Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Shelor Toyota - Service Center

Christiansburg, VA

4.7
751 Reviews
Call Service Center (540) 381-8417

751 Reviews of Shelor Toyota - Service Center

Sort by
January 30, 2024

I had a great experience dealing with everyone from Parts to Service to the courtesy driver. Everyone communicated what would happen and followed through. They are helpful, professional and solved my problem More

by harrow.uneaten.07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Coleman
Report | Print
Jan 31, 2024 -

Shelor Toyota responded

We're so glad to know you had a great experience with our team at Shelor Toyota! We always aim for clear communication and professional service. Thanks for the positive feedback, we appreciate it!

Helpful
January 26, 2024

Nikki and the service staff at Shelor Toyota in Christiansburg, Va. are excellent. They definitely are all about the customer! More

by Debbie C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Report | Print
Jan 26, 2024 -

Shelor Toyota responded

Debbie, we're so glad to know that Nikki and our service staff at Shelor Toyota provided you with excellent customer care. Thanks for the positive feedback!

Helpful
January 21, 2024

Nikki is an excellent service person to work with. She is very talented in her job and explains everything up front and there are no surprises. More

by cjwoodby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Cerva
Report | Print
Jan 22, 2024 -

Shelor Toyota responded

Thanks for recognizing Nikki's excellent service! The team at Shelor Toyota is always here to help - see you down the road!

Helpful
January 18, 2024

I was told that the trim piece that is broken on my brand new truck will be replaced this time but no more and that I need to learn a better way to get In-N-Out of my truck. More

by ronblack45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin moore
Report | Print
Jan 22, 2024 -

Shelor Toyota responded

Ronald, thank you for taking the time to speak to our Service Manager. As he explained, Toyota agreed to cover the trim piece under warranty this time. We make every attempt to submit necessary claims to Toyota, but on the next occurrence, it may not be covered if Toyota determines it is damaged and not defective. Please reach out if we can assist in any way. Thank you, Customer Relations- cr@shelor.com

Helpful
January 12, 2024

Dustin was amazing to deal with in maintenance. Very courteous and helpful. The work was completed in a timely fashion and all under warranty More

by Efox01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Jan 12, 2024 -

Shelor Toyota responded

We're glad to know that Dustin and our maintenance team at Shelor Toyota were able to provide you with timely, courteous service. Thank you for the positive feedback!

Helpful
January 09, 2024

Great service and a nice place to wait while the car was serviced. Thank you for taking good care of me today. More

by Pete Huber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
several
Report | Print
Jan 09, 2024 -

Shelor Toyota responded

Pete, we're glad to know you had a great experience at Shelor Toyota and enjoyed our waiting area. Thanks for trusting us with your car's service needs!

Helpful
December 28, 2023

They started work on my Car before the actual appointment time . The oil change and tire rotation took less than and hour to complete. Great experience. More

by billycall26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Report | Print
Dec 28, 2023 -

Shelor Toyota responded

We're glad to know that you had a great experience with us at Shelor Toyota! Our team always strives for efficiency and quality service. Thanks for the positive feedback. We appreciate it!

Helpful
December 22, 2023

When I had car towed to Shelor close to Christmas holiday Nikki was incredibly helpful! More

by deborahlemiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki, guy next to her from Pennsylvania
Report | Print
Dec 22, 2023 -

Shelor Toyota responded

Deborah, we're so glad Nikki could offer attentive assistance that accommodated your needs! Safe travels and happy holidays from the Shelor Toyota Team!

Dec 22, 2023 -

deborahlemiller responded

Happy Holidays to each of you! Deborah

Dec 22, 2023 -

Shelor Toyota responded

Happy Holidays!

Helpful
December 21, 2023

I have always had great service at the Toyota dealership . I own two Toyotas and use them a lot More

by Thomas.garber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady that scheduled today’s service is very professional and the gentleman in parts was very knowledgeable. Good people !
Report | Print
Dec 22, 2023 -

Shelor Toyota responded

Thank you, Thomas, for leaving Shelor Toyota a five-star review! We are so glad that you had a smooth service visit. It's a pleasure keeping your two Toyota vehicles running smoothly!

Helpful
December 20, 2023

Sara was very helpful and was very kind to my wife … thank you …. Very pleased with this service More

by Winnarde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Report | Print
Dec 21, 2023 -

Shelor Toyota responded

Winnarde, thank you for leaving Shelor Toyota a five-star review! We are thrilled that Sara was helpful and you are satisfied with our services. Until next time!

Helpful
1
...
3
4
5
...
76