Sherman Dodge Chrysler Jeep RAM

I'd like to compliment the Sherman Dodge Sales Team for the excellent customer service they provided us. BOTH Jerry Skiba & Milo Swiatek helped us sort our vehicle preference/needs and went far beyond for the excellent customer service they provided us. BOTH Jerry Skiba & Milo Swiatek helped us sort our vehicle preference/needs and went far beyond expectations, especially when compromising on the various particulars on the delivery of our NEW 2013 Dodge Grand Caravan SXT. BOTH Jerry and Milosz demonstrated SUPERIOR professionalism and ability to get to the bottom line of our special requirements and quickly delivered. Such a commitment to great customer service is to be commended. You can be sure that I will return to Sherman Dodge on my NEXT vehicle purchase and refer prospective customers for years to come. More

We inquired about a vehicle, was called back, and promised the deal. Drove the hour in, explained our situation, we were approved with a bank ater giving our verfiable income info. We even test drov promised the deal. Drove the hour in, explained our situation, we were approved with a bank ater giving our verfiable income info. We even test drove the vehicle. Over 6 hours at the dealer and submitted the papers. Only to tell us they needed our tax info. We went online and submitted it. Had to leave do to us needing to get our kids. We were on our way back to the dealer and they called to tell us that the bank that approved us now denied us. We said "so if we left with the vehicle that you shook our hands for a deal, rang their we just bought a car bell, and left" you would of called us back to return the vehicle? They then said, "it was just a pre approval!" So pretty much they promise you whatever and screw you in the end. Terrible terrible customer service More

The worst sales ,and they promise something now excuses, and service dont want to fix my car of 1 day of buying my car stilldare and service dont want to fix my car of 1 day of buying my car stilldare More

This is by far the worst experience I had. I had inquired about a specific make and model, I had contacted the dealership and their internet guy who was friendly over the phone gave my info to management. I about a specific make and model, I had contacted the dealership and their internet guy who was friendly over the phone gave my info to management. I assumed the car was new because that is what was listed on their website. Management called me to make an appointment to come and see the car which I did. The next day I came to my appointment and the internet guy came and introduced himself and then handed me over to their sales rep. The sales rep then asked me what car I came in for... continued to make me walk around the lot with him looking for the car... We finally got back inside because he couldn't find it. He then tells me that Oh this is a DEMO car and the finance manager has it. They should have told me this ahead of time. Their was no responsibility taken by anyone, everyone just kept pointing fingers. So I then asked to drive a car that was very similar to it but instead he puts me in a completely different model which would not have the same feel. At that point I said good night and left. He didn't even try to stop me or apologize. I should have known not to go here because I have only heard nightmares come out of this place. More

This is the worst dealership ever. We had bought a car with the promise of having the paint job on the bumper fixed. We were promised a free rental car. They tried to pass off a horrible paint job on us a with the promise of having the paint job on the bumper fixed. We were promised a free rental car. They tried to pass off a horrible paint job on us and act like they were rushed and that's why the paint job was bad. We ended up bringing it back and not only did they not do it correctly but they charged us 100 as well on top of having to pay for a rental a second time. Stay away from this dealership. THEY ARE THE WORST. I will never buy another vehicle from them. We will definitely be going to another dealership when we buy a second Jeep in the fall. More

I asked for very specific advice from ALEX WALKER through numerous emails and he would not answer any of my questions. I asked for a model and listed the specifics of what I was looking for. All he kept as numerous emails and he would not answer any of my questions. I asked for a model and listed the specifics of what I was looking for. All he kept asking was that I tell him the stock # off the website that I was looking at. It was clear he did not want to do a single second more of work that he had to. THEE WORST SALES PERSON i have ever encountered. Finally after emailing and getting no answers to my questions (ex. In one email I finished it with "Please respond back with the information I have requested in the last 3 emails and nothing else" and he still didnt answer the questions) I called him-as I finally got him to give me his phone #, so I call him and ask for the information over the phone and he cuts me off and says "Can I call you back in 5 minutes" so I say yes and thats fine but please do because I want to get this taken care of as soon as possible. ONE HOUR LATER, I email him saying I understand if he is busy, I am in sales myself and I understand sometimes that you are just swamped. I then ask that if he is not able to help me, then please forward me to someone at his dealership who can help me buy a new car. If he doest do that, then I would assume his dealership is not interested in selling me a new car. So then not more than 2 minutes later, he EMAILS, not calls (like he said he would over an hour earlier) and simply says "what stock #?" .... STILL not addressing any of my concerns. I respond back literally 30 seconds later and simple say "Call me" as I was driving and could not send him the stock #'s (nor should I, as its HIS JOB) plus in my original email I gave him, it had the specific vehicle options I was looking for. OF COURSE he did not respond and I ended this charade by sending one last email saying "I'm not going to beg you to sell me a car, I will be informing your management of the difficult process I have encountered." SO on that final note, from what I assume from dealing with the incompetent Alex, and reading the rest of the reviews on this site, as well as not being able to find ANY contact information for any type of manager or higher ups at the company, this bs of a sales process is the norm here. I highly doubt that these reviews are even considered when improving their sales force but THIS IS A CALLING OUT TO THE MANAGEMENT AND OR OWNER OF THIS DEALERSHIP: I AM REQUESTING FOR SOMEONE TO REACH OUT TO ME TO DISCUSS THIS. YOU HAVE A SERIOUS CANCER IN YOUR ORGANIZATION THAT FROM MYSELF AND THE OTHER REVIEWS I HAVE READ, HAVE LOST YOU HUNDREDS OF THOUSANDS OF DOLLARS. MY NUMBER IS 312-208-6135 IF I DO NOT RECEIVE A CALL, I WILL ASSUME THIS PROBLEM IS A REFLECTION OF HOW THE ORGANIZATION IS RUN, TOP TO BOTTOM AND I WILL CONTINUE TO PERSUADE PEOPLE TO THE BEST OF MY ABILITY TO STAY AS FAR AWAY FROM ALEX AND YOUR DEALERSHIP AS POSSIBLE. TO ALL THE OTHER READERS, MY BOTTOM LINE ADVICE, STAY AS FAR AWAY AS POSSIBLE. I WILL HAPPILY PAU THOUSANDS MORE IF I HAVE TO, JUST SO I DO NOT HAVE TO DEAL WITH AN AWFUL GROUP LIKE THIS. More

Worst dealer ever. DO NOT GO TO THIS DEALER!! THEY WILL LIE LIE LIE TO YOU!! DO NOT BUY .. STAY FAR FAR AWAY. TOLD ME I HAD TO BUY A WARRANTY FOR A NEW CAR IN ORDER TO BUY DOWN MY RATE.. WENT BACK IN A LIE LIE LIE TO YOU!! DO NOT BUY .. STAY FAR FAR AWAY. TOLD ME I HAD TO BUY A WARRANTY FOR A NEW CAR IN ORDER TO BUY DOWN MY RATE.. WENT BACK IN AND SIGNED NEW CONTRACTS THE NEXT DAY ALMOST 20 DAYS LATER THEY TOLD ME I WAS NOT APPROVED. WENT TO RETURN MY CAR AND GET MY DEPOSIT BACK THEY THREW AWAY MY OLD LICENSE PLATES AND TOLD ME TO HAVE Y ATTORNEY CALL THEM FOR MY DEPOSIT. VERY DISHONEST PEOPLE ESPECIALLY JEFF FLEMING IN FINANCE.. THEY SMOKE INSIDE THEIR REPAIR SHOP INSIDE THE GARAGE.. GROSS PLACE. More

Purchased my 1st new car today! I got a great deal and the car I was looking for. George was very helpful and didn't try to bully me into a car I didn't want. I was even able to negotiate a great price! the car I was looking for. George was very helpful and didn't try to bully me into a car I didn't want. I was even able to negotiate a great price! I got free oil changes for a year! Thank you Sherman Dodge and thank you George! More

I got a internet prize from them and which is a way very lower than other dealers offers. I confirm the prize with several times through phone and they invite me to the shop to fix the deal for a BRAND NEW lower than other dealers offers. I confirm the prize with several times through phone and they invite me to the shop to fix the deal for a BRAND NEW JEEP GRAND CHEROKEE 2012 MODEL .When i reach their dealership they started saying that Im not qualified for some incentivies. I just show the manager the printed prize list that one of their sales man send to my email account regarding all the specifications of vechicle that i ask for with a final deal prize excluding tax.Then they try to sell me another vechicle which runs around 300 -500 miles reading on the odometer with different colour and options. I stop the deal and left the place with much disappointment went to Napleton jeep dealer ship, des plaines. There i had a very nice experience and finally done with my purchase. I wont recommend sherman dealer to anyone. More

FALSE ADVERTISING!! Here's their gimmick. They post MSRP of $23,935, then Price of $19,935 underneath that and then they have a Get ePrice option to click on. You think that the price is going to be even l of $23,935, then Price of $19,935 underneath that and then they have a Get ePrice option to click on. You think that the price is going to be even lower. Before you can get the e-price they collect your information, and then start calling you promising you that the Price is being lowered $500 today only. They hook you with a low internet price, but when you get there they tell you that price includes incentives, and that unfortunately you dont meet the criteria for the incentives. They then try and get you to buy the car at the original MSRP. I am currently filing a complaint with the FTC, and Illinois Attorney Generals office. STAY AWAY from the dealership its a SCAM! More