Sheehy Lexus of Annapolis

I recently lost my car to damage caused by Hurricane Irene and was in need of a replacement. We spent many hours looking on the internet and were still undecided as to what to purchase. We were referred Irene and was in need of a replacement. We spent many hours looking on the internet and were still undecided as to what to purchase. We were referred to Amanda Clinton by our good friends who had recently purchased a RX350 from Amanda. We arrived at the dealership Saturday about 11:30 PM and met Amanda. We left about 3:30 PM with an Lexus RX350 and are very pleased. Great car and great service. Thanks Amanda for your help! Tommy and Lee More

This is our 3rd lease/purchase from Sheehy Lexus of Annapolis and it was the easiest one thus far. We keep returning to this dealer because we're either extremely pleased with the deals and service th Annapolis and it was the easiest one thus far. We keep returning to this dealer because we're either extremely pleased with the deals and service they offer....or we're really stupid :-) All kidding aside, we've never had such outstanding service before in the many, many years we have been purchasing and/or leasing vehicles. What makes this dealership so unique, besides incredible employees is their service. We live close to 90 miles away and whenever the vehicle needs service, they send up a driver with at least an equivalent loaner car for the day of service and swap again when they deliver the serviced vehicle....at no charge (except, of course, for the service performed to the car). Each time we purchased our vehicles online with the assistance of several phone calls and did not need to ever visit the dealership. Papers were signed in our home when the car was delivered to our driveway....and Shandrial Hudson even programmed our garage door opener, radio and Bluetooth while here. You just can't beat that....and the price of the vehicle beat all other dealers to which we compared them. Unless we decide to switch the type of vehicle we drive, Sheehy Lexus of Annapolis will always have a dedicated customer. As an aside, employee attitude always flows down from the top and Paul LaRochelle, the General Manager, is absolutely dedicated to the ultimate in customer service. It's no wonder the dealership operates so smoothly. Everyone works hard to meet his standard. Thanks, Shandrial, for making this experience so sweet and memorable, Dr. & Mrs. Gerald I. Falke Hagerstown, MD More

My wife and I recently purchased a LX 570 from Sheehy Lexus with the assistance of Richard Lunz. As we later learned, Richard was a top-notch chef in his former life and the attention to detail that sec Lexus with the assistance of Richard Lunz. As we later learned, Richard was a top-notch chef in his former life and the attention to detail that secured his success in the restaurant business was extremely helpful and comforting during the car-buying process. He was very attentive to our needs, answered our questions with honesty, and was an all-around pleasure to work with. We were also extremely impressed with the level of personal customer service that the dealership provided. We highly recommend working with Richard at Sheehy to our family and friends, or anyone who is interested in enjoying a no-hassle car buying experience from a superb dealership. More

I have purchased numberous vechiles in the past and I found this dealership to be extremely friendly and non-pushing when it come to purchasing a vechile from them. The follow-up service has also been ou found this dealership to be extremely friendly and non-pushing when it come to purchasing a vechile from them. The follow-up service has also been outstanding. More

Amanda was very informative and helpful. She answered all of our questions and helped us through the entire process. I would highly recommend her to anyone! all of our questions and helped us through the entire process. I would highly recommend her to anyone! More

Richard Lunz was our sales associate and he is a truly a professional. He took his time to explain every detail of the car that made our decision to settle for the RX. When it came to negotiating the price, professional. He took his time to explain every detail of the car that made our decision to settle for the RX. When it came to negotiating the price, I had in my mind what I would pay for the car as I always believe everyone has to make some money and though there was some back and forth I got what I wanted and I’m sure the dealership was satisfied with their markup. In negotiating the price too Richard was not pushy but acted in a very professional manner. Thus I was very happy w/ him and is a good sales associate. Chris Wills was the Business Manager who undertook the paperwork. I have bought many cars for pleasure and business and Business Manager’s always try to convince and force one to buy add’l products such as paint protection etc. Chris not once pushed any product until I asked him why he did not. In addition, he was expeditious in handling the paperwork and was just a pleasure to be with to close the paperwork. I was indeed very happy w/ him too. More

I had spoken to Tara by phone and email before coming to the dealership and she was helpful and friendly. She was not working the day my wife and i went to Sheehy, so Dave Davies worked with us all afterno the dealership and she was helpful and friendly. She was not working the day my wife and i went to Sheehy, so Dave Davies worked with us all afternoon. He was extremely knowledgeable about the car, and we had an excellent test drive. He offered to help in any way he could to take care of the paperwork from my trade in as it was a company car and the transaction was not straight forward. What I thought was going to be complicated was seamless. Also, I was given a very fair trade in value. More

Our experience in purchasing a certified pre-owned Lexus at Sheehy was, as usual for this dealerhip, outstanding. Our salesman, Mr. eric Morris, listened to what we were interested in and very quickly iden at Sheehy was, as usual for this dealerhip, outstanding. Our salesman, Mr. eric Morris, listened to what we were interested in and very quickly identified a car that we wanted, not just one that he was interested in selling. He took great pains to explain all of the features of the vehicle, went with us on a test drive and demonstrated these features. He conveyed our price and purchase considerations to the sales manager and we ended up with a car that we wanted, a relatively favorable trade-in and a purchase package that we were comfortable with. He stayed with us throughout the entire purchase experience and was still at our side as we transferred our belongings to our new car and got ready to drive away. Our experience with Eric was typical of the outstanding service we have come to expect from Sheehy Lexus of Annapolis More

I can't stop smiling! My whole experience has changed I can't stop smiling! My whole experience has changed my opinion of the car buying process. I was very happy with the service I received from a sa I can't stop smiling! My whole experience has changed my opinion of the car buying process. I was very happy with the service I received from a sales perspective. I was introduced through a web inquiry, received an immediate response. Upon arriving to the dealership I was greeted with smiles and Chris understood EXACTLY my needs and put me in the Certified Used vehicle of my dreams. Chris' ability to take in my needs was what sold me on buying my new vehicle. The atmosphere of the dealership was what convinced me that Chris was guiding me down my 'yellow brick road'. I am home in my new Lexus. My new car is immaculate. I does not feel or look previously used. My new car rides like a dream. I am on cloud nine when I'm driving. When I park and get out I feel so important. I appreciate all the the Sheehy Annapolis Lexus dealership has done for me and just as a good friend referred me to them I will refer others. I can't stop smiling! More

Richard Lunz was extremely helpful and knowledgeable about what I was looking for in an automobile. He explained everything in detail and made sure that I was fully satisfied before moving forward with about what I was looking for in an automobile. He explained everything in detail and made sure that I was fully satisfied before moving forward with me purchasing the car. I was very impressed with his professionalism and personal touch in providing great customer service. My husband (Joe)and I love my Lexus and have recommended friends and family to the Sheehy Dealership in Annapolis. I look forward to doing future business with Richard and the dealership. Thank you for your first class service. Yvonne Smith Brown 11709 Capstan Drive Upper Marlboro, MD 20772-3926 More