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Shottenkirk Chevrolet

Waukee, IA

Overview
Employees
Reviews
Vehicles
4.6
2,789 Reviews
Welcome to Shottenkirk Chevrolet Shottenkirk Chevrolet has been in Waukee now for over 15 years, but as an organization, we've been in business for over 50 years. We are a family-owned dealership and a group of people committed to not only providing you the best buying experience, but providing the very best Des Moines auto dealer experience through our excellent customer service, world-class facilities, and high-quality vehicles. Come see why we have now had 15 years in a row of sales records and see why people enjoy saving more with Shottenkirk Chevrolet, one of the leading car dealerships in Des Moines.
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755 W. Hickman Rd

Waukee, IA

50263

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Showing 2,789 reviews

August 17, 2023

Have been a customer in Waukee for many years. Today when I pulled in the 2 oil change bays were empty so I thought this would not take long. I was told it would be about an hour. My car sat in More

by Dexdevil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
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Aug 18, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're sorry to hear that we fell short this time. We will share your comments with our team, and we look forward to working with you again.

August 16, 2023

Great atmosphere. Clean well kept facility. Courteous professional staff throughout. I enjoyed my purchasing experience with Travis, Jason and Sydney and look forward More

by REBLWARRIOR
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McClure
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Aug 17, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your experience with Shottenkirk Chevrolet. Travis, Ryan, and Sydney appreciate your business and hope to see you again soon!

August 16, 2023

Great people to work with both on the floor and in the office. Everyone was able to answer all of our questions. There was not a lot of pressure to buy. I was honest with our salesperson that I saw the tr More

by CARIANDPAUL
Recommend Dealer
Yes
Employees Worked With
CJ
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Aug 17, 2023 -

Shottenkirk Chevrolet responded

Thank you, Paul! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

August 15, 2023

I’ve done business here for over 10 years. They always do a great job helping me get into what I want. More

by SGREATH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Plotz
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Aug 16, 2023 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 15, 2023

Got a car and had to threaten to return my car to get the issue resolved. Can’t say I will sue you for service again. More

by BIRDYBOY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Black
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Auge, Colby Oberembt, Morgan Hough
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Aug 19, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 14, 2023

Very bad customer service at the front and in the service center. Will never go back here More

by Helen mat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sydney Hinders
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Miller
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Aug 14, 2023 -

Shottenkirk Chevrolet responded

Helen, we are sorry we didn't meet the expectations we all have. We know it is frustrating to have a new vehicle that had imperfections from the factory that have not been corrected yet. I have personally talked with you and your husband about getting the issues from Chevy corrected. I apologize for the communication from our team on timelines to get the issues handled. We are working on getting the issues corrected ASAP. Hopefully they get corrected promptly and your outlook changes that we may not be perfect but we step up to make it right with you. Have a great day, Lee should be reaching out shortly.

August 14, 2023

Everyone was great to work with. Very friendly and helpful. Sales group were not pushy. More

by Richard
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Johansen, Tanner Hocker, Matthew Thurman
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Aug 15, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you, Richard. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

August 13, 2023

Everyone was very good. The mechanic I tried very hard solve the problem. I have also had good service. Scott is also great More

by JANDAVEBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hines, Morgan Hough, Tate Pumphrey
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Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience!

August 13, 2023

Great friendly people. Excellent work down there. would you recommend it to anybody? Only place to have your car worked on. More

by MJFLYNN47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hines, Dylan Miller, Ryan McClure, Shirley Johnsen, Colby Oberembt, Morgan Hough, Tate Pumphrey, McKenzie Phillips
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Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

August 13, 2023

Good overall experience. My salesman Samir was great,trade in value was pretty good also,thanks. More

by Rod
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samir Kantarevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Hocker
Report | Print
Aug 15, 2023 -

Shottenkirk Chevrolet responded

Rod, it's great to hear that Samir was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

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