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Sheridan Nissan

New Castle, DE

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Vehicles
4.6
525 Reviews
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114 S Dupont Hwy

New Castle, DE

19720

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Showing 525 reviews

January 07, 2026

Customer service was lacking I never been to this place before and the lack of Iinstructions. I was standing waiting to be serviced (no one was behind the counter) I was thinking the person was coming back More

by kacbz518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Apr 06, 2026 -

Sheridan Nissan responded

Thank you for your feedback and for giving us a chance. We apologize for the lack of proper instructions and we'll work on improving our customer service. We appreciate your business and hope to provide a better experience in the future.- Chip Sheridan csheridan@sheridanautogroup.com 302-319-3951

January 07, 2026

Poor & horrible customer service! They always promise me a car wash concluding my service appointment that they never fulfill or lie about. More

by Lanceadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mitchell
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Apr 06, 2026 -

Sheridan Nissan responded

We apologize for your poor experience and want to make it right. We will ensure that the car wash is completed during your next service appointment. Thank you for bringing this to our attention. Your satisfaction is our top priority.- Chip Sheridan csheridan@sheridanautogroup.com 302-319-3951

January 07, 2026

Nissan was Awesome, I was a walk in and the were able to fit me in and fix my car in the same day! quick reliable service More

by shiawsha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Apr 06, 2026 -

Sheridan Nissan responded

Thank you for the positive feedback! Our team at Nissan is dedicated to providing efficient and dependable service to all our customers. We are thrilled to hear that we were able to accommodate you and fix your car in the same day. We appreciate your business and look forward to serving you again in the future. Drive safely!- Chip Sheridan

January 07, 2026

I've been taking my SUV to this dealership since 2015 when I purchased it and 196292miles later my vehicle still runs nicely!!! Keep up the good work!!! More

by Traceyturner97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Apr 06, 2026 -

Sheridan Nissan responded

Thank you so much for your continued loyalty and trust in our dealership. We are thrilled to hear that your SUV is still running smoothly after all these miles. It's our pleasure to provide exceptional service for our customers. We appreciate your kind words and look forward to serving you for many more years to come.- Chip Sheridan

January 06, 2026

They worked well and fast. Squeezed me in for a same day appointment that I really needed More

by dbelfonte85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
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Apr 06, 2026 -

Sheridan Nissan responded

Thank you for sharing your experience with us! We’re thrilled to hear that our team was able to provide you with prompt and efficient service. We value your business and hope to see you again soon.- Chip Sheridan

January 06, 2026

Excellent customer service. I can always get an appointment when needed. Timely service and exceeds my expectations! More

by Karen Orridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
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Apr 06, 2026 -

Sheridan Nissan responded

Thank you for your kind words! We strive to provide top-notch customer service and we're glad to hear we've exceeded your expectations. We appreciate your business and we're always here for your appointment needs.- Chip Sheridan

January 06, 2026

Everyone is extremely friendly, I went in for a oil change and they informed me that the cost was covered today and for another year. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Apr 06, 2026 -

Sheridan Nissan responded

Thank you for the positive feedback! We strive to provide top-notch customer service and are delighted to hear that you had a great experience with our team. We look forward to continuing to provide you with exceptional service for years to come.- Chip Sheridan

January 05, 2026

Very efficient and polite team. They explained the service in great detail. Very quick and clean More

by Ksmalle63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Apr 06, 2026 -

Sheridan Nissan responded

Thank you for the fantastic feedback! We're thrilled to hear that our team was efficient, polite, and provided a thorough explanation of our services. We pride ourselves on offering quick and clean services for our valued customers. Thanks for choosing us! #HappyCustomers #EfficientService #CleanAndQuick- Chip Sheridan

January 05, 2026

It was wonderful. I got service in a timely matter. Everyone was polite. My only issue was I needed a car work but they don’t take car shield. I wish they would’ve hon More

by Poodle129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Apr 06, 2026 -

Sheridan Nissan responded

Thank you for your review! We're thrilled to hear that you had a wonderful experience and received timely service. Unfortunately, we do not currently accept car shield, but we appreciate your feedback and will keep it in mind for future decisions. We hope to see you again for any of your other automotive needs!- Chip Sheridan

January 03, 2026

I had great service from Michelle, she was attentive to my needs and was able to squeeze me in to handling my car matter with care. More

by Ej.seward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
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