Sherman Dodge Chrysler Jeep RAM
Skokie, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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I purchased a used 2020 Chrysler Voyager in 2023, and it has been nothing but problems ever since. After only 2½ years of owning it, a mechanic has told me it needs a new engine. This has been an incredibly has been nothing but problems ever since. After only 2½ years of owning it, a mechanic has told me it needs a new engine. This has been an incredibly frustrating and costly experience. A vehicle this new should not require a complete engine replacement after such a short time. Overall, this has been a very disappointing purchase. More
I worked with Marvin R on trading in my vehicle for a new Dodge Durango. He was super patient with me and really low key. Never once did he try to pressure me or steer me in a direction that I felt was inapp Dodge Durango. He was super patient with me and really low key. Never once did he try to pressure me or steer me in a direction that I felt was inappropriate. It was a real pleasure to work with him on getting the vehicle that I had researched. Marvin also was very receptive to when I pointed out some minor scuffs on the front bumper and then found a significant scratch on the hood. He pointed me in the direction to get the body work resolved. More
Trying to be fair, as the dealership looks like it does have quality vehicles on the lot, but beware on older used vehicles. I was handling all communications regarding possible vehicle purchase via email. have quality vehicles on the lot, but beware on older used vehicles. I was handling all communications regarding possible vehicle purchase via email. In order to check out possible options, a lot of the travel was going to be over 2 hours, so I was only considering my favorite or strongest options. Maybe I moved too soon, but I was given very minimal and possibly wrong information about a vehicle I had an interest in at the dealership that I assume was just to get me into the store. Communications via email seemed direct, providing a lot of information regarding pricing, but the delay in showing me photos of the vehicle should have had me concerned. Even after multiple emails assuring me this was what I was looking for, it took 1 second when I saw it to realize this is NOT what I want and this is priced at great condition and the vehicle was damaged. A few attempts to show me something else (3 attempts in 30 seconds that I declined) and I was out of there. Luckily I had made plans to visit another dealership an hour away from this one and at least it was the vehicle I was expecting. I understand communicating via email with potential customers is sometimes a pain or waste of time, but I wasn't even given all or correct information which could of saved everyone a lot of time and effort. This wasn't a trip down the road, so making the trip to be immediately let down was very disappointing. Don't try to do communications or talks via email. Make sure you get all photos and info before going into to the store. The vibe wasn't the greatest and the sales reps talk loud enough for people to hear their conversations (do you not see me sitting here?) I only want to deal with a business that's honest, kind & trustworthy. I don't think I'd ever consider buying from here. This is just my experience, as I was looking for something very specific and it just wasn't what I wanted & it all could have been avoided if the information was correct & clearly available. More
Excellent Customer Service from Angel Anderson. Brought my car in for repair, he showed respect and integrity. He communicated with kindness . My car is great working condition since the repair. Brought my car in for repair, he showed respect and integrity. He communicated with kindness . My car is great working condition since the repair. I appreciated the extra care. I highly recommend ! More
Emanuel Adewusi did an amazing job getting me my new car. Great job Emanuel and keep up the amazing work. Great job Emanuel and keep up the amazing work. More
The deceptive practice of hiding prices to escalate profits leaves a bad taste in your mouth. Asking too many questions is also not welcomed either. The car I bought wasn’t completely cleaned and there profits leaves a bad taste in your mouth. Asking too many questions is also not welcomed either. The car I bought wasn’t completely cleaned and there was a poor exit to the sale. No review of any of the unknown functions. No wait, Emanuel never asked if we were familiar with everything in the car. Has customer satisfaction gone out the window. I guess the demand for referrals didn’t. You want to make huge profits off your customers, but don’t think your customer care is necessary. I guessed? More
Danae was amazing! Great customer service, go see her if you’re looking for a car. Great customer service, go see her if you’re looking for a car. More
I had an excellent experience working with Nelly at the dealership. They were incredibly professional, prompt, and knowledgeable, answering all my questions with patience and clarity. From scheduling my ap dealership. They were incredibly professional, prompt, and knowledgeable, answering all my questions with patience and clarity. From scheduling my appointment to following up after my visit, their communication was top-notch. It’s clear they genuinely care about customer service and making the process smooth and stress-free. I truly appreciated their help and would gladly work with them again in the future. More
We went in yesterday to look at a car we had found online. We were assisted by Nelly Arkalious , who was incredibly friendly and helpful , The car was perfect and the price was right. We hadn’t plann online. We were assisted by Nelly Arkalious , who was incredibly friendly and helpful , The car was perfect and the price was right. We hadn’t planned on buying a car on the spot, so we were unorganized and unprepared, but the whole team worked with us to make the process quick and painless. We are thrilled with our new car and with the service we received, Nelly was really sweet and kind answered all my questions. Highly recommend. More



