Sheehy Lexus of Richmond

Best customer service experience ever! Khizer is always great to work with, takes time to explain the process and what to expect. Very knowledgeable and very professional! Khizer is always great to work with, takes time to explain the process and what to expect. Very knowledgeable and very professional! More

Excellent dealership, sales and service. Craig Taylor is truly an Elite Gold Star service advisor. Craig is retiring as of 11/26/25 and he deserves it. I know there are other well qualified Craig Taylor is truly an Elite Gold Star service advisor. Craig is retiring as of 11/26/25 and he deserves it. I know there are other well qualified service advisors to choose. I highly recommend the dealership. More

Waited 15 minutes for service person appointment was made for 2, 6 cars ahead on me. Pick up a loaner not told about the $10.per gallon for used gas. No one call to say your car ready. Worst car wash ever. I for 2, 6 cars ahead on me. Pick up a loaner not told about the $10.per gallon for used gas. No one call to say your car ready. Worst car wash ever. I’ve been to two other dealers (different state). Won’t go back. More

Excellent customer service. I will recommend them to my friends. From beginning to end. Representative keep me informed. I will recommend them to my friends. From beginning to end. Representative keep me informed. More

They do respond to issues to look for issues to fix them and follow up on them and follow up on them More

Our experience with Sheehy Lexus was wonderful. Harry kept us informed of the progress and explained all of the recommendations that the tech suggested. Harry always makes us feel like valued custo Harry kept us informed of the progress and explained all of the recommendations that the tech suggested. Harry always makes us feel like valued customers and I trust his advice on service recommendations. More

I love having my truck service here as they are very professional. The dealership is kept extremely clean. There’s an area where you can work at high table tops, sit and watch tv, or relax in the in the professional. The dealership is kept extremely clean. There’s an area where you can work at high table tops, sit and watch tv, or relax in the in the alcove area. They provide snacks, coffee and drinks. They do a great job servicing my vehicle. More

Harry is wonderful to work with. Always informative and takes time to explain every aspect of the service. Always informative and takes time to explain every aspect of the service. More

The dealership is not the same my car was service this weekend and they did not wash my car after that is unacceptable. weekend and they did not wash my car after that is unacceptable. More

Service Department is Outstanding! They go out of their way to provide not only Great Service but in a Very Friendly Manner!!! They go out of their way to provide not only Great Service but in a Very Friendly Manner!!! More