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Sherman Dodge Chrysler Jeep RAM - Service Center
Skokie, IL
540 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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540 Reviews of Sherman Dodge Chrysler Jeep RAM - Service Center
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February 22, 2019
OK service, would recommend with conditions. service seems competent. Prices are pretty high. Extended warranty bought through Sherman is pretty bad, can only service through Sherman and has lots service seems competent. Prices are pretty high. Extended warranty bought through Sherman is pretty bad, can only service through Sherman and has lots of exclusions. Frankly, it was a waste of money. Requested that replaced part be saved and given to me. Did not happen. More
by ASADLER0
Verified CustomerEmployees Worked With
Chris in Service
February 19, 2019
great keep the way!!!.Bathroom could be a little bet cleaner.and the time for oil chane ,could be a little shorter than 3hr,other things are ok. keep the way!!!.Bathroom could be a little bet cleaner.and the time for oil chane ,could be a little shorter than 3hr,other things are ok. More
by mlynarczyk ok
Employees Worked With
DARIUSZ WITEK
February 16, 2019
Very welcoming, did the work well and timely Easy to make an appointment. Began work timely and finished in time expected. Pleasant greeting, explained everything. checked for additional recalls. Easy to make an appointment. Began work timely and finished in time expected. Pleasant greeting, explained everything. checked for additional recalls. Recall problem resolved other work at a reasonable price More
by billrivkin
Employees Worked With
Lester Makowski
February 12, 2019
Great Service I always have wonderful people helping me, and they go above and beyond great servicing! I'll only ever buy Wranglers, and ONLY from Sherman...thank I always have wonderful people helping me, and they go above and beyond great servicing! I'll only ever buy Wranglers, and ONLY from Sherman...thank you! More
by zamlady
Employees Worked With
Manny
February 08, 2019
6hrs to replace faulty battery Cannot give you good review since you are unable to perform job within reasonable time If I didn’t push your advisor will never bother to call or ad Cannot give you good review since you are unable to perform job within reasonable time If I didn’t push your advisor will never bother to call or advise Job itself was done very good More
by ISOPERAZIC1
February 07, 2019
Recall on the 300 I took my Chrysler 300 in for a recall on the alternator The Service Department had me scheduled and told m it would take 6 hours, so I was prepared. I took my Chrysler 300 in for a recall on the alternator The Service Department had me scheduled and told m it would take 6 hours, so I was prepared. They ran into some unexpected issue with the airbag and asked to keep the car until the next day. Got a call early the next day and the car was ready to go More
by farley.j
Employees Worked With
Manuel Arriaga
February 06, 2019
Great Experience Had oil and inspection, and it only took about 45 minutes. Service was excellent and was able to get work done in the waiting area, which was very he Had oil and inspection, and it only took about 45 minutes. Service was excellent and was able to get work done in the waiting area, which was very helpful. More
by tjay079
Employees Worked With
Faz
February 05, 2019
Complaint Terrible customer service worst I have EVER experienced with any business. I would like to make a formal complaint against two staff member. Robbie an Terrible customer service worst I have EVER experienced with any business. I would like to make a formal complaint against two staff member. Robbie and Chris More
by CRZYMOE2
February 05, 2019
Time expectations The service visit was fine, it was till it would take hour and half - it took close to FOUR hours. Be honest to the customer. I would have left an The service visit was fine, it was till it would take hour and half - it took close to FOUR hours. Be honest to the customer. I would have left and come back. More
by CAHILL4225
Employees Worked With
I don’t know who helped me but he was a friendly individual. , Marco Salazar
February 02, 2019
Worst experience Went in for routine service work. I did not get a call when my car was finished so I called myself and the service was completed 2hrs before I called. Went in for routine service work. I did not get a call when my car was finished so I called myself and the service was completed 2hrs before I called. When I went to pick up my car, the paperwork was missing. It was “laying on a desk” per the cashier. The tag number did not match my car so another persons car was almost given to me. Apparently that was funny to the Director sitting behind the desk. She did nothing to resolve the situation and contradicted herself saying the car was inside when it was outside the whole time. If the tag did not match my car, how can I verify the work was actually done? Poor customer service on her end. It wasn’t until Tom, the manager tried to resolve the situation and offered to come in on his day off to check the cameras. I received a call today and all I can do is trust by his word that he saw the work was completed. Very disappointed in the overall experience at this location. Would rather take the extra time to drive to the Glen where I can feel comfortable that my car is in good hands. I still want to Thank Tom for his follow up. I hope this location gets better due to its convenience for me. More
by Jeep
Employees Worked With
Chris (took my car in), Tom (manager resolves situation), Robbie? (Director thought its funny to give other people’s cars)
