Shingle Springs Subaru

The best car buy experience I ever had. I was treated with respect. The sales staff did not pressure me at all. The finance dept. worked hard to get me the % I needed. I was introduc I was treated with respect. The sales staff did not pressure me at all. The finance dept. worked hard to get me the % I needed. I was introduced to the service staff. The delivery experience was exceptional: I was walked through every aspect of the car to include the navigation and controls which were extensive. I highly recommend this dealership when it is time to buy a vehicle new or used. A month after I bought my new car, it suffered overspray from a roofing company at my workplace thus I experienced the service department's excellent customer service as well. More

Excellent, Reliable, Friendly Service Had a great experience for a major service repair. They were accurate, friendly and informative even when they were very busy. The Service Rep was als Had a great experience for a major service repair. They were accurate, friendly and informative even when they were very busy. The Service Rep was also excellent-- very efficient and reliable. Will go back again! More

Hands down the best experience!!! Really! I started my experience by bringing in my daughters Subaru for service. The service staff were exceptional. Everyone was kind friendly and eager to h I started my experience by bringing in my daughters Subaru for service. The service staff were exceptional. Everyone was kind friendly and eager to help. As I waited, I was told I would need further service on the vehicle. I was provided with a rental car, (Subaru legacy Limited). I returned the next day and picked up my daughters car. I was so impressed with the legacy I decided to purchase one. I began by talking to them about my wishes to buy a new car and was introduced to a salesman, “Wayne”. There was NO PRESSURE! I told them I wanted to buy a new Legact Premium and was shown several to choose from. I never felt pressured and was given an extremely fair price for my trade in. You may be thinking to yourself, “this is a paid review”, nothing could be further from the truth. After buying the car I was introduced to the service folks again and given a tour of the facilities. I was impressed by everyone employed there. They were truly happy to be there. If you’re in need of a reliable and trustworthy vehicle and want to deal with honesty from the moment they say hi, then this is the place for you! After the purchase, I was introduced to Claire Barnett. She went over the vehicle completely and invited me to return for a question and answer session in two weeks. What a great employee. She was cheerful and knowledgeable. Great job! Further, Three days after buying my car, a careless individual opened their door into my new car!😳 I brought it to the dealership and the service manager immediately asked for my keys and took the car to the detailers. My car was brought back within 10 minuets with the clear coat buffed out and the CilaJet coating I had purchased, (You want this coating!) reapplied and buffed. I sincerely enjoyed my experience! I will recommend all my family and friends to Shingle Springs Subaru. Bill Turnbull More

Parts/Service/Cashier Depts Staff very helpful and pleasant. We are on a first name basis. Most helpful with my 95 Legacy restoration over the summer! R. Kevin Ross, Placerv Staff very helpful and pleasant. We are on a first name basis. Most helpful with my 95 Legacy restoration over the summer! R. Kevin Ross, Placerville, Ca More

TERRIFIC PURCHASING EXPERIENCE GREAT DEAL, EFFICIENT PROCESSING, EXCELLENT NEW CAR ORIENTATION. RANDY THE SALESMAN WAS PATIENT, HAD VERY GOOD PRODUCT KNOWLEDGE AND WORKED A VERY GOO GREAT DEAL, EFFICIENT PROCESSING, EXCELLENT NEW CAR ORIENTATION. RANDY THE SALESMAN WAS PATIENT, HAD VERY GOOD PRODUCT KNOWLEDGE AND WORKED A VERY GOOD DEAL FOR US. BRETT IN FINANCE WAS ALSO KNOWLEDGEABLE AND EFFICIENT. CLAIRE IN NEW CAR DELIVERY EXPLAINED EVERYTHING IN TERMS MY WIFE AND I COULD UNDERSTAND. I WOULD DEFINITELY BUY FROM THIS DEALER AGAIN. More

Wonderful eperience Mike not only gave us friendly and helpful service but came in on his day off to help us. Did not rush us but spent the entire time with us, waited un Mike not only gave us friendly and helpful service but came in on his day off to help us. Did not rush us but spent the entire time with us, waited until we had completed everything to say thank you and see us off in our new car. I am very pleased with the experience. More

Saved our vacation The first day on the road for a vacation, following sudden smoke and burning oil smell, we determined there was an oil leak at the filter. We contact The first day on the road for a vacation, following sudden smoke and burning oil smell, we determined there was an oil leak at the filter. We contacted several shops near our location and no one was willing to address the issue in a timely manner. We decided to drive back to the nearest dealership which happened to be Shingle Springs Subaru, spoke to Dawn Davenport in customer service, and she shared our situation with Service Advisor Mason Bright. Although the shop was all booked, he got a tech on our little Forester, found and repaired the problem, offered to WASH the car, and had us back on the road with nothing more than a "Have a safe trip"! AWESOME customer service More

Excellent! It was an excellent experience buying a new Car Outback - thorough, professional, efficient, friendly, responsive, detailed, and patient. Got a 2018 i It was an excellent experience buying a new Car Outback - thorough, professional, efficient, friendly, responsive, detailed, and patient. Got a 2018 in 2017 and used the Cosco program. More

Exceptional service department Driving east out of Sacramento on a Saturday afternoon we noticed a strange noise coming from the front end of our 2017 Subaru. As we approached Shi Driving east out of Sacramento on a Saturday afternoon we noticed a strange noise coming from the front end of our 2017 Subaru. As we approached Shingle Springs we thought we should have it checked out and went to Shingle Springs Subaru where we met Mason Bright in the service department. He took the car for a short drive and suspected the noise was coming from a wheel bearing, but said the shop was booked solid for the next week but he would see what he could do. He said he would try to get a Tech to check the diagnosis on Monday and provided us with a rental car. Saturday evening he called and said that a Tech had checked the car and confirmed a wheel bearing was causing the noise and that he would try to schedule the work to be completed by the next Tuesday when we would be passing through town once again. First thing Tuesday morning he called and confirmed the car would be ready by noon. I've been driving for more than 60 years and have never experienced such friendly and responsive service from either a dealer or independent garage. I recommend Shingle Springs Subaru to any looking for a favorable dealer experience. More

great and friendly sales helpful, no pressure, friendly people, love, love, love, my new Subaru Forrester. A bit of a drive for us, but well worth it, they had the car I wante helpful, no pressure, friendly people, love, love, love, my new Subaru Forrester. A bit of a drive for us, but well worth it, they had the car I wanted on the lot, Emilee was good at explaining things, I may go in for a refresher course from her. More