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Sheridan Nissan

New Castle, DE

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Reviews
Vehicles
4.6
435 Reviews
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114 S Dupont Hwy

New Castle, DE

19720

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Showing 435 reviews

October 07, 2025

I was sold a third party warranty which I wasn’t informed of at the time as I thought it was through Nissan. When I needed to utilize the warranty for repairs, they refused to honor it & I was forced to pay More

by Jackie Treehorn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service
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Oct 14, 2025 -

Sheridan Nissan responded

David, We are sorry with your frustrations with the VSC. We appreciate that you felt your problem should be covered, but the company did not cover your issue. Additionally, and cancelled VSC is based on a pro rated amount due to time and mileage. These are not exclusive policies of Sheridan or CNA, they are across the industry. Just like insurance, you do not get all of your money back if you do not use the policy. If you have any further issues please feel free to reach out. - Chip Sheridan csheridan@sheridanautogroup.com 302-319-3951

September 24, 2025

When I got to the store I expected a long wait. Michelle said it take about 30 minutes. I was pleasantly surprised. I hoping to get a car wash but the job was done too quickly More

by Shaseg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
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September 06, 2025

The service here is always great from the time you schedule until your car is finished for service. I have been a long time customer and the service team is awesome Matt and Roy are great to work with More

by Cassidyohara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Roy
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July 17, 2025

As always, Sheridan Nissan personnel are polite and professional. I have been dealing with them for more than ten years and I have always been pleased with the service. More

by Koala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle leach
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July 03, 2025

Excellent and timely service. They always answer all my questions and explain the work needed. More

by wattslamont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Williams Heinsohn
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April 19, 2025

My experience with Sheridan Nissan was great. I would recommend them for any of your Nissan services. More

by ceanddre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
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February 22, 2025

Michelle at Sheridan Nissan is wonderful. She took the time to explain everything I needed to know about my car after my oil change. She’s the best! More

by cdflamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
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February 18, 2025

Sheridan Nissan is a good place to bring our car, they fix your car really good. More

by Lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
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January 11, 2025

Happy with the service. Very friendly and works well with customers.Will return for service again. More

by sheilamarvel48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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November 21, 2024

Went multiple times for same issue, say they see no issue and can’t fix it. No stars More

by Ayeelexxie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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