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Sheehy Lexus of Annapolis
Annapolis, MD
924 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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924 Reviews of Sheehy Lexus of Annapolis
February 24, 2025
I brought my car to Sheehy Lexus of Annapolis due to issues with the backup camera. When I received the car back, a piece of the cupholder was missing. I contacted the advisor to inform him that the car issues with the backup camera. When I received the car back, a piece of the cupholder was missing. I contacted the advisor to inform him that the car wasn’t properly reassembled after the repair. The advisor told me that whenever I was back in town, I should call them, and they would come pick up the car to fix the issue. However, after calling three different times to have the car picked up, they failed to follow through. I then took time off work to bring the car back to Sheehy Lexus to address the issue. After waiting two weeks for the repair, I called for an update, and the advisor told me I need to pick up the car. He also said that when the cupholder piece arrived, I should just fix it myself. I explained that I do not have the expertise to work on cars, and this is not something I can do. As of today, my car is still not fixed. This experience reflects poorly on Lexus, showcasing poor quality control, failure to honor promises, and an inability to properly complete repairs. More
by Dyan
Employees Worked With
Doug King
October 13, 2024
I’m glad to see that others have had good experiences and wish I could say the same. Long story short I was buying a car for my son away with the Military and was buying the car completely online. At first e wish I could say the same. Long story short I was buying a car for my son away with the Military and was buying the car completely online. At first everyone was attentive and helpful but as soon as I committed to buying it I was constantly having to chance down people for answers and such. When I did get a hold of them about half the time I was told they were with a customer and they would get back to me, they did eventually but I was always asking myself when did I stop being a customer. Lastly since buying completely online I was dependent on pictures, videos and what my sales person told me. Though nothing major was wrong there were a few cosmetic issues that were never disclosed to me. Just unfortunately tainted what I wanted to be a great surprise and experience for my son. More
by stevenacc2406
Employees Worked With
Jason Kulp
September 23, 2024
Just purchased my second car from Sheehy Lexus Annapolis. The professionalism, friendliness, and respect they show me is genuine. Many times, in sales, it’s all about moving inventory out the door. This deal The professionalism, friendliness, and respect they show me is genuine. Many times, in sales, it’s all about moving inventory out the door. This dealership truly cares about the customer, the car buying experience, and the relationship with the customer going forward. Best car buying experience ever! More
by DM-Dobbs
Employees Worked With
George Queen. Brian Laing, Paul LaRochelle
January 17, 2024
Paid full. Price for a Bentley, drived 200 miles to pick up the car . Even called ahead to make sure everything is good,but still they sold the car to other cus Price for a Bentley, drived 200 miles to pick up the car . Even called ahead to make sure everything is good,but still they sold the car to other customers , even after I paid full price for the car . If you don't waste your time please don't come here. More
by yanglifeng
Employees Worked With
Shandrial Hudson, Doug King, Shae Cronin, Jason Kulp, Edward Jackson, Mike Bowen, Johnny Salinas, Chris List, Chris Thomas, Shani Cannon
November 05, 2023
The Service Department is excellent! James is a great consultant, knowledgeable, friendly, honest! Explanations were clear and I felt like a person, not a number. The original work wa James is a great consultant, knowledgeable, friendly, honest! Explanations were clear and I felt like a person, not a number. The original work was slated to be rather expensive, but the technician saw that the job could be accomplished for much less - it was something they did not have to share with me and it was refreshing to have people working for me as well as their company. Highly recommend. More
by paulashantzis
Employees Worked With
James, Chris Thomas
August 16, 2022
I went to this Lexus Location After Being At Two Other Lexus Dealerships for a noise coming from reat end despite being disappointed at the previous locations. I scheduled a appointment for first thing o Lexus Dealerships for a noise coming from reat end despite being disappointed at the previous locations. I scheduled a appointment for first thing on a Saturday morning, with low expectations, I arrived at 7:40 Am and to my surprise there was 15 cars ahead of me. Once Checked In I met Service Advisor Jason Britton who listened to my concerns and had a Technician come in and even did a road test with me his name was Steve Harnish he listened carefully and trouble shot by asking questions. Asked Me To leave car a couple days because he wanted to do additional checking. Monday I Got Call Advising what they found in one day that others missed in several visits, I Had seized trailing arms in the rear. I was flabbergasted and annoyed at the same time, flabbergasted because the other dealerships didn't catch. What had been on going for 13 months was located in a day. Took a few days to get the parts but was repaired within a week. Mr. Britton and Mr. Harnish Ought To Recognized and acknowledged for their professionalism, politeness and being personable. More
by yardie804
Employees Worked With
Jason Britton and Steve Harnish
May 04, 2022
My wife purchased a tire replacement program with her RX 450H. After a few years, we purchased some of the best rated Goodyear tires to replace her worn down tires. About a year later she had a nail in a t 450H. After a few years, we purchased some of the best rated Goodyear tires to replace her worn down tires. About a year later she had a nail in a tire. She called Lexus, and they said they would take care of it. When we got her car back they had replaced her Goodyear tire with a totally different brand and tire. Now her car has 3 of 1 type tire and 1 different tire. If you call any tire place or search online you will find you should NEVER do this unless it is an emergency situation. I emailed the dealership 3 times over 2 weeks with no response, so I called the Lexus corporate offices. It took 7 days for corporate to even get a response from this dealership. The response they gave was that they replace tires with the original equipment. I told them this was not acceptable. Lexus corporate said they would get Sheehy Lexus to call me but no one called. Through my research I found that having 1 different tire on a car causes uneven wear, decreases handling, limits performance, causes tires to need replaced faster, and last, but not least, shows a car that has been poorly cared for which effects trade in value. Needless to say, there is NO VALUE in the Sheehy Lexus tire program. More
by funrun
Employees Worked With
Chris Thomas
