Sheehy Nissan of Waldorf

Walked in the door, 2 service agents (male & female) saw me, walked by me several times, and never asked to help me...Let me stand there for 5 minutes before I had to walk in the office and ask for help saw me, walked by me several times, and never asked to help me...Let me stand there for 5 minutes before I had to walk in the office and ask for help. I arrived at the dealership 40 miles before my warranty ran out, they told me to come back in 2 days. I did, they fixed it and the warranty service wouldn't cover it becuase I was 12 miles over my 75K mile max. Sheehy Nissan would not vouch for me or help me get it covered. Obviously only concerned for the money and not me as a customer. More

After having a very good purchase experience with my salesperson, Paul Robertson, I have been disappointed to date with the service climate at Sheehy Nissan of Waldorf. I bought my 2004 Titan 2wd SE ex salesperson, Paul Robertson, I have been disappointed to date with the service climate at Sheehy Nissan of Waldorf. I bought my 2004 Titan 2wd SE expressly for towing our two warmblood horses in our "plain Jane" nearly new two horse steel horse trailer. If I could afford tow vehicles, one for towing and one for commuting 80 miles round trip daily, I would not be burning my 5.6l gasser around the beltway twice a day. Be that as it may, I have racked up 12000 miles pretty quickly (three months), and have towed my rig a total of 900 miles of those. Following the owner's manual to a tee, I did not tow for the first 500 miles, and then did not tow >50mph for the next 500 miles, and never used the cruise control while towing (see the owner's manual if your sales person does not tell you this detal, as mine didn't). When I told left my Titan at Sheehy for 6 days to look into the truck's inablity to shift from 3rd to 4th in tow mode (will tach right up to 3400 rpm w/o shifting), the service department, then the general manager, told me that I would have to bring in my trailer WITH MY HORSES loaded on it to PROVE that I was not exceeding the 9500 lbs. limit to tow. I offered that the service manager take a short drive to see my trailer and it's clearly labeled 7000 lbs. GROSS (for those new to this...read FULLY LOADED) weight placard on the side of this little two horse trailer. The service manager declined my suggestion and still told me to bring my truck and trailer in fully loaded with horses so that it could be weighed. I told the service advisor to call the local horse trailer dealer and ask how much a two horse trailer might weigh with two horses aboard...and he declined doing this.<br>If Nissan wants to sell this truck as a towing vehicle in the competition of venerable towing rigs badged Ford, Chevy, and Dodge, they'd better find a better way to diagnose a towing problem than calling the buyer a liar and telling the buyer that they'd had contractors try to pull 10000 with their Titans and then get warranty service. Nothing against contractors, I just am not one, and I will now load up my horses and put them at risk so some mechanic can pull them up and down Rt. 301 trying to recreate my tranny symptoms.<br>Note to Sheehy-and Nissan in general: You're now playing with the big boys; either step up to the plate and buy a cheap trailer for you dealership (I can find you one for <$1,000), load it up with concrete blocks, and go diagnose your towing problems.<br>As of three days ago, I'm still waiting to hear from Mr. Wade at Sheehy.<br>.........on my way to a lemon law claim and my Ford dealer........ More

I understand that they are a volume dealer, meaning they get paid a salary instead of commission. So why is it when I stepped foot out of the car I was in to check out the dealership, and turned around, the get paid a salary instead of commission. So why is it when I stepped foot out of the car I was in to check out the dealership, and turned around, there was a saleman standing there with a card in his hand pushing it towards me. Only because they were the cheapest did I purchase from there. Besides that , the guy that did the financing was a jerk, and they attempted to raise the price after the day manager told me one thing, and the night told me another. Anyway, after the confusion of a lifetime, they finally got it togather. BUT WHY DID THEY GIVE ME AN EXTRA KEY THAT DOES NOT WORK! The keyless entry remote works but the key wont even turn the car on let alone start it. More