Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Shelor Toyota - Service Center

Christiansburg, VA

4.8
706 Reviews
Call Service Center (540) 381-8417

706 Reviews of Shelor Toyota - Service Center

Sort by
December 04, 2023

The labor charge of 140 per hour is exorbitant. I will not be back. I shopped for a new car while there but will be trying other options. More

by Ldwyatt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not temember
Report | Print
Dec 05, 2023 -

Shelor Toyota responded

Thank you for the 4-star review and your feedback. We frequently check our prices compared to other dealers and repair facilities in our area to stay competitive and we try to keep our prices as low as possible. We hope that you will consider us when you decide to purchase another vehicle. Please don't hesitate to reach out to Customer Relations at cr@shelor.com if you have any further suggestions or questions. Thank you.

Helpful
November 30, 2023

Facilities are immaculate & staff are very professional . Nice service performed. Little pricey on parts & labor, but job is thorough and conveniently accomplished. More

by Bud Wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin & Corey
Report | Print
Nov 30, 2023 -

Shelor Toyota responded

Bud, we appreciate your feedback on our facilities and staff at Shelor Toyota. We strive to provide top-notch service while keeping things convenient for you. Thanks for choosing us!

Helpful
November 28, 2023

Nikki and the team took great care of my Tundra. I know I can always rely on them for quality care. More

by MyTundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Report | Print
Nov 28, 2023 -

Shelor Toyota responded

Thank you for your confidence in Nikki from Shelor Toyota! We are grateful to have you as a customer, and we look forward to continuing to service your Toyota Tundra!

Helpful
November 28, 2023

I had a good experience at Shelor Toyota. Everyone was friendly, kind and the service was prompt More

by Alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Report | Print
Nov 29, 2023 -

Shelor Toyota responded

Alice - Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Shelor Toyota!

Helpful
November 18, 2023

As always, great service and decent prices. Thank you all for keeping my vehicle running smooth More

by janreed1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey
Report | Print
Nov 20, 2023 -

Shelor Toyota responded

Your feedback is much appreciated! Thank you for supporting Shelor Toyota.

Nov 20, 2023 -

Shelor Toyota responded

Your feedback is much appreciated! Thank you for supporting Shelor Toyota.

Helpful
November 17, 2023

False information provided at the purchase stating free oil changes for the life of the car. Charged later changing to up to 25000 miles . Lies are not good sales tactics! I won't buy another.... More

by MRBLACKWELL2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sara and Tony
Report | Print
Nov 20, 2023 -

Shelor Toyota responded

We are sorry to hear about your experience with the oil change and overall service. We strive for transparency and honesty in all our dealings so it's disappointing to learn that you feel misled and misguided. we'd like to look into this matter further and see how we can make things right for you. Please reach out at your earliest convenience - Thank you, Customer Relations – cr@shelor.com

Helpful
November 15, 2023

Personnel were courteous and fast. Service was done within half hour and car was clean. More

by Vsimpsonvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get name
Report | Print
Nov 15, 2023 -

Shelor Toyota responded

Thank you for this 5-star review of Shelor Toyota! We hope you have a marvelous day!

Helpful
November 15, 2023

All my interactions were professional, clear, and kind. I felt very well taken care of and my car is running great. More

by rochellestiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Report | Print
Nov 15, 2023 -

Shelor Toyota responded

We're so glad to know that you had a positive experience with us at Shelor Toyota and your car is running great. Thank you for sharing this feedback, we appreciate it!

Helpful
November 15, 2023

The dealership was great. The people are all nice. And the weight wasn’t too long. More

by Kjkharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Report | Print
Nov 15, 2023 -

Shelor Toyota responded

Thank you for this 5-star rating of Shelor Toyota! Have a great day!

Helpful
November 15, 2023

Very Nice Folks to Deal with… Excellent Service and Very knowledgeable about your Service Needs. Awesome Facility !!! More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Nov 16, 2023 -

Shelor Toyota responded

Cathy, we're delighted to know you had a great experience with our team at Shelor Toyota. Thanks for the kind words about our service and facility!

Helpful
1
2
...
71