Shively Motors of Chambersburg - Service Center

I have to say I'm less than impressed with the service department at Shively's of Chambersburg. My jeep is currently under warranty. I am having issues with the navigation and system settings changing on department at Shively's of Chambersburg. My jeep is currently under warranty. I am having issues with the navigation and system settings changing on their own. It seems like it may just be an electrical/computer issue that may just need a quick reset. Anyways, I stopped in to see about setting up an appt about a month ago now. I spoke with a gentleman, who was very polite, and explained my issues. He stated they would need to have the vehicle for at least a full day and could provide a rental. He told me to call the following Monday to make sure they had a rental for me and set the appt up. I had called and left a message, but my phone call was never returned. Another week goes by, still nothing is heard from dealership. I called back in and spoke with a woman and explained the same issues having with my vehicle. I explained the other guy stated they would need it all day and to give me a rental vehicle. She made the appt for another week and half out. The day of the appt comes and I am called by the first gentleman I spoke with originally and told they did not have a vehicle for me and needed to reschedule. At this point, I was told they would just have to call me when they knew they would for sure have a rental car available for me. Seriously, who makes appts in this nature? I mean, if you tell me I need a rental and know I have an appt scheduled weeks in advance, why could you not make sure you have a rental available? It is now a month later, and my vehicle has yet to be looked over for my issues. I'm disappointed I wasted time with this service department. More

Liars So I had a truck in there to give an estimate and they estimated over $900 more than the next estimate and I had running lights on my Dodge truck that So I had a truck in there to give an estimate and they estimated over $900 more than the next estimate and I had running lights on my Dodge truck that weren't working they said they investigated it and found that it just had the wrong switch installed which I told them that could be it they said they checked the wiring and it's all hooked up just had to work done no wires driver ran for these lights so they are liars directly and charge me $56 just to look at my truck never going back there again More

WOULDN'T BUY A MATCHBOX CAR HERE...We purchased a van here & have regretted it ever since. The vehicle literally had burning tires on the drive home from the lot, they didn't want to fix it, finally did here & have regretted it ever since. The vehicle literally had burning tires on the drive home from the lot, they didn't want to fix it, finally did but were rude about it then after only 2 years, problems with keys that they gave us with it. They claimed both keys needed reprogrammed, then told us they actually needed replaced, we paid almost $500 for 2 keys only to find out they wouldn't open the van doors (which the old keys did the day before), not only refused to help us but were rude. If you want to deal with a smooth talking crook when buying a car or getting repairs, Shively Motors is your pick, if you want honesty & integrity, go anywhere else! More