Came 350 miles for the Passat TDI that I was looking for. Although this dealership will tell you they do deals from out of state all the time, I’m not convinced. It was not an easy process. Purchased a “CPO” 2015 Passat TDI. Deal was done over the phone and email. I flew into Dulles and took an Uber to the dealership the morning of pickup. The sales rep and management team had my itinerary days before my arrival. When I arrived, the car had not been prepared for delivery, not detailed, front left tire was missing a center cap. From time of my arrival at the dealership at 9:30am, it took 4 four and a half hours to get out the door and on the road for a six hour drive home. Keep in mind, the was a cash deal; I brought a cashiers check with me; no financing involved. This is absolutely unacceptable to me. This was a Friday morning at 9:30am and I was the only customer in the dealership. It took over 2 hours to have the car detailed. I don’t know what caused all of the delays on the closing. I will say that Demario Platt, the salesperson, did communicate as much as possible as was very friendly. Overall, it seems that the dealership was not prepared for my arrival and could have made my experience much better by having the car detailed, checking for obvious items that needed attention, and being prepared to quickly complete paperwork on a cash deal. 4 1/2 hours to complete a cash deal and you had 3 days advance notice? And the deal was already negotiated?
One last note: the F&I manager, David Perez, was great. Very efficient, courteous, and made the visit the bright spot of the day. Thank you!