul LaRochelle
December 15, 2017
Great experience. Everyone who helped us through the process was extremely professional and kind . My husband and I? truly enjoyed our experience and would definitely r Everyone who helped us through the process was extremely professional and kind . My husband and I? truly enjoyed our experience and would definitely recommend this dealership and it’s employees! More
by Erin527
Employees Worked With
Scott Daniels
December 14, 2017
Best experience I have ever had purchasing new car Thank you Kelly! You made purchasing a new car a pleasure! We walked in and found everything we were looking for..plus more! Every question answered Thank you Kelly! You made purchasing a new car a pleasure! We walked in and found everything we were looking for..plus more! Every question answered and found the perfect vehicle! More
by Shields
Employees Worked With
Kelly Harkins
August 20, 2017
Terrific Team and Customer Focused Dealership I went to Sheehy Lexus because it was the only place I could find anywhere in the area that has a customer-friendly, "no haggle "pricing policy. I a I went to Sheehy Lexus because it was the only place I could find anywhere in the area that has a customer-friendly, "no haggle "pricing policy. I also saw lots of very positive reviews from customers. Sheehy actually treats it customers like adults. The listed price is the same as the actual price. What's going on? Do they think customers don't want all of the disrespect, drama, and game playing of traditional car dealerships?!! Seriously, it was a pleasure to have this kind of car buying experience. My Sales Rep was Mr. Edward Jackson. You will enjoy his sincere and friendly approach, great sense of humor, and caring demeanor. Edward will take good care of you. Honorable mention also goes to Mr Johnny Salinas who was very gracious and helpful in getting a few items solved quickly and effectively. If you are looking for a dealership that will give you a warm, but entirely "no pressure" experience consider the good folks at Sheehy Lexus. I should also mention that in doing comparison shopping on price, I found the Sheehy price for the 2016 Lexus I purchased to be the best among all other dealerships. I am guessing it is because all of the "price padding" added by traditional dealerships to make customers think they are getting a big discount and great deal, are removed. Sheehy just starts out with their best price. It seems to me that is a win for everyone. More
by Fran
Employees Worked With
Edward Jackson, Johnny Salinas
August 14, 2017
Great customer service Sheehy Lexus of Annapolis is by far the best dealership we have been to. They went above and beyond to meet our needs and to make sure we were satisfi Sheehy Lexus of Annapolis is by far the best dealership we have been to. They went above and beyond to meet our needs and to make sure we were satisfied with our purchase. They definitely made it an easy car buying experience. Having gone to another dealership the choice to buy from them was clear due to their honesty and professionalism. I truly recommend Sheehy of Annapolis and will definitely come back to them in the future. More
by Fad72
Employees Worked With
AL Trojanowski, Chris List
August 04, 2017
Amazing Service Once again Sheehy Lexus of Annapolis didn't disappoint. Just when I thought they couldn't get any better. I had my car serviced and it was a mazing, R Once again Sheehy Lexus of Annapolis didn't disappoint. Just when I thought they couldn't get any better. I had my car serviced and it was a mazing, Rafael Velez was very personable, kind and treated me with the utmost respect. I felt like a family member. He took the time to make sure that I understood what needed to be done and made sure that I had a loner car. The weather and traffic was bad and they allowed me to keep the car another day, which was another instance that showed me that Sheehy Lexus of Annapolis values me as a person and a customer. They give true meaning to the term "CUSTOMER SERVICE IS #1". They are AWESOME IN EVERYWAY. I refuse to go anywhere else for my car needs. They are worth ever penny that I spend there. More
by mab2013
Employees Worked With
Rafael Velez
