Sheehy Lexus of Annapolis

When I decided to purchase a vehicle I was particularly interested in Lexus. I have to admit I dreaded going to purchase the vehicle because I thought it was going to be the typical back and forth haggling interested in Lexus. I have to admit I dreaded going to purchase the vehicle because I thought it was going to be the typical back and forth haggling over the price and sales games. That was not my experience at all! In fact it was a pleasant experience and most importantly, there was no pressure to purchase at all. Bill Nash was such a pleasure to work with. He truly went above and beyond. I was shown the available stock and was given the opportunity to test drive for enough time to make an informed decision. I came equipped with the price I was prepared to pay, the kelley blue book value of my trade in and pre-approved financing. I feel I was given a fair price for my trade in and purchase. In the end I purchased a 2010 RX 350 that I am very happy with. Bill ensured it was sparkling clean inside and out, had a full tank of gas and provided nice incentives such as 3 months of free satellite radio, free oil change and free car washes. He has also called me on a few occasions to ensure everything is OK and I am still happy with my purchase. I am very happy with my purchase and received the best customer service at Sheehy that I have ever received from a car dealership and this is my 6th car. I certainly would recommend purchasing a vehicle from this dealership. More

I strongly recommend this dealership for the purchase of your Lexus and specifically, Chris List. He demonstrates a charismatic yet a grassroots character that comes forth even in his salesmanship skills. your Lexus and specifically, Chris List. He demonstrates a charismatic yet a grassroots character that comes forth even in his salesmanship skills. I know he may have had a few choice words to say about the time in which it took me to make up my mind about the color of the Lexus RX 350 2011 that I purchased but he was very concerned that I was not peased with the black with parchment interior vehicle that I drove off the "showroom floor" with on Friday. Very early the next day, I texted him to say I was very dissatisfied with the color and would be returning it on Saturday (again, the next day). He met me at the door and sincerely inquired what changed from Friday's excitement to Saturday's disenchantment. I said it reminded me of being in a funeral procession. He asked what color better suited me. I said with such assuredness, "Matador Red". Sadly he said we don't have that color. I said but if it's a 2011 color, surely there must be a dealership around here somewhere that has that color. Well, with the look of Superman in the presence of Krypton, he said he'd see what he could do. He called and called around until finally, another dealership had my color. He appeared to me like Alfalfa from the Little Rascals - mischevious and excited all at once with having won the prize. The car was being prepped for traveling. When it finally got to Annapolis and was cleaned up - brand spanking new and oh so gorgeous in all of its glory, he was more excited, almost than I was. When I saw my car, I literally cried. It had been 11 years since I purchased a new car and this one - GG (God's Glory) was worth the wait. Baby this car is slamming. Thanks Chris. I will send others directly to you for a purchase of ANY new car. Once they meet with you, regardless of the make of the car they wanted, they'll be transformed into a Lexus owner. Thanks Chris and many thanks to Jim Serone the General Manager. They are an awesome team at Lexus of Annapolis.. Joy Brooks Kelley More

April 14, 2011 Dear Bill Nash and Sheehy Lexus of April 14, 2011 Dear Bill Nash and Sheehy Lexus of Annapolis, I wanted to express my satisfaction and gratitude to you for your superior service an April 14, 2011 Dear Bill Nash and Sheehy Lexus of Annapolis, I wanted to express my satisfaction and gratitude to you for your superior service and consideration. You have always made me feel comfortable and you have never used any pressure sales technique. My most recent visit to your establishment was no different as a matter of fact you exceeded my expectations of service. I am in the process of opening a non-profit clinic, called Primary Health Concerns, Inc. The clinic will be located in Prince Georges County with the purpose of providing health and wellness care to the uninsured and underinsured. This has been a tremendous endeavor, but in line with the call on my life to serve and care for others. In order for this clinic to become a reality I have been working part-time since June 28, 2010. In light of my current financial situation, Sheehy Lexus of Annapolis could have taken one look at my part-time income; and my less than favorable leasing lender credit score, and told me to enjoy the 2008 RX 350. However, you gave more consideration to my 4 year history of consistent lease payments; and the recommendation of my sales person Bill Nash. When the General Manager, Paul LaRochelle, offered me a 2011 RX 350 with no money down; and a car payment less than what I was paying, I was genuinely shocked and overwhelmed with emotion. I am not accustomed to people doing things for me and have no expectation of special consideration. THANK YOU! You have given me the peace of mind that comes with having a safe car, having no concern for repairs, and the reliability of Lexus. Bill Nash, Paul LaRochelle, and Chris Powell have exceeded my expectations service. Sincerely, Juanita Allen-Heckstall Juanita Allen-Heckstall, CFNP CEO/ Founder Primary Health Concerns, Inc. A non-profit, 501c3(pending) organization More

My experience at sheehy Lexus of Annapolis was awesome! I would definitely recommend them to my friends and family and go back to them for another purchase. Dan made me feel comfortable and I didn't feel pre would definitely recommend them to my friends and family and go back to them for another purchase. Dan made me feel comfortable and I didn't feel pressured to buy or make an immediate decision. He answered all my questions and showed me how all the features on my IS250 worked. More

I believe the greatest compliment you can give a business is to return and purchase a second time. Why go anywhere else when you have had the best. The best product, sales person, staff and customer servic is to return and purchase a second time. Why go anywhere else when you have had the best. The best product, sales person, staff and customer service. And, after your purchase, whether you show up in person or make a phone call to the dealership (Annapolis, MD), you are treated in the highest regard. I can honestly say, I've never had a bad experience or would I change a thing. I used to dread car shopping. Not now. It's a pleasant experience because I know our saleman (Bill Nash)will treat us like family. More

I was referred to Dan Polgreen based on the service and experience he gave a friend. Dan definitely over delivered when it came to service, knowledge, and my overall customer service experience. I wou experience he gave a friend. Dan definitely over delivered when it came to service, knowledge, and my overall customer service experience. I would definitely recommend Dan to a friend or family member if they were looking to purchase a vehicle. More

My experience with Lexus of Annapolis has been great. I have worked with Bill Nash, on at least 5 purchases. He always pays special attention to me and my needs and is always show attention to detail. If have worked with Bill Nash, on at least 5 purchases. He always pays special attention to me and my needs and is always show attention to detail. If you want a Lexus, you need to go to Lexus of Annapolis and ask for Bill. I am sure he will show you the same level of professionalism, dedication, and customer service he has shown me over the years. More

This is my third Lexus purchase from Sheehy Lexus of Annapolis. I continue to return because the sales team is pleasant, courteous and responsive. They follow up to make sure you are completely satisf Annapolis. I continue to return because the sales team is pleasant, courteous and responsive. They follow up to make sure you are completely satisfied. They don't stop contact just because they have already made the sale. The facility is terrific. It appears to be a growing dealership and I want to work with a team that is going to be there for me long term. They have not disappointed. The service department is equally as pleasant to deal with. They always manage to accommodate my last minute call for scheduling service. They will pick the car up and bring it back to me at the office. If I take it in for service, they will offer a loaner car. I can even get recommendations on where to get a good steak dinner ... truly a full service dealership. I'd be lost without them. They make me feel like a member of the family. In 30 years of car buying, I've never had that anywhere else. It is an absolute pleasure to work with them. More

We recently purchased our 3rd Lexus from Sheehy in Annapolis. We love the dealership and it's obvious commitment to customer service and satisfaction. In fact, we find ourselves continuing to purcha Annapolis. We love the dealership and it's obvious commitment to customer service and satisfaction. In fact, we find ourselves continuing to purchase Lexus automobiles because of the dealership first and foremost. I recently had a good friend from Florida purchase his Lexus from Sheehy w/o seeing the vehicle first based on my experiences and then his phone and email contact with Dan, Doug and Paul. I love you guys! Richard M. Curtis More

I bought my first Lexus from Sheehy Lexus of Annapolis. I love that this is a full-service dealership, so I didn't have to go to the MVA. All of the staff were very friendly. After my first visit, I was nerv love that this is a full-service dealership, so I didn't have to go to the MVA. All of the staff were very friendly. After my first visit, I was nervous the car I wanted was going to be sold before I could come back in. Rachael made sure the car I wanted was there for me when I came back in and ready for me to bring home. All of the other staff knew my name when I walked in and made me feel very comfortable when I came in the second time to buy. I absolutely love my new car and am happy to be a Lexus owner. Will definitely buy from Sheehy Lexus next time! More