
Sheridan Nissan
New Castle, DE
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For the past 20 years I have either purchased my cars from Sheridan or serviced them there. The staff has always been friendly. This visit was a quick tire check and change I had to wait for. The waiting from Sheridan or serviced them there. The staff has always been friendly. This visit was a quick tire check and change I had to wait for. The waiting room was clean even the other customers were friendly. During this pandemic, some places you go to for service are not looking out to protect their customers. But Sheridan was good with that and I appreciate it. More
Professional, knowledgeable, polite and no”hard sale pressure”. Both Pedro and Bob were extremely helpful in selecting the Nissan Rogue that met the needs that I wanted. pressure”. Both Pedro and Bob were extremely helpful in selecting the Nissan Rogue that met the needs that I wanted. More
Service was great and the timing of appointment outstanding. Writer of the ticket was on point. Concern: the driver’s front floor mat was black with wet foot prints and door panel with scuff outstanding. Writer of the ticket was on point. Concern: the driver’s front floor mat was black with wet foot prints and door panel with scuff marks. In other words no protect sheet was placed on the floor. Disappointed after such a interaction before. Be safe More
Clean, quick, personable , reasonably priced, on time, accurate , and with Covid they were even more cautious of sanitized areas. As a nurse I even felt they took the appropriate precautions for customers accurate , and with Covid they were even more cautious of sanitized areas. As a nurse I even felt they took the appropriate precautions for customers waiting on their cars. More
Always polite. Always prompt. Although they always seem to find some other thing I need to have done. Not always sure everything extra found, is necessary . to find some other thing I need to have done. Not always sure everything extra found, is necessary . More
The customer service was great. My car was done a lot faster than expected. The rep kept me updated while I was waiting and went over everything that was done to my car when it was done. Overall had a gr faster than expected. The rep kept me updated while I was waiting and went over everything that was done to my car when it was done. Overall had a great experience. More
Service completed earlier than anticipated. Repairs explained in detail prior to work being done. Staff courteous, efficient and precautions taken for COVID. Dealership facilities clean. explained in detail prior to work being done. Staff courteous, efficient and precautions taken for COVID. Dealership facilities clean. More
I like the car I bought. However, I wasn’t too impressed when I had to go back a week later for an issue and the guy who sold me the car acted as if he never knew me. You would think that he would instead a when I had to go back a week later for an issue and the guy who sold me the car acted as if he never knew me. You would think that he would instead ask how I was doing with the car. He totally blew me off and it was not as if the place was busy. It was hard to overlook that. Hence, the rating. Otherwise, the product stands for itself. Hard to say if I would recommend this dealership when it came to the sale. Fortunately, it was the service department that was on it and resolved the issue. In the end, the car is great. More
Sevrice person Willams Heinsohn was courteous and informative. Went over everything before checkout. I always wait for my car to be serviced. Waiting area clean & safe informative. Went over everything before checkout. I always wait for my car to be serviced. Waiting area clean & safe More
Great Service support, patient, kind, and knowledgeable. I've been with Sheridan Nissan more than 10 years and wish them all the best for another great year. I've been with Sheridan Nissan more than 10 years and wish them all the best for another great year. More