Shelor Toyota - Service Center

Shelor has given excellent service and has always been able to outfit me with a perfect car that I need. Dustin has done a very professional and personal job of bridging my lack of automobile technology w able to outfit me with a perfect car that I need. Dustin has done a very professional and personal job of bridging my lack of automobile technology with his skills and knowledge.. I only have about 19,000 miles on my Prius prime so Dustin can expect me to be returning in the near future. More

It was clean, I didn't have to wait very long, and the work was done in about 45 minutes. work was done in about 45 minutes. More

Thomas explained what they were going to my car and what it needs next. Was really pleased at things worked out.keep up the good work. it needs next. Was really pleased at things worked out.keep up the good work. More

Sarah was very pleasant to work with and very knowledgeable. I will be using Shelor for service in the future . knowledgeable. I will be using Shelor for service in the future . More

I would like to give a huge thank you to the Shelor Motor Mile Toyota service department. They got me in early and did a complete service on my Tacoma very quickly. They also gave me a detailed report of eve Mile Toyota service department. They got me in early and did a complete service on my Tacoma very quickly. They also gave me a detailed report of everything that was checked. The service department staff was very friendly & professional. Overall it was an excellent experience. Job well done! Anthony E. Tabor More

A special thanks to Nikki in the service department. My son was traveling through Virginia when his key broke in the door. Without a spare, needless to say my son was in a little predicament. I conta My son was traveling through Virginia when his key broke in the door. Without a spare, needless to say my son was in a little predicament. I contacted Shelor and was put in touch with Nikki. She was very helpful and responded promptly to get him back on the road as soon as possible. She even provided him with a shuttle to his hotel where he could wait for the spare key to come in. As a parent 1,500 miles away I was limited in what I could do. It was comforting to know Shelor and Nikki were there helping him. Thank you, Nikki! More

Service was great. Hunted down my issue and got it fixed as soon as possible. Hunted down my issue and got it fixed as soon as possible. More

Great service, very organized , easy to get in and out, and Thomas was very helpful. and Thomas was very helpful. More

This dealership is very professional and every knowledgeable about my vehicle and what needs to be done. knowledgeable about my vehicle and what needs to be done. More

After explaining the problem, and leaving our vehicle for repair, we get a call after 30 minutes saying the malfunction message I was seeing was normal. I had to return to the dealership to demonstrate the m repair, we get a call after 30 minutes saying the malfunction message I was seeing was normal. I had to return to the dealership to demonstrate the malfunction light. Also, and this must be the dealership policy, I had to agree to a $150.00 max diagnostic fee for them to look at it, which was not waived after I okayed them to repair the vehicle, so we had to pay $322 labor for a $89 part. Also, I called back while the vehicle was there to request additional work done and told a service person what I wanted done and that I wanted the service advisor to call me back.I’d called her number twice but she never answered and she didn’t answer the person I was talking too, either. Needless to say, We never got a callback. As it turned out the extra work didn’t get done, which, as it turns out, will save us a lot of money by having another garage do the work. Very disappointed that Shealor would treat their customers like that. More