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Shottenkirk Chevrolet

Waukee, IA

4.6
2,789 Reviews
Welcome to Shottenkirk Chevrolet Shottenkirk Chevrolet has been in Waukee now for over 15 years, but as an organization, we've been in business for over 50 years. We are a family-owned dealership and a group of people committed to not only providing you the best buying experience, but providing the very best Des Moines auto dealer experience through our excellent customer service, world-class facilities, and high-quality vehicles. Come see why we have now had 15 years in a row of sales records and see why people enjoy saving more with Shottenkirk Chevrolet, one of the leading car dealerships in Des Moines.
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755 W. Hickman Rd

Waukee, IA

50263

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Showing 2,789 reviews

August 12, 2023

Disappointed with the lack of attention to detail and the need to return the car to the service department to fix the problems that resulted from the technician’s failure to put the car back together properl More

by sbjaques729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Miller
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and it's disappointing to hear that we fell short here. We will share your comments with our team, and please don't hesitate to reach out to us directly if you'd like to discuss this matter in more detail.

August 12, 2023

My experience was fine. I was offered a beverage while I waited, everyone was kind. More

by BRIDON2023
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Plotz
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

August 12, 2023

Cody J was excellent, throughout the whole buying experience. He was patient....no pressure, at any time, and understanding, when I declined on any additional offers he presented. Very good buying More

by NEATGUY1123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Johansen, Dakota Hill
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

August 12, 2023

Great service, honestly, and just all around great people! I would go back in the future! More

by RACHEL.GRIFFIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department, Rachel! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 11, 2023

I arrived about 15 minutes early, was take in and the work started. Took about 45 minutes to complete work. More

by Jesse purvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt, Morgan Hough
Aug 14, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out, Jesse. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

August 11, 2023

Everyone that I worked with were very friendly and easy to work with. Sales group was not pushy and helpful. Good experience. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Fisher, CJ Johansen, Laura Boal, Tanner Hocker, Matthew Thurman
Aug 11, 2023 -

Richard responded

Thank you for a great buying experience.

Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review, Richard. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

August 11, 2023

Once the sale was complete, the customer service was absolutely horrible. Salesman Alex Balke did not follow through, lied to me and didn’t get the job done. More

by eyes4cy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 11, 2023

Very prompt service when pulled up to building. Service person was very personable and got me on the list for oil change with no appointment All personal were very friendly More

by BPETERS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Fisher, Morgan Hough
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

August 10, 2023

Morgan is extremely helpful! ! He took time to explain what was going on with my new vehicle. More

by SCHECHKAREN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Hough
Aug 11, 2023 -

Shottenkirk Chevrolet responded

Hi, Karen! Thank you for your business and this review. We're happy to hear that Morgan was able to demonstrate our commitment to great service. If there is anything else we can assist you with in the future, please let us know!

August 10, 2023

My husband took the car in but as far as he recalled to me everything was fine and everybody did a good job More

by ALICE35178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Aug 11, 2023 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet--we look forward to having you and your husband as valued customers for many years to come!

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