Sheridan Ford

The staff was awesome The staff was awesome, they finish my car in time and I was able to go to my next appointment with lots of time to spare. The staff was awesome, they finish my car in time and I was able to go to my next appointment with lots of time to spare. More

New car Had several issues with negotiations and the sales manager. They did not give me Kelly Blue Book value until I fought for it and two days later got wh Had several issues with negotiations and the sales manager. They did not give me Kelly Blue Book value until I fought for it and two days later got what I asked for. Very shady dealing going on and not sure we got the best deal More

Great service !!! I brought my car to Sheridan ford to have a recall service performed, the repairs were done very quickly and had a great overall experience with the s I brought my car to Sheridan ford to have a recall service performed, the repairs were done very quickly and had a great overall experience with the service department. More

F250 purchase Excellent sales service and easy process to purchase a truck. I worked with Tim and Carol and couldn’t be happier. I will recommend Sheridan Ford to Excellent sales service and easy process to purchase a truck. I worked with Tim and Carol and couldn’t be happier. I will recommend Sheridan Ford to my friends and family. More

Excellent Arrived around 7:00 am for service visit. Got right in. Work was done by 9;00 am, including a wash. This was my first service visit at Sheridan Ford. Arrived around 7:00 am for service visit. Got right in. Work was done by 9;00 am, including a wash. This was my first service visit at Sheridan Ford. Great experience More

Poor customer service Made appt for thermostat repair, was told wait time for would be 2-2 1/2 hrs. Waited 7 hrs. (They knew I was waiting) Was not given updates by advisor Made appt for thermostat repair, was told wait time for would be 2-2 1/2 hrs. Waited 7 hrs. (They knew I was waiting) Was not given updates by advisor at any time. I had to seek info from other advisors there. Was never offered apology when finally completed and lame excuse for cause. I understand things come up and wait times are approximate, but this was a bit extreme. A short "sorry for the wait" and a decent explanation would have led to a different review. More

Tecall Super quick and friendly and I had an appt within a few days. Hardly any wait time both times I went there. Highly recommend for service! Super quick and friendly and I had an appt within a few days. Hardly any wait time both times I went there. Highly recommend for service! More

Great experience My experience was a great one. I am very happy with my new Ford Transit Connect. Will recommend to friends and family! I will be sure to come back fo My experience was a great one. I am very happy with my new Ford Transit Connect. Will recommend to friends and family! I will be sure to come back for my next purchase. More

Worst customer service ever NO NO NO!! ABSOLUTELY DO NOT PURCHASE A VEHICLE FROM SHERIDAN FORD. The worst customer service I have ever experienced. They do not care about their NO NO NO!! ABSOLUTELY DO NOT PURCHASE A VEHICLE FROM SHERIDAN FORD. The worst customer service I have ever experienced. They do not care about their customers. They deceive you with defective parts, especially if you would like to purchase a certified pre owned vehicle. They install all their left overs and the parts they cannot sell. I bought a cpo Ford Fusion energi and within the first week the tires slipping badly on light wet road and I struggled to control the vehicle and bring it back to a steady position. I visited the dealership and Mr. Morin (one of the sales managers) literally kicked me out and told me that I was lying and the vehicle is in perfect condition. After 5 weeks I noticed 2 bubbles on the side of my tires. So, I visited the dealership again and Mr. Morin with aggressive attitude stated that there is nothing we can do after you purchased the vehicle, so I now it is good time to buy new set of tires. It is your call if you would like to experience this kind of customer service. I still can comprehend how Ford itself allows these kind of “professionals” to hold administrative positions. ps. The battery of the vehicle I was promised to last up to 21miles and offers me only 15. The vehicle has only 38,000 miles. The tank button is not working also and today I have to visit my mechanic to replace my tires (800$) and fix the rest of the issues that the unprofessional Tim Sheridan (owner) should take care of. GO TO ANOTHER FORD DEALERSHIP DONT WASTE YOUR TIME. More

Get experience I got my certified Escape from the team at Sheridan! Thanks Joe, Keith and Gary for such a really great buying experience. We will be back with our da I got my certified Escape from the team at Sheridan! Thanks Joe, Keith and Gary for such a really great buying experience. We will be back with our daughter soon! More