Shelor Used Car Superstore

Sarah was a pleasure to work with. Everyone was so friendly and answered all my questions thoroughly. I would certainly buy another automobile here. No problems at all. friendly and answered all my questions thoroughly. I would certainly buy another automobile here. No problems at all. More

I would use this dealer again -MIke was great to work with and made the process simple and comfortable! I am pleased with my purchase. with and made the process simple and comfortable! I am pleased with my purchase. More

About two weeks ago, I bought a used 2006 VW New Beetle from Shelor Select. I want to start this review off talking about the good: The whole experience up to and including the purchase was a dream. K from Shelor Select. I want to start this review off talking about the good: The whole experience up to and including the purchase was a dream. Kati was SO nice and helpful, and given that I've never financed a car before, the whole thing went so smoothly. She went out of her way to help me as liaison with the CU which financed me, and I have absolutely nothing but wonderful things to say about her. There were, throughout the process, a couple of guys she was training, and they were very pleasant as well, though unfortunately I cannot recall their names. The gentleman who sat down with me and did my paperwork and the finalization was fantastic as well. Now, for the bad: I've driven about 150 miles so far. Already, the car has problems. At almost exactly 100 miles, the check exhaust system light came on. It chugged, struggled in lower gears, and the owners manual said to get service ASAP when that light comes on. I called the dealer, but they had only one service station open at the time. The guy at the shop was very nice, but told me to take it to The Bug Shop to get it fixed, since they wouldn't be able to work on it and had nobody who could service or even troubleshoot a VW. The timing of the check exhaust light makes me wonder if they wiped the ECU before they sold me the car or something. Per his instructions, I took it to The Bug Shop. It needed an Oxygen Sensor and a Knock Sensor, which cost $422.15 (including labor). The car runs decently again. Because the car has a “warranty,” I called the dealer. The warranty should cover half of repairs within the first 15 days. I spoke with Travis at around 1:30pm on 09/06/12. He was extremely unhelpful, and at times downright rude. He said the dealer was under contract to only honor warranty repairs performed by their repair shops. He was uninterested in honoring a repair, when INSTRUCTED BY THEIR REPAIR SHOP, at a different location. I now know that their warranties and customer loyalty mean nothing and they will not support the instructions of their repair shop. And now, as I drive, I worry about what will fail next. At the end of the day, their customer service has completely failed. They sold me a car that needed $422 in repairs only 100 miles after leaving the dealership. They refused to help cover it, even when I followed the instructions of their repair shop. I dread the day something else goes wrong with the car. I don't recommend Shelor to anyone. More

From the moment my wife and I met Sue Wilburn she was very friendly, helpful,had a lot of imformation to answer all of our questions. We were shown a variety of cars and was never pressured at anytime. W very friendly, helpful,had a lot of imformation to answer all of our questions. We were shown a variety of cars and was never pressured at anytime. We were made to feel that WE were important and not just the sell of a automobile for her. I would definetly recommend Shelor Motor Mile and Sue Wilburn to all my friends. The finance dept was amazing also. Everyone was so friendly and helpful. More

My experience with the Shelor dealership was amazing. It was my first time purchasing a vehicle on my own and Paul made the experience fun and he listened to my every need. I thoroughly enjoyed meeting him, was my first time purchasing a vehicle on my own and Paul made the experience fun and he listened to my every need. I thoroughly enjoyed meeting him, his presence, and also learning about the Shelor dealership. Because my experience there was so great I have recommended him to numerous friends. Thank you again for everything! Kyra Wilson More

this dealer was awesome treated me and my wife great did what they said they would do i traveled from ohio to buy a car they paid my trade in off very happy with this dealer !!!!! what they said they would do i traveled from ohio to buy a car they paid my trade in off very happy with this dealer !!!!! More

Mike Munday was excellent to work with. I have never had such a pleasureable car buying experience. Morris in finance was also excellent in this experience. They went the extra mile to notify me that I qual such a pleasureable car buying experience. Morris in finance was also excellent in this experience. They went the extra mile to notify me that I qualified for an even better rate than was originally quoted when purchasing the car. This let me know that they are ready and willing to assist customers and that Shelors customers are #1. I will be buying any and every car from here on out from Shelor. Especially if these guys still work there. More

I bought a used 2011 Subaru Outback from them last week, which was the first car I've bought at a dealership in 33 years. I went there to look at, and test-drive, the car on a Wednesday evening. I got pre which was the first car I've bought at a dealership in 33 years. I went there to look at, and test-drive, the car on a Wednesday evening. I got pre-approved to buy the car Wednesday evening. I felt strongly pressured to make a purchase decision that evening, which I resisted (I never make major purchase decisions lightly). I came back home and did some more research. I sent off an email with follow-up questions on Thursday AM, and got an email reply within two hours. I looked at some other financing options and told Mr. Tozzolo I'd be in Friday mid-day to buy the car and use their financing. The final sales transaction took about 2.5 hours, which I thought was unduly lengthy. The finance person told me that I would not get a full 36-month, 36,000 mile warranty, but only the unused portion of it since the "place-in-service" date in July, 2011, which was not what I was told on Wednesday evening. So, bottom line, buying a new (or certified pre-owned) car is still a fairly unpleasant experience. The folks at Shelor made it as tolerable as they could. More

Andy was excellent in his customer service and friendliness. I usually dread going to a dealership but he made the experience painless and without any hassles. He went out of his way to find the v friendliness. I usually dread going to a dealership but he made the experience painless and without any hassles. He went out of his way to find the vehicle I would be happy with and under the terms that I wanted. I would recommend him to anyone looking to buy a car or any other customer needs. I have brought a couple of vehicles from Shelor in the past and it has never been a bad experience but Andy made it a great experience. More

I have always had positive experiences at Shelor and this time was no different. They are respectful and willing to negotiate QUICKLY (You do not have spend all day fighting for a fair deal). Eric Eanes was time was no different. They are respectful and willing to negotiate QUICKLY (You do not have spend all day fighting for a fair deal). Eric Eanes was wonderful and has continued to provide excellent service after the sale. More