Sheehy VW Springfield

The service at Sheehy VW was great. Car needed tires, oil change & fluids. All done in a timely manner Car needed tires, oil change & fluids. All done in a timely manner More

I’ve been bringing my car here for the last 4 years and I’ve always received excellent service. Leon, my service adviser is awesome. Very knowledgeable, helpful, efficient, and pleasant. No matter what iss I’ve always received excellent service. Leon, my service adviser is awesome. Very knowledgeable, helpful, efficient, and pleasant. No matter what issue I call about he’s right on it scheduling and taking care of me. The waiting area is nice too. Clean and comfortable. More

Erin, my Service Advisor was great to work with. If my car ever needs any additional service, I will definitely go back to Erin If my car ever needs any additional service, I will definitely go back to Erin More

Typical bait-and-switch false price. Like lots of dealers, they gave me a price on a new car that they coudl not actually do. Pretty typical but also sad - they need to sell these cars t Like lots of dealers, they gave me a price on a new car that they coudl not actually do. Pretty typical but also sad - they need to sell these cars to someone and nobody is buying VW anymore! More

Friendly people and the car is very nice but the EV tax credit was not processed correctly. They did not include all the fees in the calculation for the credit like the IRS website says it should. I pointe credit was not processed correctly. They did not include all the fees in the calculation for the credit like the IRS website says it should. I pointed this out and they said I was correct but there was nothing they could do about it. I am pleased with the car but am disappointed by the lack of knowledge and flexibility with the EV credit. More

I recently used Sheehy VW Springfield’s online appraisal tool to get a quote for my vehicle. After completing the online process, I was prompted to schedule an appointment through their system, which I did. tool to get a quote for my vehicle. After completing the online process, I was prompted to schedule an appointment through their system, which I did. However, no one ever contacted me to confirm or follow up. I decided to go to the dealership myself. After waiting for an entire hour—which is far too long for a simple appraisal—they came back with an offer that was over $3,200 less than what they had quoted me online that same day. When I asked about the drastic change, I was told, “The market can change quickly.” But how does the market change that dramatically in just a few hours? That explanation just didn’t add up. To make matters worse, their Accu-Trade report falsely claimed there was a scuff on my bumper, which was completely inaccurate. My vehicle is in near-perfect condition. I had also mentioned at the beginning that I was there for an appraisal and that I had already received multiple offers—including one from them. Still, they gave me a much lower offer in person. The entire experience felt like a bait and switch, and a complete waste of time. If you're looking for a dealership that values honesty and transparency, I would not recommend Sheehy VW Springfield. More

Service department communication and mechanical work excellent from initial phone call through final pickup of my GTI. excellent from initial phone call through final pickup of my GTI. More

Very upset when I bought my car I purchased a service so they can clean up the seats when needed so this time they said “ oh no we can not do it the stains are so little” It is unacceptable I paid for nothi they can clean up the seats when needed so this time they said “ oh no we can not do it the stains are so little” It is unacceptable I paid for nothing. More

Recently purchased a used car. The salesman Bret was great. No hassles. Laid everything out very clearly and they replaced a belt for me because I asked them to. Was not necess The salesman Bret was great. No hassles. Laid everything out very clearly and they replaced a belt for me because I asked them to. Was not necessary, but they wanted us to be happy. More