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Shelor Toyota

Christiansburg, VA

Overview
Reviews
Vehicles
4.8
1,839 Reviews
The Shelor Automotive Group began over 30 years ago, in 1974, as a single-line Chevrolet store in Christiansburg, VA. Over the years, Shelor Motor Mile has grown to 10 new car and truck brands, recreational vehicles, trailers and hundreds of quality pre-owned vehicles to become the volume automotive store of southwestern Virginia known as the Shelor Motor Mile. Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Shelor Motor Mile will professionally fit you into the automobile of your choice. Shelor Motor Mile has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Shelor Motor Mile offers competitive pricing for your automotive maintenance needs. Please feel free to contact us at (540) 381-8417 if you have any questions or comments.
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2230 Roanoke St

Christiansburg, VA

24073

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Showing 1,839 reviews

November 30, 2022

Friendly, on time delivery, job done well, plan to continue using their service, happy Christmas to shealor staff, thanks joe. More

by jimevaatpf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Nov 30, 2022 -

jimevaatpf responded

Thanks

Dec 01, 2022 -

Shelor Toyota responded

This feedback is music to our ears! Thank you for choosing Shelor Toyota and for sharing your experience with our team. Happy holidays and we hope to see you again down the road!

Helpful
November 25, 2022

I sincerely wish I could leave a review with less than one star. My husband brought our car in for inspection, and they failed us for tires THEY replaced 14k miles ago and won't honor the 60k mile warrant More

by Jkkastephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thresa
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Nov 28, 2022 -

Shelor Toyota responded

We are so sorry to hear that your recent service visit did not go as expected. Our top priorities are quality and safety, and it's very disappointing to learn that we've left the wrong impression. We'd like to step in to see if we can help clear things up regarding our process, as well as your warranty, and improve your experience. If you are willing, please reach out to us at your earliest convenience. Thank you, Customer Relations – cr@shelor.com

Helpful 1
November 22, 2022

On Tuesday, November 22, I had my vehicle serviced by Shelor Toyota. My service person was Dustin. Dustin was helpful and friendly throughout the entire process. He even arranged for me to be shuttl More

by meachamclass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin, Bobby (my ride that shuttled me back and forth)
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Nov 23, 2022 -

Shelor Toyota responded

Thank you for your great review! We're happy to hear that Dustin was helpful and friendly here at Shelor Toyota! We're glad that he provided the top-notch customer care he's known for. Happy Thanksgiving!

Helpful
November 19, 2022

I was very impressed with the way that Kay handled my paper work and was so patient beith me I enjoyed my experience More

by dvswilson59
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Kau
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Nov 21, 2022 -

Shelor Toyota responded

Thank you for the positive review of Shelor Toyota! We are glad that Kay was helpful and straightforward. See you down the road!

Helpful
November 18, 2022

Overall one of the best experiences buying a car I have ever had. Highly recommend Corey at the Toyota dealership. More

by Andrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Harris
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Nov 21, 2022 -

Shelor Toyota responded

We will certainly let Corey know how much you appreciated all of the help. Safe travels, Andrew! - Shelor Toyota

Helpful
November 17, 2022

A simple problem, but very well handled. Totally positive experience. All personnel were friendly, eager to help, and competent. More

by Bill
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Cannot remember
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Nov 17, 2022 -

Shelor Toyota responded

Bill - Thank you for taking the time to leave Shelor Toyota your 5-star review. It was our pleasure to serve you! We are thrilled that we were able to provide such a positive experience to you and hope you have a great rest of your day.

Helpful
November 16, 2022

Good service department. When they open new Toyota service it will be even better. Toyota service A+ More

by Cowgirl_nurse11
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Danny, Andrew
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Nov 17, 2022 -

Shelor Toyota responded

Thanks for supporting Shelor Toyota with such glowing praise! It's our pleasure to offer quality service and we look forward to seeing you again.

Helpful
November 15, 2022

This dealership is fair and very professional. They complete your service in a timely manner and let you know when your vehicle is ready. More

by Craynes224
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Jordan
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Nov 15, 2022 -

Shelor Toyota responded

Thank you for your confidence in Shelor Toyota, and for your business. We are thankful to have you as a customer!

Helpful
November 15, 2022

Very professional and helpful. Friendly and courteous service. Went above and beyond to help out. More

by Bfarmer4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natavis
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Nov 15, 2022 -

Shelor Toyota responded

At Shelor Toyota, we strive to go above and beyond for our clients, so we are thrilled to hear that our team earned your 5-stars. Thank you for working with us!

Helpful
November 14, 2022

Shelor Toyota has been our choice dealer for cars and service for decades and still comes through with excellent results. More

by JPS6812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlena
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Nov 15, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

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